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Buckeye Broadband Selects CSG International to Launch New Services and Enhance Customer Experience. CSG Systems International announced that Buckeye Broadband will use CSG’s market-leading revenue and customer management solutions to power the next evolution of its services and overall customer experience. Buckeye Broadband is a full-service provider of cable, internet, and phone services for more […]
Comptel Has Received a Significant Order from a New Customer in the Middle East. Comptel has received a significant order from a new customer in the Middle East.The deal includes licenses and services for the convergent mediation software solution embedded with analytical capabilities for Operational Intelligence. The value of the deal is approximately 2.6 million […]
Comptel Has Received a Major Order from a European Wholesale Operator. Comptel has signed a new multi-year contract with a European wholesale operator. This is a new customer for Comptel. The contract value is 1.9M EUR, and it comprises FlowOne Fulfillment licenses and related services. “Capability to manage complex orders from multiple operators and the […]
Nokia Motive Service Management Platform deployed by KDDI in Japan to deliver superior customer care. Nokia announced that Japanese communications service provider KDDI has deployed the Nokia Motive Service Management Platform (SMP) to deliver superior customer care by streamlining and improving the resolution of issues for its millions of mobile subscribers. Nokia Motive SMP allows […]
Nokia, Vodafone and Telit collaborate to expand the IoT ecosystem using NB-IoT technology. Nokia, Vodafone and Telit, are collaborating to expand the Internet of Things ecosystem using Narrowband-IoT (NB-IoT) technology. Nokia has deployed a fully integrated NB-IoT system at Vodafone’s ‘Open Lab’ in Dusseldorf, Germany using its radio access network and elements from its Cloud […]
Yesterday’s blog spoke of the challenges faced by traditional service providers to simplify their product stacks when compared with their OTT counterparts. Unlike the OTT players, removal of product lines tends to be revenue dilutitive. The other challenge facing the traditionalists is the demographics they serve compared with the OTT players. The OTT players tend […]
In two recent posts, we’ve discussed the changing world order of OSS with NFV as a catalyst, and highlighted the challenges posed by maintaining legacy product offerings (the pyramid of OSS pain). These two paradigms (and others such as the touchpoint explosion) are dragging traditional service providers closer to a significant crossroad. Network virtualisation will […]
“operators that seek to implement NFV without preparing their OSS to support it are unlikely to be successful in capturing the new revenue-generating and cost-saving opportunities. OSS should not be an afterthought; it will continue to be central to the operational efficiency and agility of the service provider.” James Crawshaw in “Next-Gen OSS for Hybrid […]
“Sometimes communicating to someone that you have faith in them and believe they can succeed is all they need to actually succeed.” Keith Cameron Smith. As you might have guessed, I spend a lot of time working in and analysing the OSS industry. I’ve also worked in many countries and organisations on OSS-related projects. This […]
“We’re woefully unprepared to deal with orders of magnitude. Ten times as many orders. One-tenth the number of hospital visits. Ten times the traffic. One-tenth the revenue. Ten times as fast. Because dramatic shifts rarely happen, we bracket everything on the increment, preparing for just a relatively small change here or there. We think we’re […]
Comptel Has Won a New Deal for Monetizer in Denmark. Comptel has won a new deal for the Monetizer policy and charging control product in Denmark. The deal is a continuation of a long customer relationship and it includes licenses and services. The value of the deal is approximately 1.3 million euros. With Monetizer, operators […]
Nokia to acquire Deepfield to power network and service automation with real-time, big data analytics. Nokia announced plans to acquire Deepfield, the US-based leader in real-time analytics for IP network performance management and security. The acquisition will extend Nokia’s leadership in real-time, analytics-driven network and service automation, providing customers including communications service providers, cable operators […]
NetLink Trust Selects Amdocs to Implement Next-Generation B/OSS to Enhance Fiber Broadband Customer Experience. Amdocs announced that NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has selected Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design and delivery processes and service assurance. […]
Sunrise Selects Amdocs to Further Digitalize Call Center Operations, Improving Customer Service. Amdocs announced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected to enhance its existing Amdocs customer management solution to further digitalize its call center operations. Following rollout, Sunrise will be able to […]
OSS’s reason for being is to deliver efficiency and insights (and monitoring). If we focus in on the insights component of that, where do we look for insights? In many cases, we hone in on particular insights because we’re looking for evidence on something specific, to either prove or disprove a concept. In a way, […]
“If I hear something where I want to put a gun in my mouth, it’s that boring, I smell money. You wanna open a restaurant? You wanna open a fashion brand? You wanna start a jewelry line? You wanna produce movies? You better have a steady income, because you’re not going to make a lot […]
The diagram below is a crass over-simplification of where the source of OSS pain (ie complexity) tends to originate from. If an organisation has complexity in the upper-most layer (ie products), then this is bound to flow downstream, amplifying along the way and culminating in increased complexity at support systems like OSS/BSS. If there are […]
Gartner’s latest report, “Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs” can be downloaded here courtesy of Ericsson.
One of the things that I’ve noticed when organisations are looking to select a new OSS is that there is a tendency to focus on the functionality. That’s one way and it can be a successful way of identifying the requirements that you need to benchmark against. I’ve also helped organisations with their vendor selection […]
“Now if at the start of the 20th century you had seen what the auto [industry] was going to do to this country, the impact it would have on the lives of then your children and grandchildren and so on. It just, it transformed the American landscape. But of those 2000 companies, three basically survive. And […]
