If you found this article useful or valuable, subscribe (in the top-right corner of this page) and share. Let's spread the word and inspire more people to become passionate about OSS. Ryan is Passionate About OSS and has dedicated the last two decades to sharing his passion for OSS with the world. He is a founder, author, blogger, Engineer, connector and inquisitive learner about OSS and managing networks. To find out a little about his back-story and why he's so Passionate About OSS, click on the About Page. To connect with Ryan and the PAOSS team, click on the Contact page.
Something has always bothered me about the medical profession. Whenever you visit a GP (General Practitioner), unless you need to come back for test results or ongoing treatment, the doctor never finds out if their diagnoses / prescriptions have been effective. In my experience at least, they don’t call to see whether there were any […]
The latest Magic Quadrant for Operations Support Systems is as follows: Source: Gartner (February 2018)
Fortumo partners with Apigate to launch content services in Cambodia. Fortumo and Apigate, a subsidiary of Axiata Digital, announced their latest collaboration to launch content services in Cambodia via Smart Axiata’s Direct Carrier Billing API. This collaboration will enable Smart’s subscribers to make payments in app stores for digital content and games by conveniently charging […]
PCCW Global and Colt demonstrate speedy payment settlements using blockchain technology. PCCW Global, the international operating division of HKT, Hong Kong’s premier telecommunications service provider, and Colt Technology Services have collaborated with Clear, a blockchain start-up company, to demonstrate that inter-carrier settlement times can be reduced from hours to minutes by blockchain technology. The objective […]
How many times have you heard a colleague say they wish they could clone themselves (or one of their trusted colleagues)? Alternatively, to say they’d like to do a copy *.* of a colleague’s brain? I’m feeling that way more now than at any time in the past, not of any one person in particular, […]
We introduced the concept of The Trickle-down Effect last year, an effect that sees the most minor changes trickling down through an OSS stack, with much bigger consequences than expected. “The trickle-down effect can be insidious, turning a nice open COTS solution into a beast that needs constant attention to cope with the most minor […]
There’s a crowded room of OSS experts, a room filled with serious intellectual horsepower. You might be a virtu-OSS-o, but you surely know that there’s still so much to be learnt from those around you. You have the chance to unlock the experiences and insights of your esteemed colleagues. But how? The answer might seem […]
Let me warn you. The following sentence is going to make many OSS experts cringe, maybe even feel slightly disgusted, but take the time to read the remainder of the post and ponder how it fits within your specific OSS context/s. “Our OSS need to help people spend money!” Notice the word is “help” and […]
A Passionate About OSS article last month spoke of how the investment strategy of a $106 billion VC fund has changed my thinking on our OSS’ most valuable asset. Masayoshi Son is quoted in that article as follows: “Those who rule data will rule the entire world. That’s what people of the future will say.” […]
Tele2 Netherlands deploys Nokia Cognitive Analytics real-time software to consistently deliver a superior customer experience. Nokia Traffica is helping Tele2 Netherlands deliver a superior real-time subscriber experience on its mobile network by more quickly and accurately identifying and resolving service issues and improving network quality. Nokia Traffica software is part of the Nokia Cognitive Analytics […]
Many different user journeys flow through our OSS every day. These include external / customer journeys, internal / operator journeys and possibly even machines-to-machine or system journeys. Unfortunately, not all of these journeys are correctly completed through to resolution. The incomplete or unsatisfactory journeys could include inter-system fall-outs, customer complaints, service quality issues, and many […]
Last Friday, we spoke about all wanting to develop trusted OSS supplier / customer relationships but rarely finding them and a contrarian factor for why trust is so hard to achieve in OSS – complexity. Trust is the glue that allows OSS projects to happen. Not only that, it becomes a catch-22 with complexity. If […]
“The survey found that 82 percent of service providers conduct less than half of customer transactions digitally, despite the fact that nearly 80 percent of respondents said they are moving forward with business-wide digital transformation programs of varying size and scale. This underscores a large perception gap in understanding, completing and benefiting from digitalization programs. […]
Every OSS supplier wants to achieve “trusted” status with their customers. Each supplier wants to be the source trusted to provide the best vision of the future for each customer. Similarly, each OSS customer wants a supplier they can trust and seek guidance from. I’m an independent consultant, so I have been lucky enough to […]
Further to yesterday’s post on fast / slow processes and factory platforms, a concept presented by Sylvain Denis of Orange in Melbourne last week, here’s a diagram from Sylvain’s presentation pack : The yellow blocks represent the fast (automated) processes. The orange blocks represent the slow processes. The next slide showed the human interaction points […]
Globe Telecom Signs Multi-Year Intelligent Operations Deal with Amdocs for Continuous Enhancement of Services and Operations. Amdocs announced that it has signed a multi-year services contract with Globe Telecom, one of the Philippines’ largest telecommunications providers, for continuous enhancement of Globe Telecom’s operations. According to the agreement, Amdocs Intelligent Operations will assist Globe in managing […]
Nokia is selected by Vodafone to be its technology partner for Mission to the Moon project. The Moon will get 4G coverage next year, 50 years after the first NASA astronauts walked on its surface. Vodafone plans to create the first 4G network on the Moon to support a mission by PTScientists in 2019 and […]
Vodafone Will Leverage NEC/Netcracker’s Hybrid Operations Management to Drive Groupwide Cloud Transformation. NEC Corporation and Netcracker Technology announced that Vodafone Group has selected NEC/Netcracker’s Hybrid Operations Management (HOM) solution to support its transition into a telecommunications cloud provider. The virtualization initiative will incorporate the use of cloud-native, SDN and NFV technologies to evolve operational and […]
AI (Artificial Intelligence) and networking pioneer Aria Networks has joined the ETSI group formed to lead the industry in mapping the future of AI and Networking. The ETSI Experiential Networked Intelligence (ENI) Industry Specification Group (ISG) was set up in February 2017, to define a new architecture for network management leveraging Artificial Intelligence and Machine […]
Yesterday’s post discussed using smart contracts and Network as a Service (NaaS) to give a network the properties that will allow it to self-heal. It mentioned a couple of key challenges, one being that there will always be physical activities such as cable cuts fixes, faulty equipment replacement, physical equipment expansion / contraction / lifecycle-management. […]
