Touchpoint explosion

“Machine learning is the science of getting computers to act without being explicitly programmed. In the past decade, machine learning has given us self-driving cars, practical speech recognition, effective web search, and a vastly improved understanding of the human genome.” Class synopsis for Stanford’s Machine Learning course on Coursera. In a recent post, we discussed […]

Cloudification threatens OSS and BSS

“For companies like VM Ware and Microsoft no-one predicted that one of their biggest threats would come from an online book retailer, yet Amazon Web Services has upended the entire software industry. The challenges for VM Ware today or Apple nearly two decades ago are being repeated in many other industries as competitors appear from […]

ITSM, DCIM and OSS

“I like your comparison between DCIM (Data Centre Infrastructure Management) and OSS. Do you see ITSM tools as a 3rd market or do you combine this with DCIM? I believe that traditional OSS will get challenged by ITSM as the telco service portfolio at least for enterprise customers will be more and more dominated by […]

Complex management of virtualised networks

“…the SDN idea is to separate out the control functions of the network into a cloud-like management layer leaving network elements in a data-forwarding layer. This means the smart component of networks can be made more efficient and less expensive by making use of the concepts of abstraction, modularity and virtualization that are already common […]

MTBF for virtualised networks

“Under certain engineering assumptions … the failure rate for a complex system is simply the sum of the individual failure rates of its components, as long as the units are consistent, e.g. failures per million hours. This permits testing of individual components or subsystems, whose failure rates are then added to obtain the total system […]

Value chain

“A value fabric is a mesh of interwoven, cooperating organizations and individuals collectively called parties. The value fabric shows the interaction among collaborating parties.” Back in the first week of August 2014, we covered a series of blogs that discussed how OSS can provide supply chain differentiation and competitive advantages. Following this series, Evan Linwood […]

DCIM Opportunities No. 3

“A hen is only an egg’s way of making another egg.” Samuel Butler. Three days ago, we discussed the similarities and differences between DCIM (Data Centre Infrastructure Management) and OSS. In it, we indicated that Data Centres (DCs) tend to have a higher proportion of virtualised assets than traditional CSPs. This isn’t so much an […]

DCIM Opportunities No. 2

“GIS is a form of digital mapping technology. Kind of like Google Earth, but better.” Arnold Schwarzenegger. Two days ago, we discussed the similarities and differences between DCIM (Data Centre Infrastructure Management) and OSS. In it, we indicated that Data Centres (DCs) tend to have less outside plant or inter-site connectivity (ie most power and network […]

DCIM Opportunities

“The growth rate of DCIM far outstrips that for the datacenter equipment industries and for the enterprise IT segment as a whole; however, the actual numbers are still small compared with other categories of enterprise software (such as IT service management, ERP, databases or security). Nevertheless, the DCIM market is proving attractive to some big […]

DCIM – Data Centre Infrastructure Management

“It is very important to get both IT and facilities groups together before even jotting down the requirement for a DCIM solution. One needs to look at holistic solutions and not treat IT and facilities management as two different silos.” Vivek Vikram Singh. Data Centre Infrastructure Management (DCIM) shares much of its DNA with OSS, […]

Revenue from apps

“As you can see from the chart only 3% of mobile app developers are making more than $100k per month/$1.2m per year. Assuming the same power law applies as monthly revenues scale further it’s a fair guess that only 3% of that 3%, i.e. 0.1%, are making $1m+ per month or $12m+ per year. That’s […]

Internet of Things is exploding

“The internet already connects everyone and it’s about to connect everything. The ubiquity of always-on connectivity, the declining price and increasing versatility of sensors, and the benefits of remote information and control is prompting a new generation of devices ranging from doorknobs to thermostats to refridgerators to lightbulbs. From the largest technology and manufacturing companies to […]

The two most common OSS tools

“John D. Rockefeller wanted to dominate oil, but Microsoft wants it all, you name it: cable, media, banking, car dealerships.” Ralph Nader. As a friend of mine often says, “the two most commonly used OSS tools are Microsoft Excel 2007 and 2010.” Whether it’s design packs, address management, joint/splice schedules, asset lists, etc, etc, etc, […]

A user interface is like a joke…

“A user interface is like a joke. If you have to explain it, it’s not that good.” StartupVitamins. Very funny! I’ve seen lots of OSS interfaces that are like a joke. Some funny. Some not so funny. In general, OSS interfaces need more explaining than they should. In part that comes from interfacing with complex […]

OSS Supply chain – Shift No. 6

“Shift No. 6: From Mass-Market Supply to Tailored Offerings. OLD QUESTION: How should we organise our company’s operations to serve the mass market efficiently while offering customised products? NEW QUESTION: How should we organise the supply chain to serve each customer or segment uniquely and provide a tailored customer experience?” Laura Ross Kopczak and M. […]

Backtracking

“Social TV app Zeebox (recently rebranded as Beamly) thought it was doing the right thing by moving from a tabbed interface to a navigation drawer, but the results were catastrophic — customer engagement dropped by half! Zeebox scrambled to issue an update that restored the tabbed UI. A second attempt proved equally disastrous. What started […]

The Lego analogy

“Its supply chains were long and expensive – at one stage with 11,000 contractors Lego had more suppliers than Boeing used to build its aircraft! And its product development had become increasingly complex, with many product ranges involving such a wide range of choice – for example the Pirate figures had no less than 10 […]

Virtual workflows

“The best way to systematize your business is to first do each job yourself. Find the best or preferred way to do each task, and create a system for doing it that way that is easy to follow. Repeat this process for every function of your business until every part is systematized..” Michael Gerber. The […]

Automated design

“…with big data techniques we can start to find out where the clusters of [revenue generating businesses] and where the clusters of bad coverage are so you can be far more selective of where you rollout to.” Kevin Noonan. In yesterday’s blog, we discussed the likelihood of more OSS vendor suites containing large-scale network design […]

Multi-tenancy models

“An empty house is better than a bad tenant.” Irish Proverb. As described in an earlier post (High-Rise OSS), multi-tenancy is becoming an important feature for OSS applications, particularly in highly virtualised environments. Aside from the shared infrastructure itself, there are two* key components of multi-tenancy models for OSS implementers to consider. Applications – Naturally, […]