“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
Bill Gates.
The pervading OSS business case paradigm is to seek cost-out by introducing automation that reduces head-count – Do more with less.
But it seems that’s the antithesis of how to look for cost reduction. It’s adding more complexity into a given system. Fundamentally, more complexity can not be the best approach to a cost-reduction strategy, right?
The cost-out paradigm should be built on reducing, not adding complexity – Let’s stop doing more that delivers less.
To add to Bill Gates’ two rules of technology, my third rule is that if you’re going to add technology (ie complexity), it should attempt to create growth opportunities, not seek to reduce costs.
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Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
