““Most people do not listen with the intent to understand; they listen with the intent to reply.”
Stephen R. Covey.
Enlist and silent are both anagrams. They also have one other anagram that is important for OSS consultants and integrators in particular. Can you guess what this vital skill is?
A hint would be that enlisting silence is likely to help you to develop this skill.
Have you got it yet? Do you have the ability to LISTEN?
Many of us are so passionate about OSS that we want to share our ideas and experiences. We occasionally have to come up for breath and allow the customer to describe their needs.
We recently discussed how the “Ultimate Game,” a study in behavioural psychology, might help to explain why there tends to be less initial animosity between
The great thing about the holiday period is you often get the chance to step away from business as usual (BAU) activities. As customer projects
Last year, we published a series of articles about the chasm that exists between OSS/BSS buyers and sellers. “The chasm” is best exemplified by the
Whilst setting up for another new initiative this week I became aware that the PAOSS blog has just ticked past 1 million words. And that’s
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
