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Midco Expands Billing Relationship With Netcracker to Leverage Advanced B2B Billing Capabilities. Netcracker Technology announced that Midcontinent Communications (Midco) has expanded and extended its billing relationship to enable more complex billing scenarios for its business customers. Midco will leverage Netcracker’s next-generation Revenue Management solution to enhance its ability to offer dynamic pricing options while reducing […]
OSS delivery teams can be quite tense environments to work within can’t they? Deadlines, urgency, being in the customer’s line of sight and did I mention deadlines? [As an aside, I’m not sure which type of deadline is more stressful, the ongoing drain of fortnightly releases under Agile, or the chaos of a big-bang release […]
RCN and Grande Communications Select Netcracker’s Revenue Management Solution to Optimize B2B and B2C Customer Experience. Netcracker Technology announced that digital TV, phone and internet service provider RCN has selected Netcracker’s Revenue Management solution to improve efficiencies at both RCN and Grande Communications. RCN and Grande will use Netcracker’s platform for standardizing all billing-related processes […]
The diagram above comes from research by AT Kearney and Delta Partners courtesy of an article by Mark Newman of TM Forum. It provides an interesting perspective on CSPs’ ability to “compete” with a broader, more digitally native group of service providers. The golden age for CSPs was when they transported data from point A […]
“The cloud model (ie hosted by a trusted partner) becomes attractive from the perspective of repeatability, from the efficiency of doing the same thing repeatedly at scale.” From, “I want a business outcome, not a deployment challenge.” OSS struggles when it comes to repeatability. Often within an organisation, but almost always when comparing between organisations. […]
As OSS exponents, I’m sure you’ll agree that there are many OSS tools / skills that we use and develop (to differing degrees) over the years. In fact, there are so many to choose from that we often have to make a conscious decision which ones to master and which ones to leave for others […]
Bechtle Selects Netcracker’s Digital Platform for New Cloud-Based Portal and Enterprise Applications. Netcracker Technology announced that Bechtle AG is leveraging Netcracker’s comprehensive BSS solutions to support its new cloud-based portal and marketplace, which will host a range of digital enterprise applications for its business customers across Europe. The use of Netcracker’s solutions allows Bechtle to […]
Omnichannel is intended to be a strategy that provides customers with a seamless, consistent experience across all of their contact channels – channels that include online/digital, IVR, contact centre, mobile app, retail store, B2B portal, etc. The challenge of delivering consistency across these platforms is that there is little cross-over between the organisations that deliver […]
Cloudera Enables Globe Telecom to Manage Mobile Data Growth and Boost Customer Experience with Machine Learning. Cloudera, Inc. announced that Globe Telecom has used the Cloudera platform to successfully enhance customer experience and deliver real-time targeted marketing campaigns and offers to its 60 million customers. Globe Telecom, a leading provider of telecommunication services in the […]
CSG Teams with Arrow Electronics to Monetize the Internet of Things. CSG Systems International announced a new agreement with Arrow Electronics to enable quick launch and monetization of solutions across the Internet of Things (IoT). The IoT includes a network of internet-connected objects such as smart home devices, wearables and vehicles that collect and exchange […]
“Flow, also known as the zone, is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity. In essence, flow is characterized by complete absorption in what one does, and a resulting loss in […]
“I often leverage use-case design and touch-point mapping through the stack to ensure that all of the use-cases can be turned into user-journeys, process journeys and data journeys. This process can pick up the high-level flows, but more importantly, the high-level gaps in your theoretical stack.” Yesterday’s blog discussed the use of use cases to […]
When it comes to designing a multi-vendor (sometimes also referred to as best-of-breed) OSS architecture stack, there is never a truer saying than, “the devil is in the detail.” Oftentimes, it’s just not feasible to design every interface / integration / data-flow traversing a theoretical OSS stack (eg pre-contract award, whilst building a business case, […]
Back in early 2014, PAOSS posted an article about the importance of closed loop designs in OSS, which included the picture below: It generated quite a bit of discussion at the time and led me to being introduced to two companies that were separately doing some interesting aspects of this theoretical closed loop system. [Interestingly, […]
Altice USA and amdocs enter into multi-year partnership to establish industry-leading Business and Operational Support Systems. Altice USA, one of the largest broadband communications and video service operators in the U.S. and the provider of Optimum and Suddenlink-branded internet, TV and phone services, and Amdocs announced that they have extended their partnership and entered into […]
Redknee Solutions Inc. Raises Cdn$96 Million. Redknee Solutions Inc. announced that it has closed its previously announced rights offering to holders of its subordinate voting shares (the “Rights Offering”). Under the Rights Offering, an aggregate of 108,519,936 subordinate voting shares were issued at a subscription price of Cdn$0.63 per share for gross proceeds to the […]
“Amazon established an architecture to leverage its assets for implementing a wide range of business models in a repeatable way for the retail industry. In most cases, Amazon is exposing product offerings it doesn’t actually own. It carries some inventory for third parties, but its main tasks now are vetting retail partners, ensuring product quality, […]
“We propose a new objective for network research: to build a fundamentally different sort of network that can assemble itself given high level instructions, reassemble itself as requirements change, automatically discover when something goes wrong, an automatically fix a detected problem or explain why it cannot do so. We further argue that to achieve this […]
Rostelecom Demonstrates On-Demand Transport Services With the First Multivendor Transport SDN PoC in Russia. Rostelecom PJSC announced that is has successfully completed the first proof of concept (PoC) compatibility test for transport software-defined networking (SDN) in Russia. Optical networking equipment from Huawei, NEC and Netcracker and Nokia was included in the PoC, as well as […]
“We can look and take lessons on how services evolved in the cloud space. Our customers have expressed how they want to take these services and want a business outcome, not a deployment challenge.” Shawn Hakl. Make no mistake, cloud OSS is still a deployment challenge (at this nascent stage at least), but in the […]
