Ever noticed how many OSS decisions are made by people who have never set foot on site? What if your single most powerful OSS upgrade this year is a day riding shotgun with field techs in a hi-viz vest? This article digs into the quiet damage that OSS experts with a total lack of field time does to our processes, tools and data. . Introducing the…
Read More »
Are you frustrated by the complexity of your OSS/BSS factory? With hundreds or even thousands of systems, all trying to juggle thousands of activities without dropping the ball is like organised chaos. But what if we're looking at it all wrong, both in the way we've always designed our legacy application architectures and how we're now planning to use AI in it? . So many jugglers…
Read More »
Are you worried that your OSS/BSS stack, or parts of it, might be in desperate need of an overhaul? Many OSS experts love being archaeologists, down on their knees, carefully brushing off the dust to unearth their OSS fossil and painstakingly preserving it. But modern network operations aren't archaeological digs. We can't just make educated guesses from bone fragments and the wise insights of our best historians.…
Read More »
The story of Berkshire Hathaway is a famous one. It started in textiles but Warren Buffett chose to drastically change strategy because the textiles industry was dying. You'd have to say his decision has proven to be correct. If it stayed in textiles, Buffett would almost certainly not be as famous as he is today. There are strong similarities between the textiles industry back then and…
Read More »
Most OSS/BSS roadmaps today overflow with novelty and buzz. You might even hear the words Agentic AI come up (not that I have anything against it but it can be a little over-hyped at times). But this series has taken a different path. We've looked at how to build a model that looks for enduring benefits that really move the needle today (and will continue to…
Read More »
Modern telco software roadmaps tend to be full of novel features. But what if none of that novelty is enduring? What if the silhouette of the Porsche 911 guides us on what should be included in our next OSS roadmap? The City Map From article 1 in this series, The Lindy Effect tells us that the longer something non-perishable has survived, the longer it is likely…
Read More »After a major outage, we conduct PIRs (Post Incident Reviews). If we find something, we usually add controls. But when you think about it, that’s a bit like bandages on an infected wound - more layers, more failure points and potentially even a wider blast radius. The durable fix is more clinical: identify and remove the dead tissue. Investigate deeper and find ways to retire brittle…
Read More »When you're planning your next-generation OSS/BSS roadmap, what's guiding your decisions? Are you looking for and/or researching features that have never been seen before? Are you finding new problems to solve? That's our (my) typical mindset isn't it? What if I instead pointed you to a little-known framework that looks deep into the past to help you to predict what's most likely to be important in…
Read More »According to Russ Hill, IBM had 27 top priorities in the 1990s, and only 3 of them aligned. Telcos today aren’t far off. The cost? Misaligned missions and fragmented customer outcomes. When Lou Gerstner took over IBM in 1993, he found a company with no shortage of smart people or strategies or good intentions. But what he also found was a team pulling in different directions…
Read More »You're in the business of OSS sales (we're all in the business of OSS sales if we want to work on an OSS project). Your OSS sales assets are full of facts, features and benefits. That fits perfectly for every buyer who thinks and says their procurement decisions are logical and calculated. Just one problem: psychology says buying decisions are anything but logical. Want to know…
Read More »This is a story about a scene from The Matrix. It starts like the telco industry. Fearful of change. Locked into systems they can’t seem to escape. But then there's a twist. Bang! The woman in the red dress doesn’t just walk past me. She hits me right between the eyes. This is the Matrix analogy I have to keep repeating to myself. Morpheus tells…
Read More »Telcos are drowning in data, but few treat it as a managed, strategic asset. Without governance, OSS initiatives falter under poor quality, fragmented and inconsistent information. Data quality decays over time. Without the right governance, poor data can send your systems and processes into a death spiral, no matter how good they are. Taking a continual improvement approach to your data will help to avoid the…
Read More »Telcos are built for resilience.But when a critical exchange burned to the ground in regional Australia, it exposed the industry's greatest weakness and its greatest strength are one and the same: the ability to adapt. What happened to Warrnambool Exchange in 2012 wasn’t just a fire. It was a story that shattered the commonly held illusion that big telecom is unable to change. While an entire…
Read More »The answer is a categorical no! Telco was once the place for moonshot thinkers and industry-shaping tech. Do you remember when telco was exciting? When engineers solved big problems and OSS was a creative playground? Unfortunately, telco today has a growing energy crisis. Not just in its tower sites and data centres, but an energy crisis among its people. I keep seeing the same thing. Teams…
Read More »If asked to think about telco's most valuable assets, most people think spectrum, networks and customers. But if we think a bit more laterally, telcos have other compounding growth engines that are never discussed, to the point of being invisible. In fact, the assets that have the potential to compound fastest probably don’t even appear on a balance sheet. The quote below was the seed idea…
Read More »When we're passionate about OSS and we discuss OSS/BSS transformation, the context is almost always centred around the technology. But if technology was the real barrier, most telcos would already be running the sleek digital operations of their dreams by now. As we found in the previous article about telco world views, the real drag on transformation isn’t technology at all. It’s misaligned perspectives and objectives…
Read More »In telcos, everyone’s working toward the same goal right? Well, we all know that's not exactly right. Speak to the CEO, the CFO, the CTO, the COO, the CMO, etc, and you could end up thinking they're talking about different companies (a bit like the story of the six blind men and an elephant). And here’s the twist: none of them are wrong. Last week Sebastian…
Read More »Network downtime can cost millions per hour, so service and network assurance have never been more critical. But here's the interesting thing - have you also noticed that many organisations still rely on reactive firefighting supplemented with a few rules-based automations, heavy use of CLIs, alarm lists and human-centric "tick and flick" incident management? When presenting at the annual global OSS architects conference for one of…
Read More »Many OSS UI (User Interface) design principles have barely changed in decades. These principles have served us well. But the iterative dialogue model presented by today's generative AI tools provides a totally new framework for OSS UI reimagination. Today we’ll explore 18 Agentic Experience (AX) principles that we've picked out of a letter shared by Greg Isenberg. We'll help you to evaluate which ones are relevant…
Read More »Everyone’s watching. You’re on the first tee at the golf course, adrenaline surging. The fairway stretches out in front of you, full of promise, but hesitation creeps in. Your grip tightens. Not because you don’t want to play, or because the drive itself terrifies you. It's because you’re unsure what might happen if you miss the fairway and end up deep in the rough. The embarrassment. The…
Read More »OSS tools have always been built by engineers for engineers. Engineers who love to show off their brilliant minds via layers of depth and complexity. But the new generation of users has no patience for this. Nor do their team-leaders. This article explores what we can learn from OSS/BSS user interfaces (UI) that are more analogous to children's books than thousand-page technical manuals. . Lesson 1:…
Read More »