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Do you work in a large organisation? Have you also worked in smaller organisations? Where have you felt more efficient? I’ve been lucky enough to work on some massive OSS transformations for large T1 telcos. But I’ve always noticed the inefficiency of working on these projects when embedded inside the bureaucracy of the beast. With […]
Just a quick heads-up that our OSS competition closes tomorrow. Get in quickly to be in with a chance of winning 1 of 5 physical copies of my book, Mastering Your OSS. Are you up for it? Are you ready to answer just five one-line questions to help the next generation of OSS experts and […]
In the last two posts, we’ve discussed repeatability within the field of OSS implementation – paint-by-numbers vs artisans and then resilience vs precision in delivery practices. Now I’d like you to have a think about how those posts overlay onto this quote by Karl Popper: “Non-reproducible single occurrences are of no significance to science.” Every […]
“Resilience is what happens when we’re able to move forward even when things don’t fit together the way we expect.[OSS project anyone???] And tolerances are an engineer’s measurement of how well the parts meet spec. One way to ensure that things work out the way you hope is to spend the time and money to […]
All OSS rely on workflows to make key outcomes happen. Outcomes like activating a customer order, resolving a fault, billing customers, etc. These workflows often touch multiple OSS/BSS products and/or functional capabilities. There’s not always a single-best-way to achieve an outcome. If you’re responsible for your organisation’s workflows do you want to build a paint-by-numbers […]
“Organizations that seek transformations frequently bring in an army of outside consultants [or implementers in the case of OSS] who tend to apply one-size-fits-all solutions in the name of “best practices.” Our approach to transforming our respective organizations is to rely instead on insiders — staff who have intimate knowledge about what works and what […]
By now I’m sure you’ve heard about graph databases. You may’ve even read my earlier article about the benefits graph databases offer when modelling network inventory when compared with relational databases. But have you heard the Graphene Database Analogy? It can help conceptualise the migrating, cross-linking and fixing of data sets. I equate OSS data […]
“You don’t get differential advantage from your products, it’s from the way you speak to and relate to your customers . All products are excellent these days.” The quote above paraphrases Malcolm McDonald from a podcast about his book, “Malcolm McDonald on Value Propositions: How to Develop Them, How to Quantify Them.” This quote had […]
In case you didn’t notice, we launched a competition yesterday. It’s a 5 question survey and respondents are in with a chance of winning 1 of 5 copies of my book, Mastering Your OSS. Not only that, but it’s your chance to give back to the next generation of OSS experts coming through. You’ll achieve […]
Can you remember how you felt during the initial weeks of your first OSS project? I can vividly recall how out of my depth I felt on my first OSS project. I was in my 20s and had relocated to a foreign country for the first time. I had a million questions (probably more actually). […]
Have you ever experienced an epic customer experience (CX) fail when dealing a network service operator, like the one I described yesterday? In that example, the OSS/BSS, and possibly the associated people / process, had a direct impact on poor customer experience. Admittedly, that 7 truck-roll experience was a number of years ago now. We […]
In yesterday’s post we talked about the cost of quality. We talked about examples of primary, secondary and tertiary costs of bad data quality (DQ). We also highlighted that the tertiary costs, including the damage to brand reputation, can be one of the biggest factors. I often cite an example where it took 7 truck […]
Juniper Networks Announces Intent to Acquire Mist Systems to Bring AI to IT, Delivering on Promise of Software-Defined Enterprise. Juniper Networks announced that the company has entered into a definitive agreement to acquire Mist Systems, a pioneer in cloud-managed wireless networks powered by Artificial Intelligence (AI). The deal will enhance Juniper’s enterprise networking portfolio by […]
This week of posts has followed the theme of the cost of quality. Data quality that is. But how do you calculate the cost of bad data quality? Yesterday’s post mentioned starting with PNI (Physical Network Inventory). PNI is the cables, splices / joints, patch panels, ducts, pits, etc. This data doesn’t tend to have […]
Have you seen OSS tools where the applications are brilliant but consigned to failure by bad data? I definitely have! I call it the data death spiral. It’s a well known fact in the industry that bad data can ruin an OSS. You know it. I know it. Everyone knows it. But how many companies […]
The diagram below has some parallels with OSS. The story however is a little long before it gets to the OSS part, so please bear with me. The diagram shows analysis the US Navy performed during WWII on where planes were being shot. The theory was that they should be reinforcing the areas that received […]
Telefónica and Ericsson sign AI-powered Network Operations agreement. Ericsson and Telefónica, one of the world’s largest communications service providers, have penned a new four-to-six-year managed services deal for AI-powered Network Operations in the UK, Colombia, Peru, Ecuador and Uruguay. Through its global Network Operations Centers (NOCs), Ericsson will provide services spanning day-to-day monitoring and service […]
Mobily deploys Ericsson full stack Telecom Cloud. Mobily Saudi Arabia has deployed Ericsson’s full stack telecom cloud solution, focusing on transforming its wireless network and providing a 5G Cloud Core. Mobily will gain a flexible, agile, and programmable network to improve customer experience and support the development of new services. Moezid bin Nasser Al Harbi, […]
Ericsson committed to extending OSSii agreement to include 5G. Ericsson, Huawei and Nokia have agreed to initiate discussions to extend an OSSii (Operation Support System Interoperability Initiative) Memorandum of Understanding (MoU) to cover 5G network technology. The aim is to enable and simplify interoperability between OSS systems, reducing overall OSS integration costs and enabling shorter […]
AED-SICAD acquires the Dynamic Design Group. AED-SICAD GmbH has recently acquired all shares of the Dynamic Design Group. Dynamic Design develops, sells, implements and maintains software solutions for the planning and management of telecommunications networks. With its ConnectMaster product family, the company complements the existing business of AED-SICAD, whose technology focuses on information systems and […]
