OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
“In the past, business-oriented groups have had ideas about what they want to do and then they come to us… Now, they want to know what technology can bring to the table and then they’ll work on the business plan. So there’s a big gap here. It’s a phenomenon that’s been happening in the last […]
“All over the world – from America’s National Football League (NFL) to the National Basketball Association (NBA), from our own AFL to NRL – athletes and coaches are cultivating club cultures in which tales of personal hardship and woe are welcome, even desirable. All are clamouring to embrace the biggest buzzword in professional sport: vulnerability. […]
What if the objectives of every large OSS project were actually perceived as a stretch goal by internal and external stakeholders of the project? Sim Sitkin, et al describe a stretch goal as, “We’re not talking about merely challenging goals. We’re talking about management moon shots—goals that appear unattainable given current practices, skills, and knowledge.” […]
Being an OSS product supplier to telecom operators is a tough business. There is a constant stream of outgoings on developer costs, cost of sale, general overheads, etc. Unfortunately revenue streams are rarely so smooth. In fact, they tend to be decidedly lumpy – unpredictable (in terms of timelines when forecasting inflows years in advance) […]
In yesterday’s post, we talked about how to estimate OSS pricing. One of the key pillars of the approach was to first identify a short-list of vendors / integrators best-suited to implementing your specific OSS, then working closely with them to construct a pricing model. Finding the right vendor / integrator can be a complex […]
“Sometimes a simple question deserves a simple answer: “A piece of string is twice as long as half its length”. This is a brilliant answer… if you have its length… Without a strategy, how do you know if it is successful? It might be prettier, but is it solving a define business problem, saving or […]
For network operators, our OSS and BSS touch most parts of the business. The network, and the services they carry, are core business so a majority of business units will be contributing to that core business. As such, our OSS and BSS provide many of the metrics used by those business units. This is a […]
Tending to be a low-volume, high-customisation, high-uniqueness product, OSS has a significantly different selling proposition than most “box drop” products. Can you imagine if OSS salespeople used any of these “great deal” propositions (as described by Gary Halbert)? “I’m going out of business.” “I just had a fire and I’m having a fire sale.” “I’m […]
We all know the story of Goldilocks and the Three Bears where Goldilocks chooses the option that’s not too heavy, not too light, but just right. The same model applies to OSS – finding / building a solution that’s not too heavy, not too light, but just right. To be honest, we probably tend to […]
One of the challenges facing OSS / BSS product designers is which platform/s to tie the roadmap to. Let’s use a couple of examples. In the past, most outside plant (OSP) designs were done in AutoCAD, so it made sense to build OSP design tools around AutoCAD. However in making that choice, the OSP developer […]
“There are ratings and rankings that ostensibly exist to give us information (and we are supposed to use that information to change our behavior). But if we don’t know what variables matter, how is it supposed to be useful? Just because it can be easily measured with two digits doesn’t mean that it’s accurate, important […]
Did any of you read the Light Reading link in yesterday’s post about Google creating automated network operations services? If you haven’t, it’s well worth a read. If you did, then you may’ve also noticed a reference to Finland’s Elisa selling its automation smarts to other telcos. This is another interesting business model disruption for […]
“Google has started applying its artificial intelligence (AI) expertise to network operations and expects to make its tools available to companies building virtual networks on its global cloud platform. That could be a troubling sign for network technology vendors such as Ericsson AB (Nasdaq: ERIC), Huawei Technologies Co. Ltd. and Nokia Corp. (NYSE: NOK), which […]
“The actions taken by the telecom industry have mostly been around cost cutting, both in terms of opex and capex, and that has not resulted in breaking the curve. Too few activities has been centered around revenue growth, such as focused activities in personalization, customer experience, segmentation, targeted offerings that become part of or drive […]
In a recent post, we described how changing conditions in networks (eg topologies, technologies, etc) cause us to reconsider our OSS. Networks always lead and OSS (or any form of network management including EMS/NMS) is always an afterthought. Often a distant afterthought. But what if we spun this around? What if OSS initiated change in […]
A few years ago, I read a book that had a big impact on the way I thought about OSS and OSS product development. Funnily enough, the book had nothing to do with OSS or product development. It was a book about marketing – a subject that I wasn’t very familiar with at the time, […]
“I will never understand why Advertising is an investment and customer service is a cost. Let’s spend millions trying to reach people, but if they try to reach us, make our contact details impossible to find, incentivise call center workers to hang up as fast as possible or ideally outsource it to a bot. It’s […]
“Brand, marketing, pricing and sales were seen as sexy. Networks and IT were the geeks no one seemed to speak to or care about. … This isolation and excommunication of our technical team had created an environment of disillusion. If you wanted something done the answer was mostly ‘No – we have no budget and […]
Hands up if you’re old enough to remember ATM here? And I don’t mean the type of ATM that sits on the side of a building dispensing cash – no I mean Asynchronous Transfer Mode. For those who aren’t familiar with ATM, a little background. ATM was THE telco-grade packet-switching technology of choice for most […]
Our most recent two posts, from yesterday and Friday, have talked about one stunningly simple idea that helps to overcome one of OSS’ biggest challenges – data quality. Those posts have stimulated quite a bit of dialogue and it seems there is some consensus about the cleverness of the idea. I don’t know if the […]
