If you found this article useful or valuable, subscribe (in the top-right corner of this page) and share. Let's spread the word and inspire more people to become passionate about OSS. Ryan is Passionate About OSS and has dedicated the last two decades to sharing his passion for OSS with the world. He is a founder, author, blogger, Engineer, connector and inquisitive learner about OSS and managing networks. To find out a little about his back-story and why he's so Passionate About OSS, click on the About Page. To connect with Ryan and the PAOSS team, click on the Contact page.
“The promised land of new data-driven businesses, greater transparency into how operations actually work, better predictions, and faster testing is alluring indeed.” by Stefan Biesdorf, David Court, and Paul Willmott in their article “Big Data: What’s your plan?” Like it or not, the information age is changing the way we do business and our reliance […]
“So, young person, travel. Travel wide and far. Travel boldly. Travel with full abandon.” Jeff Goins in his blog entry “3 Reasons to Travel While You’re Young” Jeff goes on to give the following three reasons to travel while you’re young: Traveling teaches you to live an adventure Traveling helps you encounter compassion Traveling allows […]
“In giver cultures, employees operate as the high-performing intelligence units do: helping others, sharing knowledge, offering mentoring, and making connections without expecting anything in return. Meanwhile, in taker cultures, the norm is to get as much as possible from others while contributing less in return. Employees help only when they expect the personal benefits to […]
“How far would you go to find your passion?” Drew Dudley in this thought-provoking blog entry that I really recommend that you should read. OSS are one of the fundamental building blocks of the Communications Networks that are driving the Digital Revolution. OSS have the ability to make the Digital experience better. As a rule, […]
“What do you think the difference is between having 2 reasons to achieve a goal and having 100 reasons? When you have 100 reasons, reaching a goal is pretty much a certainty.” Ron Whitaker in this interesting blog that recounts an urban legend study about goal setting. Ron’s blog also provides a downloadable worksheet for […]
“I used to say of him (Napoleon) that his presence on the field made the difference of 40,000 men.” Duke of Wellington. If you really want to learn about your OSS deeply, you have to get out into the battlefield – at the customer site, with the OSS operators, with the developers, with the innovators […]
“Why would any company pay a computer programmer with out-of-date skills a salary of say $150,000, when it can hire a fresh graduate — who has no skills — for around $60,000? Even if it spends a month training the younger worker, the company is still far ahead. The young understand new technologies better than […]
“Resilience is accepting your new reality, even if it’s less good than the one you had before. You can fight it, you can do nothing but scream about what you’ve lost, or you can accept that and try to put together something that’s good.” Elizabeth Edwards. Many leading OSS products have been built around concepts […]
“I consider each business investment based on concept and revenue.” Daymond John. Many CSPs are in an era of reducing revenues as their historic cash-cows such as voice calls (especially STD and IDD calls), text messages and data are becoming increasingly commoditised or replaced by Over The Top (OTT) service offerings. They’re also scrambling to […]
“48% of sales people never follow up with a prospect 25% of sales people make a second contact and stop 12% of sales people only make three contacts and stop ONLY 10% of sales people make more than three contacts 2% of sales are made on the first contact 3% of sales are made on […]
“Companies can get too big. There is such a thing as diseconomies of scale, which occurs when companies get less efficient after reaching a certain size.” Chris Mayer In the agrarian age, a vendor typically had a small, local, loyal tribe. In the industrial age, “factories” dominated creating vastly more product more efficiently and was […]
“Courage is not the absence of fear, but rather the judgement that something else is more important than fear“ No OSS analogies apply today.
“Commitment and talent are unconnected unless you connect them” John C. Maxwell. OSS live and die on the quality of the connections you are able to make with them. Commitment and talent are but one of many. There are so many others including: Performance and maintenance; Process and life-cycle; Outages and spares; Resolutions and knowledge […]
“Blunt knives work the hardest” OSS, when done well, can be a powerful force of efficiency. But when done poorly, or not at all, can be a burden to an organisation. A past customer has invested heavily in OSS over the years, but the tools have become dated and cumbersome. I was amazed to find […]
“Better to light a candle than to curse the darkness” Chinese proverb. My first OSS was a massive challenge. Some may have found the project daunting. Actually, many of my colleagues did. But it never felt that way to me for some reason. There were so many things to do that no matter what I […]
“The plan isn’t nearly as important as the planning” Keith Rattie in Hit the Ground Running OSS evolve too quickly to have a single authoritative plan. Planning and re-planning are the key, with the resultant plans just way-points along the journey.
“Part of the challenge of being an entrepreneur, if you’re going for a really huge opportunity, is trying to find problems that aren’t quite on the radar yet and try to solve those.” Sean Parker One of my favourite vendor selection and requirements gathering stories relates to a tender that was run by the Air […]
“We’re just going to have more and more traffic, and more and more congestion. Regardless of whether we decide to go forward with these projects or not, one way or the other, we will pay.” Jacob Snow Okay, so your OSS/BSS can’t really protect you from getting the flu, but perhaps it can ease congestion […]
“Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!” Gene Buckley. As President of Sikorsky Aircraft, Gene Buckley knows a bit about servicing a specialised field with knowledgeable customers, just like the OSS industry. […]
“If you’re not serving the customer, your job is to be serving someone who is.” Jan Carlzon As much as we may consider CSPs to be the customers of OSS, the real customers are actually the ones using the CSP’s services. There is massive change underway for almost all CSPs globally, perhaps with the exception of […]
