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In the last couple of days, we’ve discussed frameworks that could allow CSPs to design disruptive business models around factors that our OSS / BSS can control. Not exactly riveting stuff for the tech-heads amongst the reader-base, but relevant for the amount of investment that gets directed into the tech projects that we all work […]
Redknee Unified Deployed at Smart as Customer Demand Quickly Grows in the Philippines. Redknee Solutions Inc. announced that Smart Communications (Smart) in the Philippines has awarded Redknee a services and support contract. Redknee Unified is an agile, flexible, and scalable converged billing, charging, and customer care platform that allows service providers to enhance their competitiveness […]
“The law of diminishing marginal utility is a theory in economics that says that with increased consumption, satisfaction decreases. ou are at a park on a winter’s day, and someone is selling hot dogs for $1 each. You eat one. It tastes good and satisfies you, so you have another one, and another etc. Eventually, […]
We’ve all heard the stories about the communications services industry being ripe for disruption. In fact many over-the-top (OTT) players, like Skype and WhatsApp have already proven this fact for basic communications services, let alone the value-add applications that leverage CSP connectivity. As much as the innovative technologies they’ve built, the OTT players have thrived via some […]
There’s the “complete” way of doing Agile with all of the “best practices” and then there’s the approach where you just take the “best parts,” the parts that suit your needs. There are some great aspects to using Agile on OSS projects including the break-up of effort (epics / stories), the systematic prioritisation of work […]
AscoTLC Selects Nuage Networks SDN and SD-WAN Technology to Offer Both Telco and Cloud Services. Nuage Networks, the Nokia venture focused on software-defined networking (SDN) solutions, announced its newest customer, Italian cloud services provider AscoTLC. AscoTLC is another example of a service provider offering automated cloud services for both SD-WAN and traditional datacenter SDN through […]
The diagram below shows the six phases in a customer life-cycle as defined by Forrester Research: It also represents a map of the omni-channel experience for customers and approximates hand-off points. As far as the customer is concerned, the experience should be a seamless continual loop regardless of whether they engage via retail outlet, online, contact […]
Hrvatski Telekom Selects Netcracker’s Billing Solution to Monetize Fixed-Mobile Converged Services. Netcracker Technology announced that Hrvatski Telekom (HT) in Croatia has selected the Netcracker Billing solution as one of the key platforms for its large-scale IT transformation. HT will use Netcracker’s solution and Consulting Services to commercialize and monetize its fixed-mobile convergence initiative. HT will […]
“Information overload is happening at all career levels. Companies restructure, and current staff absorb additional responsibilities, requiring new skills to be learned. Technology changes, and new systems, tools and processes need to be mastered. Markets change, and new strategies or client prospects or industry sectors need to be researched. To be successful in today’s times […]
When discussing yesterday’s post about increasing feedback loops in OSS, the technology gap on exponential technologies such as IoT, network virtualisation and machine learning reminded me of Geoffrey Moore’s “Crossing the Chasm” as shown in the graph below. In the context of the abovementioned technologies, the chasm isn’t represented by the adoption of a product (as per […]
“Amazon is making its Greengrass functional programming cloud-to-premises bridge available to all customers… This is an important signal to the market in the area of IoT, and also a potentially critical step in deciding whether edge (fog) computing or centralized cloud will drive cloud infrastructure evolution… The most compelling application for [Amazon] Lambda is event […]
“…don’t ask your customers what they like or don’t like about your product. Or what they’d change if they could. That’s all about you. If you want really insightful answers, ask them about themselves instead. You can find out a ton about you by asking them about them.” Jason Fried. We’ve previously discussed how the […]
Singapore has made some really innovative decisions over the years. Recent ones include tokenisation of the Singapore Dollar on cyber-currencies, investing heavily in international startups based in Singapore and the streamlining of identity management (which will undoubtedly help to get around one of the biggest blockers to self-on-boarding new customers onto comms networks, particularly mobile). […]
“It’s quite common, especially in enterprise technology, for something to propose a new way to solve an existing problem. It can’t be used to solve the problem in the old way, so ‘it doesn’t work’, and proposes a new way, and so ‘no-one will want that’. This is how generational shifts work – first you […]
Tigo and Ericsson launch Business Support System (BSS) as a service in Rwanda. Tigo Rwanda has partnered with Ericsson to completely overhaul its Business Support System (BSS) ecosystem. Tigo Rwanda is the first operator across the Millicom group that has transformed its BSS operations and gone live with Ericsson’s ‘as a Service’ model for its […]
“It is unquestionably true that many of the most important technology advances looked like toys at first – the web, mobile phones, PCs, aircraft, cars and even hot and cold running water at one stage looked like faddish toys for the rich or the young. Even video games, which literally are toys, are also largely […]
“Brainstorms inside the company are useful but not as efficient as stepping outside and checking out the world around you. A lot of companies talk about innovation strategy. I always laugh when I hear that. In this rapidly changing world you cannot talk about innovation strategy anymore. That implies some sort of planning or forecasting […]
When it comes to data stakeholders (people / processes / systems / interfaces / etc), I like to think of them in five categories: Creators – The primary data creation / collection source, which could be people or machines Ingestors – The stakeholders that take the source data and compile it into a repository such […]
Colt Selects NEC and Netcracker to Enhance its Network and Optimize for Virtualization. NEC Corporation and Netcracker Technology announced that Colt has selected them to enable and support its large-scale OSS transformation, which will support Colt in the deployment of the next generation of its infrastructure, including virtualization. Colt will leverage Netcracker’s future-proof, next-generation OSS […]
As we all know, an heirloom is an item that is passed from generation to generation. In the world of OSS, there are a lot of heirloom tools out in the wild. Their long-since-departed* sponsors / builders have ensured their legacy survives with the tools they have built. In the traditional context (eg jewelry, furniture, […]
