Frenemies

“The idea of frenemies – or co-competition – isn’t new to the IT industry as we are in this period that we’ve called the tectonic shifts that are underway. All of us need to be somewhat careful about who’s our friends and who’s our enemies as we go through that period and be as nice […]

ITSM, DCIM and OSS

“I like your comparison between DCIM (Data Centre Infrastructure Management) and OSS. Do you see ITSM tools as a 3rd market or do you combine this with DCIM? I believe that traditional OSS will get challenged by ITSM as the telco service portfolio at least for enterprise customers will be more and more dominated by […]

Value chain

“A value fabric is a mesh of interwoven, cooperating organizations and individuals collectively called parties. The value fabric shows the interaction among collaborating parties.” Back in the first week of August 2014, we covered a series of blogs that discussed how OSS can provide supply chain differentiation and competitive advantages. Following this series, Evan Linwood […]

The CAPEX dichotomy

“I am into selling ones and zeros and transporting them better than anybody else.” Randall L. Stephenson (CEO of AT&T) The table below (as researched on 17 July 2015) is a tale of two ages in the world of communications. The first set of five are carriers, organisations born in the industrial age that are asset-heavy and rely […]

Revenue from apps

“As you can see from the chart only 3% of mobile app developers are making more than $100k per month/$1.2m per year. Assuming the same power law applies as monthly revenues scale further it’s a fair guess that only 3% of that 3%, i.e. 0.1%, are making $1m+ per month or $12m+ per year. That’s […]

Internet of Things is exploding

“The internet already connects everyone and it’s about to connect everything. The ubiquity of always-on connectivity, the declining price and increasing versatility of sensors, and the benefits of remote information and control is prompting a new generation of devices ranging from doorknobs to thermostats to refridgerators to lightbulbs. From the largest technology and manufacturing companies to […]

International mergers

“The world’s telecommunications market with its national fiefdoms, loose market deregulation, over-bearing government regulation and occasional fierce competition lends itself to M&A as a means of growing, and sometimes sustaining revenues, by accessing new markets. Whilst telcos still have cash they are better positioned to buy in foreign markets as their own markets may see […]

Branding your Lexus OSS

“It’s one thing to be a ahead of your time. It’s another to change the future.” Lexus. Do telcos need differentiated prestige brands, in much the same way as Lexus is to Toyota? Do they need to differentiate their bit and byte businesses from solution integration and again from apps/content, etc? Telcos tend to be […]

Land and expand!

“A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.” Harvey Mackay. Over the years, I’ve noticed an approach that is used by some OSS solution integrators / vendors but interestingly, not by others. It’s what’s known as “land and expand.” It’s when […]

OSS Skunk-works

“Executive consultant at specialist software development consultancy ThoughtWorks Leslie Barry says the skunk works division becomes a safe place for experimentation. “You do that to attract a different culture that wants to try new things, get stuff done and get it out there faster,” Barry says. “It is about attracting smart, engaged people and giving […]

OSS Supply chain – Shift No. 6

“Shift No. 6: From Mass-Market Supply to Tailored Offerings. OLD QUESTION: How should we organise our company’s operations to serve the mass market efficiently while offering customised products? NEW QUESTION: How should we organise the supply chain to serve each customer or segment uniquely and provide a tailored customer experience?” Laura Ross Kopczak and M. […]

OSS Supply chain – Shift No. 5

“Shift No. 5: From Cost Reduction to Breakthrough Business Models. OLD QUESTION: How can we reduce our company’s production and distribution costs? NEW QUESTION: What new supply-chain and marketing approach would lead to a breakthrough in customer value?” Laura Ross Kopczak and M. Eric Johnson in the “MIT Sloan Management Review.” The old and new […]

OSS Supply chain – Shift No. 4

“Shift No. 4: From Single-Company Product Design to Collaborative, Concurrent Product, Process and Supply-Chain Design. OLD QUESTION: How should or company design products to minimise product cost (our cost of materials, production and distribution)? NEW QUESTION: How should collaborators design the product, process and supply chain to minimise costs?” Laura Ross Kopczak and M. Eric […]

OSS Supply chain – Shift No. 3

“Shift No. 3: From Supply Focus to Demand Focus. OLD QUESTION: How can we improve the way we supply product in order to match supply and demand better, give the demand pattern? NEW QUESTION: How can we get earlier demand information or affect the demand pattern to match supply and demand?” Laura Ross Kopczak and […]

OSS Supply chain – Shift No. 2

“Shift No. 2: From Physical Efficiency to Market Mediation. OLD QUESTION: How do we minimise the costs our company incurs in production and distribution of our products? NEW QUESTION: How do we minimise the costs of matching supply with demand while continuing to reduce the costs of production and distribution?” Laura Ross Kopczak and M. […]

OSS Supply chain – Shift No. 1

“Shift No. 1: From Cross-Functional Integration to Cross-Enterprise too. OLD QUESTION: How do we get the various functional areas of our company to work together to supply product to our immediate customers? NEW QUESTION: How do we coordinate activities across companies as well as across internal functions to supply product to the market?” Laura Ross […]

OSS Supply-chain Management

“Supplying product to meet demand goes well beyond the question – Did we ship what the customer wanted today? It includes more strategic questions such as – How well do we work with our partners? Are we first to market with our new products? Do we embrace product variety or do we limit it because […]

What can your CFO do with an OSS?

“The CFO and his or her finance staff must be attuned to the drivers of the business, and must be able to work closely with operations management as well as with executive management to chart the financial and strategic impacts of prospective growth strategies.” CFO Research Services. As we often discuss, an OSS is no […]

Siphoning Value

“Is your company focused on creating value — or on siphoning it off from others? Capturing value from other stakeholders by manipulating the competitive market process to the company’s advantage exposes a company to reputational or legal risks. It also can undermine corporate values. Value extraction is typically easier than developing a competitive advantage through […]

Backtracking

“Social TV app Zeebox (recently rebranded as Beamly) thought it was doing the right thing by moving from a tabbed interface to a navigation drawer, but the results were catastrophic — customer engagement dropped by half! Zeebox scrambled to issue an update that restored the tabbed UI. A second attempt proved equally disastrous. What started […]