“Always give more in use value than what you take in cash value.”
Wallace D. Wattles.
What does this mean exactly? Well, in the context of an OSS, it basically means that the CSP gets more value from their OSS than what they’ve paid a supplier / integrator for it.
Given that OSS are big ticket items for most CSPs, it also means that the OSS must add some big ticket benefits, not just look good on the video wall in the CSP’s Network Operation Centre (NOC).
Over the years, I’ve known of some very high-cost OSS that definitely haven’t met Wallace Wattles’s rule or would have an ROI (Return on Investment) of decades based on Wattles’s metric.
So, how do you make sure that your OSS delivers more value than it costs?
Firstly, I’d look to use Pareto’s 80:20 rule to keep complexity to a minimum and focus your solution on the aspects that provide quantifiable benefits.
And secondly, you need to analyse the aspects of your business that will actually deliver strong, quantifiable benefits. Our “OSS Business Case Builder” white-paper provides suggestions on how to investigate and build an OSS business case that provides tangible benefits to the CSP.
More on the value-add in tomorrow’s blog.