OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
“What are the three big lies of the telecoms industry? The first lie is that data monetisation is coming. Well we are still waiting. The second is that we have billions of customers. Well are they really our customers or are they people who just tolerate us and are really customers of someone else? The […]
“But what if it’s ALL tech-debt? Everything we build needs to be supported for its natural life. The more we accumulate, the more that needs supporting. Support represents all the debt we leave behind, like going on a credit-card fuelled spending spree. And like any other debt, the more you collect, the more it compounds […]
I’ve noticed the term “tech debt” entering the OSS vernacular to represent stuff that is built now as a short-term workaround before the long-term solution comes online. But what if it’s ALL tech-debt? Everything we build needs to be supported for its natural life. The more we accumulate, the more that needs supporting. Support represents […]
“During Intel’s marketing of “Intel Inside” they taught consumers to look for the Intel Inside logo as an assurance of quality. Consumers eventually came to see “Intel Inside” as a standard and began asking the question: “Why doesn’t your product use Intel processors?” This standard became so important that today it is one of the […]
Over the last few days, this blog has been diving into the career steps that OSS (and tech) specialists can make in readiness for the inevitable changes in employment dynamics that machine learning and AI will bring about. You’ve heard all the stories about robots and AI taking all of our jobs. Any job that […]
As we all know, digitalisation of everything is decreasing barriers to entry and increasing the speed of change in almost every perceivable industry. Unfortunately, this probably also means the half-life of opportunity exploitation is also shrinking. The organisations that seem to be best at leveraging opportunities in the market are the ones that are able […]
“Invert the iceberg – show just how much capability is hidden under the surface by mapping how dependant the organisation’s positive outcomes are on its OSS (OSS as the puppet-master). All the sexy stuff (eg 5G, IoT, network virtualisation, etc) can only be monetised if our OSS pull all the strings to make them happen.” […]
In the last couple of days, we’ve discussed frameworks that could allow CSPs to design disruptive business models around factors that our OSS / BSS can control. Not exactly riveting stuff for the tech-heads amongst the reader-base, but relevant for the amount of investment that gets directed into the tech projects that we all work […]
“The law of diminishing marginal utility is a theory in economics that says that with increased consumption, satisfaction decreases. ou are at a park on a winter’s day, and someone is selling hot dogs for $1 each. You eat one. It tastes good and satisfies you, so you have another one, and another etc. Eventually, […]
We’ve all heard the stories about the communications services industry being ripe for disruption. In fact many over-the-top (OTT) players, like Skype and WhatsApp have already proven this fact for basic communications services, let alone the value-add applications that leverage CSP connectivity. As much as the innovative technologies they’ve built, the OTT players have thrived via some […]
The diagram below shows the six phases in a customer life-cycle as defined by Forrester Research: It also represents a map of the omni-channel experience for customers and approximates hand-off points. As far as the customer is concerned, the experience should be a seamless continual loop regardless of whether they engage via retail outlet, online, contact […]
“Information overload is happening at all career levels. Companies restructure, and current staff absorb additional responsibilities, requiring new skills to be learned. Technology changes, and new systems, tools and processes need to be mastered. Markets change, and new strategies or client prospects or industry sectors need to be researched. To be successful in today’s times […]
When discussing yesterday’s post about increasing feedback loops in OSS, the technology gap on exponential technologies such as IoT, network virtualisation and machine learning reminded me of Geoffrey Moore’s “Crossing the Chasm” as shown in the graph below. In the context of the abovementioned technologies, the chasm isn’t represented by the adoption of a product (as per […]
“Amazon is making its Greengrass functional programming cloud-to-premises bridge available to all customers… This is an important signal to the market in the area of IoT, and also a potentially critical step in deciding whether edge (fog) computing or centralized cloud will drive cloud infrastructure evolution… The most compelling application for [Amazon] Lambda is event […]
Singapore has made some really innovative decisions over the years. Recent ones include tokenisation of the Singapore Dollar on cyber-currencies, investing heavily in international startups based in Singapore and the streamlining of identity management (which will undoubtedly help to get around one of the biggest blockers to self-on-boarding new customers onto comms networks, particularly mobile). […]
“It is unquestionably true that many of the most important technology advances looked like toys at first – the web, mobile phones, PCs, aircraft, cars and even hot and cold running water at one stage looked like faddish toys for the rich or the young. Even video games, which literally are toys, are also largely […]
When it comes to data stakeholders (people / processes / systems / interfaces / etc), I like to think of them in five categories: Creators – The primary data creation / collection source, which could be people or machines Ingestors – The stakeholders that take the source data and compile it into a repository such […]
“Mike Flint was Warren Buffett’s personal airplane pilot for 10 years. (Flint has also flown four US Presidents, so I think we can safely say he is good at his job.) According to Flint, he was talking about his career priorities with Buffett when his boss asked the pilot to go through a 3-step exercise. […]
“I should say… that in the real world exponential curves don’t continue for ever. We get S-curves which closely mimic exponential curves in the beginning, but then tail off after a while often as new technologies hit physical limits which prevent further progress. What seems to happen in practice is that some new technology emerges […]
“To become a business asset, the role of data within an organization must move from being departmentally siloed to being centrally managed. Breaking down the siloes is not necessarily a technical challenge, but an organizational one. It requires a data strategy, the correct level of ownership and corporate governance. Data-as-a-business-asset means a single definition of […]
