If you found this article useful or valuable, subscribe (in the top-right corner of this page) and share. Let's spread the word and inspire more people to become passionate about OSS. Ryan is Passionate About OSS and has dedicated the last two decades to sharing his passion for OSS with the world. He is a founder, author, blogger, Engineer, connector and inquisitive learner about OSS and managing networks. To find out a little about his back-story and why he's so Passionate About OSS, click on the About Page. To connect with Ryan and the PAOSS team, click on the Contact page.
Comptel Has Won New Customer for Digital Sales Channel FWD Comptel Corporation has won a new customer for its digital sales channel solution, FWD. Comptel’s first SaaS solution now makes it possible to purchase time-based data packages from major prepaid operator in APAC. The transaction value of the deal is based on the number of […]
I’ve recently been doing quite a bit of work (and hypothesizing) on journey mapping for customers of telco services. I had been conceptualising the journeys starting from channels such as a retail outlet (eg O2A – order to activate), from an online store (eg U2C – usage to cash), from an IVR (eg T2R – […]
You’ve all heard of the STEM acronym right – Science, Technology, Engineering, and Mathematics. They’re all pretty important contributors to the OSS story. The question however is whether there’s an “A” missing from STEM in the form of Art. Is it STEAM that should power OSS? Let me ask you a question – in your […]
Design Thinking appears to be “the great differentiator” for many consulting firms at the moment (the only problem is if everyone is using it as a differentiator, then is it really a differentiator?). Having said that, the principles of Design Thinking do highlight a couple of important steps that I’ve found to be lacking in […]
Here’s a slightly mind-blowing fact for you – A child born when iPhone was announced will be 10 years old in 2 months (a piece of trivia courtesy of Ben Evans). That’s nearly 10 years of digitally native workers coming into the telco workforce and 10 years of not-so-digitally native workers exiting it. We marvelled […]
When I last looked, Passionate about OSS had been seen from over 180 countries. Many of those countries have probably witnessed the pop-up shop phenomenon. I suspect many have not (yet). For those who aren’t familiar with the concept, it sees organisations taking up short-term residence to deliver customer experience, most often in retail environments […]
It Took Sheryl Sandberg exactly 2 sentences to give the best career advice you’ll hear today. I want you to ponder the following question for a moment, because it’s one of the most important questions you’ll ever answer… The question was posed to Sheryl Sandberg: “What’s the number one thing you look for in someone […]
Yesterday’s blog provided a contrast between a NOC and NASA’s Mission Control. It indicated that Mission Control is focussed on a single payload whilst NOCs are managing thousands / millions of services simultaneously. From a customer experience perspective, we need to build OSS / BSS suites that are able to track every journey from end-to-end […]
On face-value, you’d think that NASA’s Mission Control (MC) would have quite a lot in common with the typical service provider’s Network Operations Centre (NOC), apart from the fact that NASA probably IS largely run by rocket scientists. Both MC and NOCs exist to operate and coordinate a multitude of different, complex systems as well as providing event […]
There’s a myriad of important metrics used across the world of telco, ranging from technical to marketing, to financial to executive. As discussed yesterday, OSS / BSS has an influence on many of these key metrics. Not only that, but the volumes of data collected by most OSS / BSS give scope to slice and […]
I was doing some work on Key Performance Indicators (KPIs) within telco environments the other day and it made me realise that OSS can have a direct impact on every one of them. Here are a few responsibilities of OSS / BSS: TTM or MTTP – Time to Market or Mean Time to Product – […]
“When facing a reputation problem, most organizations simply rebrand. This is the safe route: stick with what you know but tell the public you are innovating, hoping they won’t notice you’re doing nothing of the sort. But Avaya CEO Kevin Kennedy saw the deeper problem behind Avaya’s NPS score and knew radical change was necessary… […]
“Warren Buffett has said that ‘leaving the question of price aside, the best business to own is one that over an extended period can employ large amounts of incremental capital at very high rates of return’ and ‘a truly great business must have an enduring “moat” that protects excellent returns on invested capital’. We think […]
“The proposed AT&T/Time Warner deal combines two powerhouses. AT&T is the nation’s largest pay TV provider, the second-largest wireless provider, and the third-largest home Internet provider. Time Warner owns a dizzying array of media properties, including HBO, CNN, Warner Brothers, DC Comics, TBS, TNT, the Cartoon Network and broadcast rights to many live sporting events. […]
Here’s a quick strategy idea for you to extrapolate upon. Whether you represent a service provider, OSS vendor, integrator, consultant, etc, what are you most afraid your competitors might do? Chances are that your answers will represent a quantum leap in some form. Does your answer to the question help to articulate what your ideal […]
“Some simple principles: – Software can change faster than hardware, which means that in changing markets, bet on software. – It’s tempting to treat the user interface as a piece of fashion, some bling, a sort of jewelry. It’s not. It’s the way your user controls the tool you build. Change it when it stops […]
Do you know what the word ossify means? If not, can you guess? No, it’s not another of my made-up words to describe OSS in an obscure way. For those of you who didn’t already know that it’s a real word and what it means, wait for it… it means to cease developing; to stagnate. […]
We’ve recently talked about the two service provider business model extremes – OTT / DSP (Over the Top or DSP) versus REIT / TaaU (Telco as a Utility) are affecting OSS. The fast-twitch OSS that services the OTT / DSP model is bringing about some fascinating changes in the way service providers procure “assets.” They’re […]
Yesterday’s blog discussed innovation at the speed of data being even faster than innovation at the speed of software. But not all aspects of OSS need to evolve at the sames speeds. In the Olympics, sprinters need fast-twitch muscles and training to hone for speed, whilst marathon runners need slow-twitch muscles and appropriate training for […]
Marc Andreessen famously wrote an essay entitled, “Why software is eating the world,” in the WSJ in 2011, which has proven to be an accurate insight. I thought he was also responsible for the term, “innovation at the speed of software,” but a search only reveals PAOSS and a few other references, so perhaps I’ve […]
