“Here is a simple but powerful rule – always give people more than what they expect to get.”
Nelson Boswell.
In yesterday’s blog, we spoke of the imperative of providing a perception of having added more value to the CSP than the OSS has cost.
If you’re an integrator, when you finish off your OSS projects, what unexpected value-add can you easily throw in for free to give the customer an unexpected surprise at handover? For example, the OSS equivalent of a car mechanic throwing in a free car wash after servicing their customer’s car.
Here are but a few ideas for a free gift (for the organisation, not the individuals especially in case the CSP (or the governing jurisdiction) has anti-corruption laws in place):
What other ideas can you think of that might blow the CSP away?
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Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
