Over the years, I’ve dealt with (and worked with) many vendors, as I’m sure you have too.
Some will bend over backwards to help their customers (or potential customers) out, finding workarounds to their own internal rules to help make something good happen.
Others will persuade their customers into signing a contract before bending their customers over backwards, finding internal rules to their own workarounds to make sure nothing good happens.
Which group do you think customers prefer dealing with? The answer’s obviously the first.
But having been the impartial advisor in vendor selection processes, the group the customer prefers dealing with doesn’t always equate with who they sign a contract with. That answer seems less obvious – to me at least (acknowledging though that there are many factors that go into an OSS purchasing decision).
We recently discussed how the “Ultimate Game,” a study in behavioural psychology, might help to explain why there tends to be less initial animosity between
The great thing about the holiday period is you often get the chance to step away from business as usual (BAU) activities. As customer projects
Last year, we published a series of articles about the chasm that exists between OSS/BSS buyers and sellers. “The chasm” is best exemplified by the
Whilst setting up for another new initiative this week I became aware that the PAOSS blog has just ticked past 1 million words. And that’s
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
