“Even if you’re Apple, it’s not about you”
Sonia Simone
In a healthy personal relationship, each partner is approximately equal. In a healthy business relationship, there is a vast difference in balance.
As a business, if you:
you will be the perfect partner to your customers. In a personal relationship, this would be less than perfect in most situations.
I was recently involved in a project that involved a large enterprise customer and a well known equipment manufacturer in addition to the service provider that I was representing. The customer had many internal road-blocks that were holding back the ability to deliver, so a three-party problem resolution meeting was held.
The meeting didn’t follow the proposed agenda, but the customer made great head-way in resolving their internal road-blocks, which was a great outcome (in my opinion). I was taken aback when a representative from the equipment manufacturer then stated, “well that’s all great, but what’s in that for me?”
You could say that the customer’s 10-15 representatives were also a bit taken aback. And not at all happy! It was another growth-ring on the tree of mistrust that they felt for this vendor.
Earlier this week, I was lucky enough to be introduced to a talented RAN automation expert. He’s one of Australia’s foremost, hands-on, experts on SON
I was listening to a group of telco experts on a podcast the other day. As they were talking, I kept picturing the image of
Earlier in the year, we wrote a series of articles about the chasm that exists between OSS/BSS buyers and sellers (pt1, pt2, pt3, pt4, pt5, pt6). “The chasm” is
Actually, maybe a few related questions. As you’ve seen from recent articles such as this, I’m increasingly interested in the cross-over worlds of comms and
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
