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Yesterday’s blog provided a contrast between a NOC and NASA’s Mission Control. It indicated that Mission Control is focussed on a single payload whilst NOCs are managing thousands / millions of services simultaneously. From a customer experience perspective, we need to build OSS / BSS suites that are able to track every journey from end-to-end […]
On face-value, you’d think that NASA’s Mission Control (MC) would have quite a lot in common with the typical service provider’s Network Operations Centre (NOC), apart from the fact that NASA probably IS largely run by rocket scientists. Both MC and NOCs exist to operate and coordinate a multitude of different, complex systems as well as providing event […]
There’s a myriad of important metrics used across the world of telco, ranging from technical to marketing, to financial to executive. As discussed yesterday, OSS / BSS has an influence on many of these key metrics. Not only that, but the volumes of data collected by most OSS / BSS give scope to slice and […]
I was doing some work on Key Performance Indicators (KPIs) within telco environments the other day and it made me realise that OSS can have a direct impact on every one of them. Here are a few responsibilities of OSS / BSS: TTM or MTTP – Time to Market or Mean Time to Product – […]
“When facing a reputation problem, most organizations simply rebrand. This is the safe route: stick with what you know but tell the public you are innovating, hoping they won’t notice you’re doing nothing of the sort. But Avaya CEO Kevin Kennedy saw the deeper problem behind Avaya’s NPS score and knew radical change was necessary… […]
“Warren Buffett has said that ‘leaving the question of price aside, the best business to own is one that over an extended period can employ large amounts of incremental capital at very high rates of return’ and ‘a truly great business must have an enduring “moat” that protects excellent returns on invested capital’. We think […]
“The proposed AT&T/Time Warner deal combines two powerhouses. AT&T is the nation’s largest pay TV provider, the second-largest wireless provider, and the third-largest home Internet provider. Time Warner owns a dizzying array of media properties, including HBO, CNN, Warner Brothers, DC Comics, TBS, TNT, the Cartoon Network and broadcast rights to many live sporting events. […]
Here’s a quick strategy idea for you to extrapolate upon. Whether you represent a service provider, OSS vendor, integrator, consultant, etc, what are you most afraid your competitors might do? Chances are that your answers will represent a quantum leap in some form. Does your answer to the question help to articulate what your ideal […]
“Some simple principles: – Software can change faster than hardware, which means that in changing markets, bet on software. – It’s tempting to treat the user interface as a piece of fashion, some bling, a sort of jewelry. It’s not. It’s the way your user controls the tool you build. Change it when it stops […]
Do you know what the word ossify means? If not, can you guess? No, it’s not another of my made-up words to describe OSS in an obscure way. For those of you who didn’t already know that it’s a real word and what it means, wait for it… it means to cease developing; to stagnate. […]
We’ve recently talked about the two service provider business model extremes – OTT / DSP (Over the Top or DSP) versus REIT / TaaU (Telco as a Utility) are affecting OSS. The fast-twitch OSS that services the OTT / DSP model is bringing about some fascinating changes in the way service providers procure “assets.” They’re […]
Yesterday’s blog discussed innovation at the speed of data being even faster than innovation at the speed of software. But not all aspects of OSS need to evolve at the sames speeds. In the Olympics, sprinters need fast-twitch muscles and training to hone for speed, whilst marathon runners need slow-twitch muscles and appropriate training for […]
Marc Andreessen famously wrote an essay entitled, “Why software is eating the world,” in the WSJ in 2011, which has proven to be an accurate insight. I thought he was also responsible for the term, “innovation at the speed of software,” but a search only reveals PAOSS and a few other references, so perhaps I’ve […]
Does this clip from Big Bang Theory remind you of any of your OSS colleagues? It does remind me of many colleagues and customers from over the years, but it also unfortunately reminds me of myself sometimes. I’ve been guilty of prescribing the aircraft-grade aluminium when the cheap Swedish media centre would’ve done the job. […]
“Once upon a time I used to think that entrepreneurs had to be smart enough to develop a niche strategy. A nice smart strategy which will keep them hidden from the big ugly and powerful incumbents and other startups. A strategy to extract sneaky revenue. I learned how wrong I was the hard way… Turns […]
Windstream Automates Provisioning of Wavelength Services Across Nationwide, Multi-Vendor Network Using Ciena Blue Planet. Windstream is deploying Ciena’s Blue Planet orchestration software to automate the delivery of managed wavelength services across the company’s multi-vendor optical network. By leveraging the open orchestration capabilities of Blue Planet, Windstream is able to utilize its optical network as a […]
Yesterday’s blog covered how exponential growth in ICT industries has been (and will continue to be) a challenge for all of us in OSS-land. We’ve already seen some fundamental changes in OSS in recent years to be able to cope with the massive growth in device counts, bandwidth demands, etc. We’ve seen hyper-scaled hardware/software platforms […]
We’ve all heard of Moore’s Law, which predicts the semiconductor industry’s ability to exponentially increase transistor density in an integrated circuit. “Moore’s prediction proved accurate for several decades, and has been used in the semiconductor industry to guide long-term planning and to set targets for research and development. Advancements in digital electronics are strongly linked to […]
“In the first quarter of 2016, more cars were registered for phone numbers in the US than were personal cell phones.” From an article named, “Five technologies for the next ten years” The article starts, “Over the next decade, mobile, the Internet of Things, machine learning, robotics, and blockchain technologies will change a great deal…” […]
One of the interesting parts of starting a new OSS project or new customer is figuring out their mode of operation. For example, some architects want high-level requirements to design their own solution against. Others want you to document the requirements so tightly that you’re effectively designing the solution for them (eg field mappings, data […]
