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The pruning saw technique for OSS fall-out management

Many different user journeys flow through our OSS every day. These include external / customer journeys, internal / operator journeys and possibly even machines-to-machine or system journeys. Unfortunately, not all of these journeys are correctly completed through to resolution. The incomplete or unsatisfactory journeys could include inter-system fall-outs, customer complaints, service quality issues, and many more. If we categorise and graph these unsuccessful journeys, we will…

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07/03/2018 No Comments

How smart contracts might reduce risk and enhance trust on OSS projects

Last Friday, we spoke about all wanting to develop trusted OSS supplier / customer relationships but rarely finding them and a contrarian factor for why trust is so hard to achieve in OSS - complexity. Trust is the glue that allows OSS projects to happen. Not only that, it becomes a catch-22 with complexity. If OSS partners don't trust each other, requirements, contracts, etc get more…

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06/03/2018 No Comments

An OSS niche market opportunity?

"The survey found that 82 percent of service providers conduct less than half of customer transactions digitally, despite the fact that nearly 80 percent of respondents said they are moving forward with business-wide digital transformation programs of varying size and scale. This underscores a large perception gap in understanding, completing and benefiting from digitalization programs. The study revealed that more than one-third of service providers have…

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05/03/2018 No Comments

We all want to develop trusted OSS partnerships, so why does so much scepticism exist?

Every OSS supplier wants to achieve "trusted" status with their customers. Each supplier wants to be the source trusted to provide the best vision of the future for each customer. Similarly, each OSS customer wants a supplier they can trust and seek guidance from. I'm an independent consultant, so I have been lucky enough to represent many organisations on both sides of that equation. And in…

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02/03/2018 No Comments

Interaction points with fast/slow processes

Further to yesterday's post on fast / slow processes and factory platforms, a concept presented by Sylvain Denis of Orange in Melbourne last week, here's a diagram from Sylvain's presentation pack : The yellow blocks represent the fast (automated) processes. The orange blocks represent the slow processes. The next slide showed the human interaction points (blue boxes) into this API / factory stack.

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01/03/2018 No Comments

Globe Telecom signs multi-year deal with Amdocs

Globe Telecom Signs Multi-Year Intelligent Operations Deal with Amdocs for Continuous Enhancement of Services and Operations. Amdocs announced that it  has signed a multi-year services contract with Globe Telecom, one of the Philippines’ largest telecommunications providers, for continuous enhancement of Globe Telecom’s operations. According to the agreement, Amdocs Intelligent Operations will assist Globe in managing third-party systems and cloud management solutions. This includes modernizing and running…

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01/03/2018 No Comments

Nokia selected by Vodafone for Mission to the Moon project

Nokia is selected by Vodafone to be its technology partner for Mission to the Moon project. The Moon will get 4G coverage next year, 50 years after the first NASA astronauts walked on its surface. Vodafone plans to create the first 4G network on the Moon to support a mission by PTScientists in 2019 and has appointed Nokia as its technology partner. Berlin-based company, PTScientists is…

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01/03/2018 No Comments

Vodafone selects NEC/Netcracker for Domain Orchestration

Vodafone Will Leverage NEC/Netcracker's Hybrid Operations Management to Drive Groupwide Cloud Transformation. NEC Corporation and Netcracker Technology announced that Vodafone Group has selected NEC/Netcracker's Hybrid Operations Management (HOM) solution to support its transition into a telecommunications cloud provider. The virtualization initiative will incorporate the use of cloud-native, SDN and NFV technologies to evolve operational and business systems and processes. NEC/Netcracker's Hybrid Operations Management will support this…

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28/02/2018 No Comments

Aria Networks joins ETSI Network AI Initiative

AI (Artificial Intelligence) and networking pioneer Aria Networks has joined the ETSI group formed to lead the industry in mapping the future of AI and Networking. The ETSI Experiential Networked Intelligence (ENI) Industry Specification Group (ISG) was set up in February 2017, to define a new architecture for network management leveraging Artificial Intelligence and Machine Learning to improve automation. ETSI ENI already has the backing of…

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28/02/2018 No Comments

Fast / Slow OSS processes

Yesterday's post discussed using smart contracts and Network as a Service (NaaS) to give a network the properties that will allow it to self-heal. It mentioned a couple of key challenges, one being that there will always be physical activities such as cable cuts fixes, faulty equipment replacement, physical equipment expansion / contraction / lifecycle-management. In a TM Forum presentation last week, Sylvain Denis of Orange…

