If you found this article useful or valuable, subscribe (in the top-right corner of this page) and share. Let's spread the word and inspire more people to become passionate about OSS. Ryan is Passionate About OSS and has dedicated the last two decades to sharing his passion for OSS with the world. He is a founder, author, blogger, Engineer, connector and inquisitive learner about OSS and managing networks. To find out a little about his back-story and why he's so Passionate About OSS, click on the About Page. To connect with Ryan and the PAOSS team, click on the Contact page.
Have you ever experienced an epic customer experience (CX) fail when dealing a network service operator, like the one I described yesterday? In that example, the OSS/BSS, and possibly the associated people / process, had a direct impact on poor customer experience. Admittedly, that 7 truck-roll experience was a number of years ago now. We […]
In yesterday’s post we talked about the cost of quality. We talked about examples of primary, secondary and tertiary costs of bad data quality (DQ). We also highlighted that the tertiary costs, including the damage to brand reputation, can be one of the biggest factors. I often cite an example where it took 7 truck […]
Juniper Networks Announces Intent to Acquire Mist Systems to Bring AI to IT, Delivering on Promise of Software-Defined Enterprise. Juniper Networks announced that the company has entered into a definitive agreement to acquire Mist Systems, a pioneer in cloud-managed wireless networks powered by Artificial Intelligence (AI). The deal will enhance Juniper’s enterprise networking portfolio by […]
This week of posts has followed the theme of the cost of quality. Data quality that is. But how do you calculate the cost of bad data quality? Yesterday’s post mentioned starting with PNI (Physical Network Inventory). PNI is the cables, splices / joints, patch panels, ducts, pits, etc. This data doesn’t tend to have […]
Have you seen OSS tools where the applications are brilliant but consigned to failure by bad data? I definitely have! I call it the data death spiral. It’s a well known fact in the industry that bad data can ruin an OSS. You know it. I know it. Everyone knows it. But how many companies […]
The diagram below has some parallels with OSS. The story however is a little long before it gets to the OSS part, so please bear with me. The diagram shows analysis the US Navy performed during WWII on where planes were being shot. The theory was that they should be reinforcing the areas that received […]
Telefónica and Ericsson sign AI-powered Network Operations agreement. Ericsson and Telefónica, one of the world’s largest communications service providers, have penned a new four-to-six-year managed services deal for AI-powered Network Operations in the UK, Colombia, Peru, Ecuador and Uruguay. Through its global Network Operations Centers (NOCs), Ericsson will provide services spanning day-to-day monitoring and service […]
Mobily deploys Ericsson full stack Telecom Cloud. Mobily Saudi Arabia has deployed Ericsson’s full stack telecom cloud solution, focusing on transforming its wireless network and providing a 5G Cloud Core. Mobily will gain a flexible, agile, and programmable network to improve customer experience and support the development of new services. Moezid bin Nasser Al Harbi, […]
Ericsson committed to extending OSSii agreement to include 5G. Ericsson, Huawei and Nokia have agreed to initiate discussions to extend an OSSii (Operation Support System Interoperability Initiative) Memorandum of Understanding (MoU) to cover 5G network technology. The aim is to enable and simplify interoperability between OSS systems, reducing overall OSS integration costs and enabling shorter […]
AED-SICAD acquires the Dynamic Design Group. AED-SICAD GmbH has recently acquired all shares of the Dynamic Design Group. Dynamic Design develops, sells, implements and maintains software solutions for the planning and management of telecommunications networks. With its ConnectMaster product family, the company complements the existing business of AED-SICAD, whose technology focuses on information systems and […]
Telefónica UK Selects Netcracker’s End-to-End BSS/OSS Suite. NEC Corporation and Netcracker Technology have signed an agreement to partner with Telefónica UK to implement Netcracker’s end-to-end BSS/OSS suite. The partnership further expands Netcracker’s global, strategic relationship with Telefónica and underscores Netcracker’s continued market leadership in BSS and OSS. Telefónica UK will use Netcracker’s comprehensive BSS/OSS suite […]
Ericsson and Airtel to further build real-world AI use cases for Network Operations. Ericsson and Bharti Airtel (“Airtel”), India’s leading telecom services provider, announced their collaboration for building intelligent and predictive network operations. Leveraging on its developments in Artificial Intelligence (AI) and automation, Ericsson will support Airtel to proactively address network complexity and boost user […]
Telecom Egypt and Ericsson apply Artificial Intelligence to operate telco cloud. Telecom Egypt and Ericsson completed the successful deployment of Artificial Intelligence (AI) to its full-stack telco cloud infrastructure. The objective is to operate telco cloud environment intelligently and efficiently to enable cloud Automation and orchestration. The telecom industry is moving into cloud automation especially […]
On Friday, we provided a link to an inspiring video showing Rolls-Royce’s vision of an operations centre. That article is a follow-on from other recent posts about to pros and cons of using MVPs (Minimum Viable Products) as an OSS transformation approach. I’ve been lucky to work on massive OSS projects. Projects that have taken […]
Way back in 2015, the PAOSS blog proposed the idea of an OSS Olympics to help identify the best OSS’ers in the world. It suggested the following 10 events (noting that operators can use tools of their own choosing): Order handling – set up a particular type of order, with complexities, and see who can generate the order the […]
Telefónica Movistar México selects Ericsson Expert Analytics to enhance customer experience. Ericsson has been selected by Telefónica Movistar México, a subsidiary of Telefónica South America, to deploy the Service Operation Center (SOC) platform to enhance subscribers’ experience through Ericsson Expert Analytics. The new SOC platform, based on Ericsson’s solution, will be deployed to gain visibility […]
Yesterday’s post mentioned the importance of setting a future vision as part of your MVP delivery strategy. As Steve Blank said here, “Founders act like the “minimum” part is the goal. Or worse, that every potential customer should want it. In the real world not every customer is going to get overly excited about your minimum […]
“This minimum feature set (sometimes called the “minimum viable product”) causes lots of confusion. Founders act like the “minimum” part is the goal. Or worse, that every potential customer should want it. In the real world not every customer is going to get overly excited about your minimum feature set. Only a special subset of […]
Today’s is something of a heretical post, especially for the believers in ITIL. In the world of OSS, we look to build in layers of resiliency and not layers of redundancy. The following diagram and subsequent text in italics describes a typical ITIL process and is all taken from https://www.computereconomics.com/article.cfm?id=1074 The sequence of events as shown […]
“We need more teachers and less bosses.” Lee Cockerell. The quote from Lee could be bordering on condescending to some people. Hmmm…. Sorry about that. But let me ask you a couple of questions: Of all your years in OSS (or in industry in general), who are the 5 people who have been the most […]
