OSS/BSS Process Mapping Guide (with 50+ Process Maps)

Description

This workbook provides you with a list of:

1. Over 50 different starter workflows to help you map your telco processes through your OSS and BSS solutions
2. Alignment with TM Forum eTOM, TAM and  ITIL
3. Techniques for deriving more detailed process maps from the initial starter workflows

Have you been handed the unenviable task of preparing process documentation for your organisation?

In today’s highly competitive telecom environment, OSS/BSS (Operations Support Systems and Business Support Systems) are no longer just cost centers—they’re the critical profit engine that fuels every part of your business. When optimised, OSS/BSS frameworks deliver a substantial competitive advantage, allowing you to streamline operations, enhance customer experiences, and drive revenue growth. When left unoptimised, you hand the advantage back to your competitors.

Effective process design forms a big part of the competitive advantage. No matter how good your OSS/BSS, the effectiveness is only as good as how you use them.

But designing, auditing, and refining telecom workflows that are effective and scalable is no small task. Each telco operates differently, and standard industry materials rarely address the nuances that define your organisation’s unique workflows. Without a clear roadmap, you risk inefficient processes that cost time, resources, and, ultimately, your competitive position.

Imagine a telecom operation where every process flows seamlessly from one stage to the next, minimising friction and maximising productivity. Imagine a team equipped with precise, well-defined process maps, tailored specifically to the intricacies of OSS/BSS, and optimised for your organization’s success. Imagine having a framework that ensures you have a coverage map of all the activities that your organisation needs to perform. That’s what our OSS/BSS Process Mapping Guide offers—a starter process toolkit (with guidance on how to drill further into the details) for telecom professionals who are ready to map out their operational pathways.

Our process mapping guide is designed to bridge the gap, combining 50+ starter process maps that draw from both TM Forum eTOM and ITIL frameworks. These process maps aren’t just theoretical; they are crafted to help you design practical, high-impact workflows that reflect real-world telecom challenges and situations.

With this guide, you’ll get:

• Step-by-Step Telco Process Maps: Learn how to create and refine process maps tailored to telco operations, giving you a clear pathway from concept to implementation.
• Example Workgroups for Each Process: Understand the roles involved at each step, enabling you to develop swimlane charts and visualise team responsibilities. This clarity helps you assign tasks, manage teams, and improve accountability across departments.
• A Competitive OSS/BSS Framework: OSS and BSS are vital in supporting and optimising nearly every aspect of a telco’s business model. When correctly mapped, they become profit enablers rather than cost centers.

This guide acknowledges the diversity of telecom workflows and organisation structures, providing you with flexible, customisable maps that can be adapted to fit your organisation’s specific needs.

Download the OSS/BSS Process Mapping Guide now and get started on designing workflows that not only support but accelerate your business goals.