How to revolutionise telco Customer Satisfaction via an OSS-led Mindset Shift
Just a word of warning. This article is quite long. However, it contains a message that I feel really strongly about.... as you'll see. Change is a funny thing. Sometimes we love it. Sometimes we hate it. Sometimes we're inspired by it. Sometimes we're in fear of it. Sometimes we know we desperately need to change, but still can't bring ourselves to do anything about it. The…
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