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Amdocs to Acquire Vubiquity to Further Expand into the Media & Entertainment Business. Amdocs announced it has entered into a definitive agreement to acquire Vubiquity, a leading provider of premium content services and technology solutions, subject to customary closing conditions. The two companies are excited about the acquisition with the increased capacity to now deliver […]
Globe Telecom partners with Openet for rapid digital service launch, monetisation and customer engagement. Openet announced that it has entered into a partnership with Globe Telecom to provide its Digital Business Platform to the Philippines- based operator. Globe has chosen Openet’s Digital Business Platform to provide monetization and customer engagement for all data services. Openet’s […]
This is the second in a series about the four styles of RPA (Robotic Process Automation) in OSS. The first of those styles is automating repeatable tasks by following an algorithmic approach to complete regular, mundane tasks. Running an OSS has many high value, challenging tasks for operators to perform. Unfortunately, they also have many […]
MATRIXX Software Announces $40 Million in Funding Led by Sutter Hill Ventures. MATRIXX Software (http://www.matrixx.com) announced a $40 million Series C funding led by Sutter Hill Ventures. Stefan Dyckerhoff, managing director at Sutter Hill, will join MATRIXX Software’s board of directors. Additional new investors include Spring Lake Equity Partners and strategic partner CK Hutchison, whose […]
You’re probably already aware of RPA (Robotic Process Automation) tools. You’ve possibly even used one (or more) to enhance your OSS experience. In some ways, they’re a really good addition to your OSS suite. In some ways, potentially not. That all comes down to the way you use them. There are four main ways that […]
“The majority of these new services [such as healthcare, content and media, autonomous vehicles, smart homes etc.] require partnerships and will be based on a platform business model where the customer is not aware of who is providing which part of the service and to be quite frankly honest, wont care. All as they will […]
I have this sense that the other OSS, open source software, holds the key to the next wave of OSS (Operational Support Systems) innovation. Why? Well, as yesterday’s post indicated (through Nic Brisbourne), “it’s hard to do big things in a small way.” I’d like to put a slight twist on that concept by saying, […]
“…it’s hard to do big things in a small way, so I suspect incumbents have more of an advantage than they do in most industries.” Nic Brisbourne. The quote above came from a piece about the rise of ConstructTech (ie building houses via means such as 3D printing). However, it is equally true of the […]
PLDT, Smart ink seven-year US$300M deal with Amdocs. Leading Philippine telco and digital services provider PLDT and its wireless subsidiary Smart Communications (“Smart”) announced that they have entered into agreements to establish a strategic relationship with Amdocs, under which this leading global provider of software and services to communications and media companies will upgrade and […]
OSS is an industry that’s undergoing constant, and massive change. But it still hasn’t been disrupted in the modern sense of that term. It’s still waiting to have its Uber/AirBnB-moment, where the old way becomes almost obsoleted by the introduction of a new way. OSS is not just waiting, but primed for disruption. It’s a […]
Let’s admit it; we’ve all worked on an OSS project that has gone into a period of extended stagnation because of a fear of the unknown. I call them “What if?” scenarios. They’re the scenarios where someone asks, “What if x happens?” and then the team gets side-tracked whilst finding an answer / resolution. The problem with […]
U Mobile renews Business Support System deal with Ericsson. Ericsson has further extended its partnership with U Mobile Sdn Bhd to transform the Malaysian telecommunications service provider’s Business Support System (BSS) into an industrialized, real-time converged environment. Originally signed in 2012, the partnership has been extended for another five years until 2022. In the ongoing […]
Netcracker’s Solution to Provide Tele Columbus Group With Comprehensive Billing and Charging Capabilities Across B2B and B2C. Netcracker Technology announced that Tele Columbus has selected Netcracker’s Revenue Management solution as the single billing and charging system for the entire Tele Columbus Group, which has grown substantially following its acquisition of Primacom and Pepcom. The scope […]
In a post last week, we quoted Jim Rohn who said, “You can have more – if you become more.” Jim was surely speaking about personal growth, but we equated it to OSS needing to become more too, especially by looking beyond the walls of operations. Your first thoughts may be, “Ohh, good idea, I’d […]
Root cause analysis (RCA) is one of the great challenges of OSS. As you know, it aims to identify the probable cause of an alarm-storm, where all alarms are actually related to a single fault. In the past, my go-to approach was to start with a circuit hierarchy-based algorithm. If you had an awareness of […]
Experts know a lot…. obviously. They have lots of answers… obviously. There are lots of OSS experts. Combined, they know A LOT!! Powerful indeed, but not sure if that’s what we need right now. I feel like we’re in a bit of an OSS innovation funk. The biggest improvements in OSS are coming from outside […]
“An organisation buys an OSS, not because it wants an Operational Support System, but because it wants Operational Support.” So if our customers are not investing in our OSS, what are they actually investing in? Easy! They’re investing in the ability to solve their own problems and opportunities in future. If we don’t actually understand […]
Nokia wins five-year managed services agreement to manage Optus’ network. Nokia and Optus have signed a five-year agreement under which Nokia will manage and maintain key components of Optus’ network infrastructure, operations and field maintenance. As part of the contract, Nokia and Optus will develop a Network Operations Centre (NOC), building on global best practices […]
The exposure effect (no, not the one circulating through Hollywood) has a few interesting implications for OSS. “The mere-exposure effect is a psychological phenomenon by which people tend to develop a preference for things merely because they are familiar with them.” Wikipedia In effect, it’s the repetition that drills familiarity, comfort, but also bias, into […]
Omni-channel is an interesting concept because it generates two distinctly different views. The customer will use whichever channel (eg digital, apps, contact-centre, IVR, etc) that they want to use. The service provider will try to push the customer onto whichever channel suits the service provider best. The customer will often want to use digital or […]
