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There’s a concept that’s building a buzz across all digital industries – you may’ve heard of it – it’s a little thing called DevOps. Someone (most probably a tester) decided to extend it and now you might even hear the #DevTestOps moniker being mentioned. In the ultimate of undeserved acknowledgements, I even get a reference […]
Speedcast Secures Contract Valued at Up to AU$184 Million with NBN Co Australia. Speedcast International Limited announced it has secured a 10-year contract with Australian government-owned infrastructure provider NBN Co to deliver enterprise-grade satellite services. Speedcast’s wholly-owned subsidiary and dedicated entity, Speedcast Managed Services, will partner with NBN Co to design, build and manage NBN […]
Have you ever worked on an OSS where a COTS (Commercial Off-The-Shelf) solution has been so heavily customised that implementing the product’s next version upgrade has become a massive challenge? The solution has become so entangled that if the product was upgraded, it would break the customisations and/or integrations that are dependent upon that product. […]
This is the sixth and final post in a series about the four styles of RPA (Robotic Process Automation) in OSS. Over the last few days, we’ve looked into the following styles of RPA used in OSS, their implementation approaches, pros / cons and the types of automation they’re best suited to: Automating repeatable tasks […]
This is the fifth in a series about the four styles of RPA (Robotic Process Automation) in OSS. The fourth of those styles is as part of a closed-loop system such as the one described here. Here’s a diagram from that link: This is the most valuable style of RPA because it represents a learning […]
This is the fourth in a series about the four styles of RPA (Robotic Process Automation) in OSS. The third style is Decision Support. I refer to this style as the parrot on the shoulder because the parrot (RPA) guides the operator through their daily activities. It isn’t true automation but it can provide one […]
This is the third in a series about the four styles of RPA (Robotic Process Automation) in OSS. The second of those styles is Streamlining processes / tasks by following an algorithmic approach to simplify processes for operators. These can be particularly helpful during swivel-chair processes where multiple disparate systems are partially integrated but each […]
Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society. Amdocs announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers. Leveraging the new Amdocs DigitalONE […]
Amdocs to Acquire Vubiquity to Further Expand into the Media & Entertainment Business. Amdocs announced it has entered into a definitive agreement to acquire Vubiquity, a leading provider of premium content services and technology solutions, subject to customary closing conditions. The two companies are excited about the acquisition with the increased capacity to now deliver […]
Globe Telecom partners with Openet for rapid digital service launch, monetisation and customer engagement. Openet announced that it has entered into a partnership with Globe Telecom to provide its Digital Business Platform to the Philippines- based operator. Globe has chosen Openet’s Digital Business Platform to provide monetization and customer engagement for all data services. Openet’s […]
This is the second in a series about the four styles of RPA (Robotic Process Automation) in OSS. The first of those styles is automating repeatable tasks by following an algorithmic approach to complete regular, mundane tasks. Running an OSS has many high value, challenging tasks for operators to perform. Unfortunately, they also have many […]
MATRIXX Software Announces $40 Million in Funding Led by Sutter Hill Ventures. MATRIXX Software (http://www.matrixx.com) announced a $40 million Series C funding led by Sutter Hill Ventures. Stefan Dyckerhoff, managing director at Sutter Hill, will join MATRIXX Software’s board of directors. Additional new investors include Spring Lake Equity Partners and strategic partner CK Hutchison, whose […]
You’re probably already aware of RPA (Robotic Process Automation) tools. You’ve possibly even used one (or more) to enhance your OSS experience. In some ways, they’re a really good addition to your OSS suite. In some ways, potentially not. That all comes down to the way you use them. There are four main ways that […]
“The majority of these new services [such as healthcare, content and media, autonomous vehicles, smart homes etc.] require partnerships and will be based on a platform business model where the customer is not aware of who is providing which part of the service and to be quite frankly honest, wont care. All as they will […]
I have this sense that the other OSS, open source software, holds the key to the next wave of OSS (Operational Support Systems) innovation. Why? Well, as yesterday’s post indicated (through Nic Brisbourne), “it’s hard to do big things in a small way.” I’d like to put a slight twist on that concept by saying, […]
“…it’s hard to do big things in a small way, so I suspect incumbents have more of an advantage than they do in most industries.” Nic Brisbourne. The quote above came from a piece about the rise of ConstructTech (ie building houses via means such as 3D printing). However, it is equally true of the […]
PLDT, Smart ink seven-year US$300M deal with Amdocs. Leading Philippine telco and digital services provider PLDT and its wireless subsidiary Smart Communications (“Smart”) announced that they have entered into agreements to establish a strategic relationship with Amdocs, under which this leading global provider of software and services to communications and media companies will upgrade and […]
OSS is an industry that’s undergoing constant, and massive change. But it still hasn’t been disrupted in the modern sense of that term. It’s still waiting to have its Uber/AirBnB-moment, where the old way becomes almost obsoleted by the introduction of a new way. OSS is not just waiting, but primed for disruption. It’s a […]
Let’s admit it; we’ve all worked on an OSS project that has gone into a period of extended stagnation because of a fear of the unknown. I call them “What if?” scenarios. They’re the scenarios where someone asks, “What if x happens?” and then the team gets side-tracked whilst finding an answer / resolution. The problem with […]
U Mobile renews Business Support System deal with Ericsson. Ericsson has further extended its partnership with U Mobile Sdn Bhd to transform the Malaysian telecommunications service provider’s Business Support System (BSS) into an industrialized, real-time converged environment. Originally signed in 2012, the partnership has been extended for another five years until 2022. In the ongoing […]
