You're probably already aware of RPA (Robotic Process Automation) tools. You've possibly even used one (or more) to enhance your OSS experience. In some ways, they're a really good addition to your OSS suite. In some ways, potentially not. That all comes down to the way you use them. There are four main ways that I see them being used (but happy for you to point…
Read More »"The majority of these new services [such as healthcare, content and media, autonomous vehicles, smart homes etc.] require partnerships and will be based on a platform business model where the customer is not aware of who is providing which part of the service and to be quite frankly honest, wont care. All as they will care about is the customer experience and the end-to-end delivery of…
Read More »I have this sense that the other OSS, open source software, holds the key to the next wave of OSS (Operational Support Systems) innovation. Why? Well, as yesterday’s post indicated (through Nic Brisbourne), “it’s hard to do big things in a small way.” I’d like to put a slight twist on that concept by saying, “it’s hard to do big things in a fragmented way.” [OSS…
Read More »"...it’s hard to do big things in a small way, so I suspect incumbents have more of an advantage than they do in most industries." Nic Brisbourne. The quote above came from a piece about the rise of ConstructTech (ie building houses via means such as 3D printing). However, it is equally true of the OSS industry. Our OSS tend to be behemoths, or at least…
Read More »PLDT, Smart ink seven-year US$300M deal with Amdocs. Leading Philippine telco and digital services provider PLDT and its wireless subsidiary Smart Communications (“Smart”) announced that they have entered into agreements to establish a strategic relationship with Amdocs, under which this leading global provider of software and services to communications and media companies will upgrade and manage business technology systems serving PLDT and Smart customers, with the…
Read More »OSS is an industry that's undergoing constant, and massive change. But it still hasn't been disrupted in the modern sense of that term. It's still waiting to have its Uber/AirBnB-moment, where the old way becomes almost obsoleted by the introduction of a new way. OSS is not just waiting, but primed for disruption. It's a massive industry in terms of revenues, but it's still far from…
Read More »Let's admit it; we've all worked on an OSS project that has gone into a period of extended stagnation because of a fear of the unknown. I call them "What if?" scenarios. They're the scenarios where someone asks, "What if x happens?" and then the team gets side-tracked whilst finding an answer / resolution. The problem with "What if?" scenarios is that many of them will never happen,…
Read More »U Mobile renews Business Support System deal with Ericsson. Ericsson has further extended its partnership with U Mobile Sdn Bhd to transform the Malaysian telecommunications service provider’s Business Support System (BSS) into an industrialized, real-time converged environment. Originally signed in 2012, the partnership has been extended for another five years until 2022. In the ongoing contract, Ericsson is responsible for competence development, solution design, deployment and…
Read More »Netcracker's Solution to Provide Tele Columbus Group With Comprehensive Billing and Charging Capabilities Across B2B and B2C. Netcracker Technology announced that Tele Columbus has selected Netcracker's Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group, which has grown substantially following its acquisition of Primacom and Pepcom. The scope of Netcracker's solution covers both B2B and B2C markets and will…
Read More »In a post last week, we quoted Jim Rohn who said, "You can have more – if you become more." Jim was surely speaking about personal growth, but we equated it to OSS needing to become more too, especially by looking beyond the walls of operations. Your first thoughts may be, "Ohh, good idea, I'd love to get my hands on some of the CMO's budget…
Read More »Root cause analysis (RCA) is one of the great challenges of OSS. As you know, it aims to identify the probable cause of an alarm-storm, where all alarms are actually related to a single fault. In the past, my go-to approach was to start with a circuit hierarchy-based algorithm. If you had an awareness of the hierarchy of circuits, usually through an awareness in inventory, if…
Read More »Experts know a lot.... obviously. They have lots of answers... obviously. There are lots of OSS experts. Combined, they know A LOT!! Powerful indeed, but not sure if that's what we need right now. I feel like we're in a bit of an OSS innovation funk. The biggest improvements in OSS are coming from outside OSS - extrinsic improvement. Where's the intrinsic improvement coming from? Do…
Read More »"An organisation buys an OSS, not because it wants an Operational Support System, but because it wants Operational Support." So if our customers are not investing in our OSS, what are they actually investing in? Easy! They're investing in the ability to solve their own problems and opportunities in future. If we don't actually understand operations, what chance do we have to deliver operational support? We…
Read More »Nokia wins five-year managed services agreement to manage Optus' network. Nokia and Optus have signed a five-year agreement under which Nokia will manage and maintain key components of Optus' network infrastructure, operations and field maintenance. As part of the contract, Nokia and Optus will develop a Network Operations Centre (NOC), building on global best practices and leveraging local talent to deliver higher performance networks. Consumers are…
Read More »The exposure effect (no, not the one circulating through Hollywood) has a few interesting implications for OSS. "The mere-exposure effect is a psychological phenomenon by which people tend to develop a preference for things merely because they are familiar with them." Wikipedia In effect, it's the repetition that drills familiarity, comfort, but also bias, into our sub-conscious. Repetition doesn't make a piece of information true, but…
Read More »Omni-channel is an interesting concept because it generates two distinctly different views. The customer will use whichever channel (eg digital, apps, contact-centre, IVR, etc) that they want to use. The service provider will try to push the customer onto whichever channel suits the service provider best. The customer will often want to use digital or apps, back-ended by OSS - whether that's to place an order,…
Read More »“You can have more - if you become more.” Jim Rohn. I believe that this is as true of our OSS as it is of ourselves. Many people use the name Operational Support Systems to put an electric fence around our OSS, to limit uses to just operational activities. However, the reach, awareness and power of what they (we) offer goes far beyond that. We have…
Read More »"It's not unusual for something to be positioned as the high performance alternative. The car that can go 0 to 60 in three seconds, the corkscrew that's five times faster, the punch press that's incredibly efficient... The thing is, though, that the high performance vs. low performance debate misses something. High at what? That corkscrew that's optimized for speed is more expensive, more difficult to operate…
Read More »Check out the video below, which gives an example of the 10 minute / 1 minute / 10 second challenge (you can check out more of them here). When given 10 minutes to sketch Spiderman, the result is far richer than when the artist is given only 10 seconds... well obviously!! But let me pose a question. If Sketch B was compiled from 60 sequential 10s…
Read More »"...good argument for a merged OSS/BSS, wouldn't you say?" John Malecki. The question above was posed in relation to Friday's post about the currency and relevance of OSS compared with research reports, analyses and strategic plans as well as how to extend OSS longevity. This is a brilliant, multi-faceted question from John. My belief is that it is a double-edged sword. Out of my experiences with…
Read More »"With the increasing pace of change, the moment a research report, competitive analysis, or strategic plan is delivered to a client, its currency and relevance rapidly diminishes as new trends, issues, and unforeseen disrupters arise." Soren Kaplan. By the same token as the quote above, does it follow that the currency and relevance of an OSS rapidly diminishes as soon as it is delivered to a…
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