How to kill the OSS RFP (part 2)
Yesterday’s post discussed an initiative that TM Forum is currently investigating – trying to identify an alternate OSS procurement process to the traditional RFI/RFP/contract approach. It spoke about trusting partnerships being the (possibly) mythological key to killing off the RFP. Have you noticed how much fear there is going into any OSS procurement event? Fear […]
How to kill the OSS RFP
TM Forum is currently investigating ways to procure OSS without resorting to the current RFI / RFP approach. It has published the following survey results. . As it shows, the RFI / RFP isn’t fit for purpose for suppliers and customers alike. It’s not just the RFI/RFP process. We could extend this further and include […]
Why does everyone know an operator’s business better than the operator?
The headline today blatantly steals from a post by William Webb. You can read his entire, brilliant post here. All quotes below are from the article. William’s concept aligns quite closely with yesterday’s article regarding external insights that don’t quite marry up with the real situation faced by operators. “At the Great Telco Debate this […]
OSS answers that are simple but wrong vs complex but right
“We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard, because that goal will serve to organize and measure the best of our energies and skills…” John F Kennedy. Let’s face it. The business of running a telco is complex. […]
Sutton’s Law of OSS
Willie Sutton was an accomplished bank robber, particularly during the 1920s and 1930. Named after Willie, Sutton’s Law effectively states, “I go to where the money is,” which was supposedly Sutton’s response to a reporter’s question asking why he robbed banks instead of easier targets. Interestingly for the OSS industry, we seem to follow the […]
Cannibalisation intrigues me
We’ve all heard the Kodak story. They invented digital cameras but stuck them in a drawer because it was going to cannibalise their dominant position in the photographic film revenue stream… eventually leading to bankruptcy. Swisscom invented an equivalent of WhatsApp years before WhatsApp came onto the market. It allowed users (only Swisscom users, not […]
The Jeff Bezos prediction for OSS
“If we start to focus on ourselves, instead of focusing on our customers, that will be the beginning of the end … We have to try and delay that day for as long as possible.” Jeff Bezos. Jeff Bezos recently predicted that Amazon is likely to fail and/or go bankrupt at some point in time, […]
The culture required to support Telkomsel’s OSS/BSS transformation
Yesterday’s post described the ways in which Telkomsel has strategically changed their value-chain to attract revenues with greater premiums than the traditional model of a telco. They’ve used a new digital core and an API framework to help facilitate their business model transformation. As promised yesterday, we’ll take a slightly closer look at the culture […]
How OSS/BSS facilitated Telkomsel’s structural revenue changes
The following two slides were presented by Monty Hong of Indonesia’s Telkomsel at Digital Transformation Asia 2018 last week. They provide a fascinating insight into the changing landscape of comms revenues that providers are grappling with globally and the associated systems decisions that Telkomsel has made. The first shows the drastic declines in revenues from […]
OSS that capture value, not just create it
I’ve just had a really interesting first day at TM Forum’s Digital Transformation Asia (https://dta.tmforum.org and #tmfdigitalasia ). The quality of presentations was quite high. Some great thought-provoking ideas!! Nik Willetts kicked off his keynote with the following quote, which I’m paraphrasing, “Telcos need to start capturing value, not just creating it as they have […]
Telco services that are bigger, faster, better and the OSS that supports that
We all know of the tectonic shifts in the world of telco services, profitability and business models. One common trend is for telcos to offer pipes that are bigger and faster. Seems like a commoditising business model to me, but our OSS still need to support that. How? Through enabling efficiency at scale. Building tools, […]
Introducing our OSS expert registry, for making connections in the OSS industry
Here at Passionate About OSS, we’re passionate about making OSS happen. We have an extensive network of contacts. We just naturally tend to find ourselves making connections between the many experts in our network. Connecting those who are hoping to find an OSS expert with an OSS expert hoping to be found. We’ve just introduced […]
OSS collaboration rooms. Getting to the coal-face
A number of years ago I heard about an OSS product that introduced collaborative rooms for network operators to collectively solve challenging network health events. It was in line with some of my own thinking about the use of collaboration techniques to solve cross-domain or complex events. But the concept hasn’t caught on in the […]
Are we better off waiting for OSS technology to catch up?
Yesterday’s post discussed Dave Duggal’s concept of 20th century OSS being all about centralizing command and control to gain efficiency through vertical integration and mass standardization, whilst 21st century OSS are about decentralization – gaining efficiency through horizontal integration of partner ecosystems and mass customization. We talked about transitioning from a telco market driven by […]
Extending the OSS beyond a customer’s locus of control
“While the 20th century was all about centralizing command and control to gain efficiency through vertical integration and mass standardization, 21st century automation is about decentralization – gaining efficiency through horizontal integration of partner ecosystems and mass customization, as in the context-aware cloud where personalized experience across channels is dynamically orchestrated. The operational challenge of […]
OSS feature parity. A functionality arms race
OSS Vendor 1. “I have 1 million features.” (Dr Evil puts finger in mouth) OSS Vendor 2. “Yeah, well I have 1,000,001 features in my OSS.” This is the arms-race that we see in OSS, just like almost any other tech product. I imagine that vendors get into this arms-race because they wish to differentiate. […]
Pitching an OSS? Don’t call it OSS.
““If you asked me how to sell cybersecurity, I wouldn’t call it cybersecurity.” The raw truth of the statement hit me like a lightning bolt between the eyes. Cybersecurity might loosely describe what we do, and we tell people it’s what we’re selling, but it’s not what people buy. Safety. Assurance. Peace of mind. Confidence. […]
The future of work and its impact on OSS
Many years ago, I worked on a seriously big OSS transformation for one of the region’s biggest telcos. Everything was big on the project, the investment, the resources, the documentation. Everything except the outcomes. There was so much inefficiency that I often spoke about making one day of progress for every ten on site. Meetings, […]
Do the laws of physics prevent you from making an OSS pivot?

As you already know, the word pivot has become common in the world of business, particularly the world of start-ups. It’s a euphemism for a significant change in strategic direction. In the context of today’s post, I love the word pivot because it implies a rapid change in direction, something that’s seemingly impossible for […]
OSS that are profitable, difficult, or important?
“Apple became the first company to be worth a trillion dollars. They did that by spending five years single-mindedly focusing on doing profitable work. They’ve consistently pushed themselves toward high margin luxury goods and avoided just about everything else. Belying their first two decades, when they focused on breakthrough work that was difficult and perhaps […]