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28/02/2018 No Comments

Amdocs and Amazon Web Services announce strategic program

Amdocs and Amazon Web Services Announce Strategic Program. Amdocs announced a strategic collaboration agreement with Amazon Web Services (AWS) to accelerate Communications Service Providers’ (CSPs) transition to the cloud to drive rapid innovation and operational efficiencies. A recent, comprehensive industry survey completed by Analysys Mason found that by 2022 more than 90 percent of CSP systems will run on the cloud, with more than 60 percent…

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28/02/2018 No Comments

The challenges in transforming network assurance to network healing

A couple of interesting concepts have the ability to fundamentally change the way networks and services are maintained. If they can be harnessed, we could replace the term "network assurance" with "network healing." The first concept is SON, which has been formulated specifically with mobile radio networks in mind, but has the potential to extend into all network types. "A Self-Organizing Network (SON) is an automation…

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27/02/2018 No Comments

Potential OSS failures aren’t always technical

I recently attended an event where a brainstorming question was posed about how a particular next-gen OSS concept might fail. Interesting exercise! There were a lot of super-clever technical people in the room. The brainstorming of ideas was a fascinating one. We dived deeply into the experiences of many of the technical people in the room and all the potential technical reasons for failure. But I…

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26/02/2018 No Comments

NEC and Netcracker advance commercial NaaS deployment at TELUS

Netcracker-Enabled Network Transformation Powers TELUS to Deliver Personalized, Software-Defined Networking Services Faster. NEC Corporation and Netcracker Technology announced that NEC/Netcracker's Network-as-a-Service (NaaS) Business and Operational Support solution has gone into production at TELUS, a Canadian telecommunications company. TELUS NaaS enables businesses to virtually build, manage and cloud-optimize their networks quickly, easily and cost-effectively through a flexible self-serve platform. New secure networking services, such as SD-WAN, can…

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24/02/2018 No Comments

Etisalat chooses Nokia’s Nuage Networks SD-WAN

Etisalat chooses Nokia's Nuage Networks SD-WAN solution as part of its 'Sahaab Program' to cloudify network services. Nokia announced that Etisalat has chosen the Nuage Networks Virtualized Network Services (VNS) SD-WAN solution as a key element in its cloud transformation program. Nuage Networks VNS enables Etisalat to provide automated, dynamic, programmable and more efficient services to its enterprise customers. It will enable self-service ordering and configuration…

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24/02/2018 No Comments

Compiling “The Zen of OSS” perhaps?

A recent presentation just reminded me of "The Zen of Python." It's a collection of 20 (19?) software principles, particularly as they relate to the Python programming language. Since OSS is software-defined, (almost) all of the principles (not sure about the "Dutch" one) relate to OSS in a programming sense, but perhaps in a broader sense as well. I'd like to share two pairings: Errors should…

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23/02/2018 No Comments

This one OSS factor can give a sustainable advantage

The business case justifications of OSS tend to fall into four categories: Revenue increase - the operationalisation and monetisation of an operator's assets Cost reduction - improving the operational efficiency of the operator Insight generation - by leveraging the valuable data that an OSS collects Brand value - this is a catch-all for many different ways an OSS can contribute to (or detract from) an operator's…

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22/02/2018 No Comments

Dan Pink’s 6 critical OSS senses

I recently wrote an article that spoke about the obsolescence of jobs in OSS, particularly as a result of Artificial Intelligence. But an article by someone much more knowledgeable about AI than me, Rodney Brooks, had this to say, "We are surrounded by hysteria about the future of artificial intelligence and robotics — hysteria about how powerful they will become, how quickly, and what they will…

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21/02/2018 No Comments

Finding the most important problems to solve

The problem with OSS is that there are too many problems. We don't have to look too hard to find a problem that needs solving. An inter-related issue is that we're (almost always) constrained by resources and aren't able to solve every problem we find. I have a theory - As much as you are skilled at solving OSS problems, it's actually your skill at deciding…

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20/02/2018 No Comments

NTT Com India-Netmagic partners with Nuage Networks

NTT Com India-Netmagic partners with Nuage Networks to provide Managed SD-WAN Service. NTT Com India-Netmagic announced that the company has partnered with Nuage Networks, the Nokia venture focused on Software Defined Networks (SDN), to enhance its Network as a Service (NaaS) portfolio based on its innovative Software-Defined Wide Area Network (SD-WAN) solution. This enables enterprises to automatically route and optimise network traffic and gain visibility of…

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20/02/2018 No Comments

OSS and Network of the Future architectures workshop in Melbourne this week

OSS and Network of the Future architectures workshop in Melbourne this week. Click on the link above to register online. TM Forum's description of the event is as follows: As part of the TM Forum Open Digital Architecture program, we are starting work on a standardized definition of Operational Domain Managers (ODM) capabilities. Telstra will be hosting an open TM Forum Local workshop on ODM to…

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19/02/2018 No Comments