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There are 2600+ things on our mind. What’s on your mind?

Through Passionate About OSS, we've created well over 2,600 articles that share ideas, tips, techniques and stories about the OSS industry (ie sharing what's on our mind). However, recent articles about a shortage of end-user empathy in OSS / BSS / telco have highlighted that we also don't ask enough questions about what's on your mind and other readers like you. This is particularly true of…

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Uncovering Hidden Gems: How an Unexpected Technique Unlocked Surprising Insights

It's funny how you sometimes unlock powerful work techniques without intending to isn't it? So powerful that they become an important part of the way you work on future OSS/BSS projects. Or perhaps just an incisive tool that you pull out of your kit-bag in certain situations. A few years ago I was helping a client to develop a 5-year plan and associated product roadmap. We…

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Telcos have 3 enduring assets. They might not be what you think. They’re almost definitely undervalued

Have you pondered what the greatest assets are for telcos with their current business models? We recently looked at their Fundamental telco differentiators but what about assets / strengths? Some may cite factors such as network infrastructure, spectrum, intellectual property (IP) or employees (and I'll always include OSS/BSS in this list naturally). These might all be assets, but I don't necessarily equate these to enduring advantages…

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What changes would you implement to make the OSS/BSS industry more valuable?

How valuable is the OSS / BSS industry do you think? How would you measure it? How would the market measure it? Have you ever pondered these questions? By extension, have you also wondered how to make it more valuable? Or perhaps how to make certain players within it more valuable? If you have, would you apply a technical lens to making OSS companies more valuable?…

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Is innovationism, not capitalism, driving the decline in telco?

It's a completely silly question to ask you whether you've noticed that the world of OSS is changing rapidly isn't it? Of course you've already noticed that it has and is. Do you already have plans to learn new concepts to help you adapt to those changes in 2023? If so, are you thinking about learning more about technology? Maybe a new programming language? Maybe a…

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Fundamental telco differentiators… flipped on their heads

When you think about fundamental differentiators for telcos, what factors come to your mind? Perhaps it is one of the following (with a typical description of that differentiation factor provided): Coverage: Operators with extensive coverage (ie fixed-line footprint and/or mobile coverage) may have an advantage over those with limited coverage areas Network quality: Operators with faster, more reliable networks may be more attractive to customers Customer…

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OSS User Interfaces or User Interactions? GUIs or MUIs?

The cool part of this time of year, the holiday period, is that it prompts you to look backwards and look forwards. To be honest, writing articles here on the blog prompts me to do that throughout the year too, but there does tend to be a bit more downtime for reflection around the boundary of one year closing and another just starting afresh. ChatGPT's latest…

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The tree analogy – a tale of two eras of telco business models

With the holidays almost upon us in many parts of the world, I thought I'd share an analogy. Like many analogies, it's a bit oversimplified. It's also possibly a bit inflammatory in some circles. Hopefully though, it gives a different frame of reference for how the telco business model has changed over the years. More importantly, it gives a different point of reference for how telcos…

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A seismic shift is happening

A seismic shift is happening that will change the world of OSS/BSS so fundamentally in the next few years that it totally blows my mind. It will be the biggest in my 20+ year career in the telco industry. The following pic is from an IA Summit Keynote by Charles Lamanna, the Corporate VP of Business Apps & Platforms at Microsoft. He leads the development of…

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How virtualisation has changed the rules for network inventory

Back in the days when I first started working on OSS/BSS projects (the year 2000), I fell in love first with network inventory solutions. I loved being able to pick through all the data coming from various different inventory data sources (mostly element management systems, direct from devices and east-west systems such as service order management and address / number management tools) Those were the days…

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The anecdote where OSS, our new website, my new book and the cannabis industry overlaps

I can see it now. This post is going to get quite a bit off-topic before looping back around to there being an OSS moral-of-the-story. Before that, we’ll touch on a few slightly more tangential topics. Strap yourself in. The ride’s going to get a bit bumpy. As you saw in an earlier post, my next book, “Digital Transformation: Simplified” is in the final stages of…

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Automation at the 5G Network Edge

Thought I’d share some information about a 5G Edge Automation project I’ve been assisting with in recent months – in collaboration with luminaries such as EnterpriseWeb (project lead), KX, Intel, Keysight, Tech Mahindra, Red Hat and Fortinet. KX has just shared a blog article, which includes the following quote that helps to summarise why I’m really excited to be helping the team (in a small way). With…

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Have you figured out what questions to ask your big OSS/BSS data?

TM Forum holds an absolute treasure-trove of information about the OSS industry, contributed by many leading thinkers. With over 2,500 articles, some are widely known / discussed and others are hidden gems, it holds an amazing repository of knowledge about our industry. Today I landed on an article called, “GB979A Big Data Analytics Use Cases.” For someone as fascinated by OSS/BSS data as me, it certainly piqued…

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There’s no competition for OSS cookbooks making food out of soccer balls

Seth Godin recently wrote a brilliant article that describes the craziness of seeking a market with no competition. In entirety, his article goes like this: “There’s no competition for cookbooks on making food out of soccer balls and hockey pucks. There’s no competition for software that charges you to find out the temperature on Mars. There’s no competition for a service that counts how many pairs of shoes…

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The most addictive drug in OSS

I’ve spent the last 22-ish years working on OSS and even longer on telco projects. Most of that time has involved way more than the typical 40 hour work week (often more than double). But the amazing thing is that it’s (almost) never felt like it. Time has almost always seemed to fly by so quickly when I work on OSS projects.  I happily perform many…

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How to buy or sell an OSS/BSS (the company, not the product). Conducting Due Diligence

Co-authored with Logan Laux of Verdant Advisers. Have you ever wondered about the process of buying or selling an OSS or BSS company? Are you potentially even thinking of buying or selling an OSS/BSS / telco / tech company? It’s not an event that happens very often, but given the amount of fragmentation in the OSS/BSS industry, M&A (Mergers & Acquisitions) happen more often than you may…

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My new book is arriving soon!

I've just about finished writing my next book (way later than intended due to large client project load this year). This one includes 50+ techniques to simplify Digital Transformations (mostly through the lens of OSS transformations).I'd love to get your thoughts about the 2-3 things that I absolutely MUST cover in the book! Leave us your thoughts in the comments section below.

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The Football Analogy – How a kid with a ball shows telcos what to do next

Back when I was a little kid, not many of my classmates had footballs. The kid with the ball decided what game was played and who could play. They owned the key asset. The right to play. The other kids were drawn to the game because the asset was unique. These days, the balls are ubiquitous. Almost every kid has more than one. Our kids have…

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Exciting week for augmented ways of working in telco

Last week was kind of exciting (and a bit manic!). As well as working on a tech due-diligence (DD) and an important client OSS/BSS roadmap, I had the chance to witness some important steps in the progression on telco Augmented Reality (AR) use-cases. On the software side, we already have many exciting use-cases lining up where AR and OSS cross-enrich each other: Field worker assist -…

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Drawing parallels between Cloud Native, Cloud Enabled and Data Native, Data Enabled

Just sharing a playful analogy to end the week (and month). Like me, you've probably heard lots of conversations that contrast cloud-enabled applications with cloud-native. We've heard the arguments that an OSS or BSS application might be "on the cloud," but not really the gold-standard "cloud-native." We know there are lots of legacy OSS / BSS applications that are really just the same monolithic applications, perhaps…

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