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“operators that seek to implement NFV without preparing their OSS to support it are unlikely to be successful in capturing the new revenue-generating and cost-saving opportunities. OSS should not be an afterthought; it will continue to be central to the operational efficiency and agility of the service provider.” James Crawshaw in “Next-Gen OSS for Hybrid […]
“Sometimes communicating to someone that you have faith in them and believe they can succeed is all they need to actually succeed.” Keith Cameron Smith. As you might have guessed, I spend a lot of time working in and analysing the OSS industry. I’ve also worked in many countries and organisations on OSS-related projects. This […]
“We’re woefully unprepared to deal with orders of magnitude. Ten times as many orders. One-tenth the number of hospital visits. Ten times the traffic. One-tenth the revenue. Ten times as fast. Because dramatic shifts rarely happen, we bracket everything on the increment, preparing for just a relatively small change here or there. We think we’re […]
Comptel Has Won a New Deal for Monetizer in Denmark. Comptel has won a new deal for the Monetizer policy and charging control product in Denmark. The deal is a continuation of a long customer relationship and it includes licenses and services. The value of the deal is approximately 1.3 million euros. With Monetizer, operators […]
Nokia to acquire Deepfield to power network and service automation with real-time, big data analytics. Nokia announced plans to acquire Deepfield, the US-based leader in real-time analytics for IP network performance management and security. The acquisition will extend Nokia’s leadership in real-time, analytics-driven network and service automation, providing customers including communications service providers, cable operators […]
NetLink Trust Selects Amdocs to Implement Next-Generation B/OSS to Enhance Fiber Broadband Customer Experience. Amdocs announced that NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has selected Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design and delivery processes and service assurance. […]
Sunrise Selects Amdocs to Further Digitalize Call Center Operations, Improving Customer Service. Amdocs announced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected to enhance its existing Amdocs customer management solution to further digitalize its call center operations. Following rollout, Sunrise will be able to […]
OSS’s reason for being is to deliver efficiency and insights (and monitoring). If we focus in on the insights component of that, where do we look for insights? In many cases, we hone in on particular insights because we’re looking for evidence on something specific, to either prove or disprove a concept. In a way, […]
“If I hear something where I want to put a gun in my mouth, it’s that boring, I smell money. You wanna open a restaurant? You wanna open a fashion brand? You wanna start a jewelry line? You wanna produce movies? You better have a steady income, because you’re not going to make a lot […]
The diagram below is a crass over-simplification of where the source of OSS pain (ie complexity) tends to originate from. If an organisation has complexity in the upper-most layer (ie products), then this is bound to flow downstream, amplifying along the way and culminating in increased complexity at support systems like OSS/BSS. If there are […]
Gartner’s latest report, “Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs” can be downloaded here courtesy of Ericsson.
One of the things that I’ve noticed when organisations are looking to select a new OSS is that there is a tendency to focus on the functionality. That’s one way and it can be a successful way of identifying the requirements that you need to benchmark against. I’ve also helped organisations with their vendor selection […]
“Now if at the start of the 20th century you had seen what the auto [industry] was going to do to this country, the impact it would have on the lives of then your children and grandchildren and so on. It just, it transformed the American landscape. But of those 2000 companies, three basically survive. And […]
Comptel Has Won New Customer for Digital Sales Channel FWD in Middle East. Comptel Corporation has won a new customer for its digital sales channel solution, FWD. Comptel’s first SaaS solution will make it possible to purchase time-based data packages from an international operator in the Middle East. The transaction value of the deal is […]
“Historically, the center of the Universe had been believed to be a number of locations. Many mythological cosmologies included an axis mundi, the central axis of a flat Earth that connects the Earth, heavens, and other realms together. In the 4th century BC Greece, the geocentric model was developed based on astronomical observation, proposing that […]
Synchronoss Technologies to Acquire Intralinks Holdings Accelerating Strategic Transformation. Synchronoss Technologies, Inc. (NASDAQ:SNCR) and Intralinks Holdings, Inc. (NYSE:IL) announced that they have entered into a definitive agreement for Synchronoss to acquire Intralinks for approximately $821 million in equity value. Under the terms of the agreement, Synchronoss will commence a cash tender offer to acquire all […]
In earlier blogs, we’ve referenced this great article on SingularityHub to show how the exponentiality of technological progress tends to surprise us as change initially creeps up on us, then overwhelms us in situations like this: But what if we changed the “exponential growth surprise factor” in the diagram above to “opportunity cost?” Further to […]
“Planning is useless but planning is invaluable. Predictions are useless but invaluable.” Scott Galloway. The world of OSS, if it’s even called that anymore, is in a rapid state of change. Business models, delivery models, network topologies, IT platforms, test methodologies and more are creating impacts that are changing our industries and that’s not even […]
Yesterday’s blog spoke of building an ultra-cut-down version of OSS products to get them in and working quickly. That blog leads into an interesting concept being used in the Agile world, Weighted Shortest Job First (WSJF) [Hat tip to Scott for bringing this to my attention]. “WSJF is a scheduling algorithm (or if you prefer, […]
The OSS market has two ends of a continuum – one end consisting of what I refer to as “the self-service customer” (ie highly repeatable) and the other being “the requirement of one customer,” (ie highly customised). Naturally there are contracts that fall on the continuum between these two extremes too. The self-service end of […]
