If you found this article useful or valuable, subscribe (in the top-right corner of this page) and share. Let's spread the word and inspire more people to become passionate about OSS. Ryan is Passionate About OSS and has dedicated the last two decades to sharing his passion for OSS with the world. He is a founder, author, blogger, Engineer, connector and inquisitive learner about OSS and managing networks. To find out a little about his back-story and why he's so Passionate About OSS, click on the About Page. To connect with Ryan and the PAOSS team, click on the Contact page.
Yesterday’s blog discussed the fact that many of the KPIs gathered and used by OSS / BSS could potentially conflict with other KPIs, even when used within a single organisation. It then posed a question: “Have you ever seen an organisation define a simplification metric as one of their highest-profile KPIs?” One of the biggest […]
Anyone involved with OSS will know that it is a DBA (Death By Acronym) experience. We have so many acronyms to deal with, some known globally, others only with relevance to a specific organization. One of the most common acronyms is the KPI (Key Performance Indicators). What’s scary is that the KPI is a catch-all […]
“McDonald’s hit a peak moment of productivity by getting to a mythical scale, with a limited menu and little in they way of customization. They could deliver a burger for a fraction of what it might take a diner to do it on demand. McDonald’s now challenges the idea that custom has to cost more, […]
I hold a somewhat philosophical view of where OSS (and IT in general) fits within its overall timeline. It’s all pretty nascent in the grand scheme of things. Whilst communitications technology is the common thread, I’ve worked in many industries including construction, mining, engineering, government, utilities, emergency services, healthcare, farming and more. Most of these […]
Have you noticed that TM Forum’s eTOM seems to be used in common vernacular when people talk about mapping and/or comparing products. eTOM and TAM are both quite closely linked (you’ll notice the similarities in colour-banding between the two). However, eTOM is more of a standardized mapping of workflows, whereas TAM is more of a mapping of […]
Yesterday’s blogged posited that the OSS sales process – of joining a customer and a vendor to form a sales contract – tends to have serious flaws. Whilst deals still get done (you can see enough of them by clicking on the “News” category here on PAOSS), I’ve yet to see a deal where both […]
A couple of facts about the OSS market that you’ve probably already noticed – It’s highly fragmented and the selling cycle tends to average 12-18 months. This means that cost of sales and cost of acquisition are a source of frustration for each side of the equation. Over the years, I’ve been privileged to have regularly […]
Analytics is a term that has caught fire in IT relatively recently. In many ways, our OSS have been doing “analytics” for years, albeit not necessarily with the same tools at their disposal. If we simplify the term down to the use case of “being able to ask questions of a massive data store” then […]
“So, I asked myself, why? Why aren’t businesses taking the opportunity to digitize and improve at the same time? The answer I suspect is because many digitizing programmes sit on a hot-bed of over-engineering. Oftentimes this means adopting”strategic” business platforms which require companies to adapt their processes to fit them rather than the other way […]
In recent times, I did some work at a tier-1 telco where an adjacent project was implementing a major changeover of an essential OSS / BSS platform. The old suite is acknowledged as having lots of legacy data, processes, etc. And when I say legacy, I mean stuff that hasn’t been used for years, just […]
As you’ve all noticed, “cost-out” is one of the biggest justification techniques used in the OSS industry. The theory is that if you can automate activities, then you can reduce head-count from the operations team, thus reducing costs. While I’m happy to help customers build business cases around this perspective, I have a slight divergence […]
Samsung to buy Harman for $8 Billion in bold autos gambit. Samsung Electronics Co. is spending $8 billion to buy its way into a burgeoning market for automotive technology alongside Apple Inc. and Google as the smartphone business wanes. The South Korean company is making its largest-ever overseas acquisition with an offer for Harman International […]
Thought you might find this link interesting For those interested in getting a complimentary copy of the “Gartner Network Performance Monitoring and Diagnostics” report from February 2016, you can find a sign-in page here.
Comptel Has Won New Customer for Digital Sales Channel FWD Comptel Corporation has won a new customer for its digital sales channel solution, FWD. Comptel’s first SaaS solution now makes it possible to purchase time-based data packages from major prepaid operator in APAC. The transaction value of the deal is based on the number of […]
I’ve recently been doing quite a bit of work (and hypothesizing) on journey mapping for customers of telco services. I had been conceptualising the journeys starting from channels such as a retail outlet (eg O2A – order to activate), from an online store (eg U2C – usage to cash), from an IVR (eg T2R – […]
You’ve all heard of the STEM acronym right – Science, Technology, Engineering, and Mathematics. They’re all pretty important contributors to the OSS story. The question however is whether there’s an “A” missing from STEM in the form of Art. Is it STEAM that should power OSS? Let me ask you a question – in your […]
Design Thinking appears to be “the great differentiator” for many consulting firms at the moment (the only problem is if everyone is using it as a differentiator, then is it really a differentiator?). Having said that, the principles of Design Thinking do highlight a couple of important steps that I’ve found to be lacking in […]
Here’s a slightly mind-blowing fact for you – A child born when iPhone was announced will be 10 years old in 2 months (a piece of trivia courtesy of Ben Evans). That’s nearly 10 years of digitally native workers coming into the telco workforce and 10 years of not-so-digitally native workers exiting it. We marvelled […]
When I last looked, Passionate about OSS had been seen from over 180 countries. Many of those countries have probably witnessed the pop-up shop phenomenon. I suspect many have not (yet). For those who aren’t familiar with the concept, it sees organisations taking up short-term residence to deliver customer experience, most often in retail environments […]
It Took Sheryl Sandberg exactly 2 sentences to give the best career advice you’ll hear today. I want you to ponder the following question for a moment, because it’s one of the most important questions you’ll ever answer… The question was posed to Sheryl Sandberg: “What’s the number one thing you look for in someone […]
