"A long, long time ago Dennis Haslinger told me that most of the most serious mistakes I would make in life would be bad ego decisions. I have found that to be true." Gary Halbert. OSS is an industry filled with highly intelligent people. In every country I've visited to work on OSS assignments, perhaps excluding Vietnam, my colleagues have been predominantly male. Dare I say…
Read More »Yesterday we talked about the cuckoo-bird analogy and how it was preventing telcos from building more valuable platforms on top of their capital-intensive network platforms. Thanks to Dean Bubley, it gave examples of how the most successful platform plays were platforms on platforms (eg Microsoft Office on Windows, iTunes on iOS, phones on physical networks, etc). The telcos have found it difficult to build the second…
Read More »"The cuckoo bird is infamous for laying its eggs in other birds' nests. The young cuckoos grow much faster than the rightful occupants, forcing the other chicks out - if they haven't already physically knocked the other eggs overboard. (See "brood parasitism", here). Analogies exist quite widely in technology - a faster-growing "tenant" sometimes pushes out the offspring of the host. Arguably Microsoft's original Windows OS…
Read More »Dark data is the name for data that is collected but never used. lt's said that 96-98% of all data is dark data (not that I can confirm or deny those claims). Dark data forms the bottom layer in the DIKW hierarchy below (image sourced from here). What would the dark data percentage be within OSS do you think? Or more specifically, your OSS? If you're…
Read More »Zain Saudi Arabia delivers a superior experience during Hajj and Ramadan with Nokia software. Using Nokia's EdenNet SON software, Zain Saudi Arabia effectively managed the surge in data and voice traffic in Makkah and Medina during the Hajj and Ramadan, allowing pilgrims to remain connected and share their journey with loved ones. Large public events or gatherings generate significant pressure on mobile networks, challenging service providers…
Read More »With the holiday period looming for many of us, we will have the head-space to reflect - on the year(s) gone and to ponder the one(s) upcoming. I'd like to pose the rhetorical question, "What do you expect to reflect on?" It's probably safe to say that a majority of OSS experts are engaged in delivery roles. Delivery roles tend to require great problem-solving skills. That's…
Read More »"There's some things that I've challenged my team to do. We have to be faster than the web scale players and that sounds audacious. I tell them you can't you can't go to the bus station and catch a bus that's already left the station by getting on a bus. We have to be faster than the people that we want to get to. And that…
Read More »Enhanced OSS Suite Will Help HTC Roll Out Digital Services Faster and Support Increasing Diversity of Devices. Netcracker Technology announced that Horry Telephone Cooperative (HTC) will extend and upgrade its use of Netcracker's OSS to the latest Netcracker 12 suite. Leveraging Netcracker 12 will enable HTC to roll out digital services more quickly and utilize a future-proof platform to support long-term growth. As a large-scale U.S.-based…
Read More »Over the last couple of posts, we've referred to the following diagram and its ability to create a glass ceiling on OSS feature releases: Yesterday's post indicated that the current proliferation of microservices has the potential to amplify the strangulation. So how does that compare with the previous approach that was built around COTS (Commercial off-the-shelf) OSS packages? With COTS, the same time-series chart exists, just that…
Read More »Openet’s Digital as a Service solution selected by Tier 1 North American operator to power Digital First Sub-brand. Openet announced that it has entered a partnership with a Tier 1 North American operator to provide its Digital as a Service solution. This solution comprises integrated best of breed solutions that will combine to deliver an AI driven end to end Digital Business Platform that will be…
Read More »Netcracker's OSS Suite to Support GVA's Rapid Network Expansion, Market Growth and Service Diversity. Netcracker Technology announced that its OSS suite was selected and deployed to support the long-term growth strategy of Group Vivendi Africa (GVA). GVA is a newly formed affiliate of the French-based multinational conglomerate Vivendi with the goal to deploy and operate a fiber network across Africa. Netcracker's OSS will be used as…
Read More »Yesterday's post spoke of how the accumulation of features was limiting us to small, incremental change. The diagram below re-tells that story: You've probably noticed that microservices are the big buzz in our industry. They're perceived as being the big white hope for our future. I have my reservations though. If you're at t0 in the chart above, microservices allow for rapid rollout of features, whole…
Read More »The diagram below provides a time-sequence view of how tech-debt accumulation eventually strangles new OSS feature releases unless the drastic measures described are taken. At start-up (t0), the system is brand new and has no legacy to maintain, so all effort can be dedicated to delivering new features (or products) as well as testing to ensure control of quality. But over time (t0 + 10, where…
Read More »Have you ever noticed that the biographies of almost every successful person contains the chapter(s) where everything goes disastrously? It seems inevitable that there are periods in our careers where things don't go right, no matter how successful you are. Interestingly my least successful project was also one that had only a very small OSS component to it. It was one of the triggers to starting…
Read More »"Startups win with data. Mammoths go extinct with products." Jay Sharma. Interesting phraseology. I love the play on words with the term mammoths. There are some telcos that are mammoth in size but are threatened with extinction though changes in environment and new competitors appearing. I tend to agree with the intent of the quote, but also have some reservations. For example, products are still a…
Read More »Seasonality is an important factor for network and service assurance. It's also known as time-of-day/week/month/year specific activity. For example, we often monitor network health through the analysis of performance metrics (eg CPU utilisation) and set up thresholds to alert us if those metrics go above (or below) certain levels. The most basic threshold is a fixed one (eg if a CPU goes above 95% utilisation, then…
Read More »Eric Ries' "The Lean Startup," has a short chapter entitled, "Get out of the Building." It basically describes getting away from your screen - away from reading market research, white papers, your business plan, your code, etc - and out into customer-land. Out of your comfort zone and into a world of primary research that extends beyond talking to your uncle (see video below for that reference!). This…
Read More »Are your OSS better today than they were 5 years ago? (or 10, 15, 20 years depending on how long you've been in the industry) Your immediate reaction to this question is probably going to be, "Yes!" After all, you and your peers have put so much effort into your OSS in the last 5 years. They have to be better right? On the basis of…
Read More »Gee time has a habit of getting away from me. TM Forum Live! Asia started today in Singapore. AI has been the big topic of discussion on Day 1. Give me a shout-out if you're there!
Read More »Omnichannel will remain full of holes until we figure out a way of tracking user journeys rather than trying to prescribe (design, document, maintain) process flows. As a customer jumps between the various channels, they move between systems. In doing so, we tend to lose the ability to watch customer's journey as a single continuous flow. It's like trying to watch customer behaviour under a strobe…
Read More »My wife and I attended a Christmas party over the weekend and on the trip home we discussed customer service. In particular we were discussing the customer service training she'd had, as well as the culture of customer service reinforcement she'd experienced via leaders and peers in her industry. She doesn't work in ICT or OSS (obviously?). In our industry, we talk the customer experience talk…
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