“You’ve got Amazon knowing everything about purchasing, Google knowing everything about what people do on the Internet, and Salesforce knowing everything about the revenue side of a business.”
Scott Raney.
The big question for CSPs as they make the transition to the more modern Digital Service Provider (DSP) business models is, “what big thing can they know everything about and use to help their customers be more efficient and profitable.
Telcos were most profitable when their services supported business. The telephone was used to create leads, close deals, control supply chains, etc. With e-business models, that has shifted to online marketing, analytics on marketing (amongst other things), digital supply chains, etc.
Telcos are no longer providing the tools that organisations value most (except perhaps mobility access to all the more important content and apps).
OSS have the potential to become enormous customer insight engines on behalf of the CSPs, but only if they’re taken beyond being seen as operational tools only.
We recently discussed how the “Ultimate Game,” a study in behavioural psychology, might help to explain why there tends to be less initial animosity between
The great thing about the holiday period is you often get the chance to step away from business as usual (BAU) activities. As customer projects
Last year, we published a series of articles about the chasm that exists between OSS/BSS buyers and sellers. “The chasm” is best exemplified by the
Whilst setting up for another new initiative this week I became aware that the PAOSS blog has just ticked past 1 million words. And that’s
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
