OSS Transformation is all about managing change – organisationally, functionally and operationally during in-flight projects. This is the most commonly overlooked factor when planning OSS projects
Like microservices before it, AI and agentic solutions are increasingly seen as the panacea of digital transformation. In telco circles, AI is often framed as the fastest path to escape. A way to finally move beyond the clunky, legacy worlds of OSS/BSS. Piecemeal AI projects promise quick wins, modern capabilities, and a stepping stone towards […]
We speak with buyers and sellers every week, and one word keeps repeating. Trust. It keeps appearing in buyer conversations and seller conversations alike. It’s more than a word though. It’s costing the telco industry millions. When trust is missing, 18-24 month buying cycles become the default. This is the Buyer – Seller Chasm that […]
The promise is simple: let AI handle the easy work, and humans focus on the hard work, the challenging work, the fun work. But the hard work is hard because it depends on intuition and experience that comes from years of guidance doing the easy work (the apprenticeship). So if AI handles all of the […]
We’re already seeing it. AI is slowly infiltrating telecom, one little project at a time… monitoring, automating, optimising. In AI, we have one of the most disruptive opportunities of our lifetime, but the results of telco AI projects to date still feel eerily familiar. Are most telcos using tomorrow’s tools with yesterday’s thinking? Maybe the […]
We know telco customers want faster speeds.But is it possible that we’re focussed on the wrong type of speed?Here’s a hint: the real drag isn’t line-speed. . “Finally”: The Message that Triggered an Article Late last week a friend pinged me with a SpeedTest screenshot and a single word: “finally.” I was confused. At first […]
Are you frustrated by the complexity of your OSS/BSS factory? With hundreds or even thousands of systems, all trying to juggle thousands of activities without dropping the ball is like organised chaos. But what if we’re looking at it all wrong, both in the way we’ve always designed our legacy application architectures and how we’re […]
Are you worried that your OSS/BSS stack, or parts of it, might be in desperate need of an overhaul? Many OSS experts love being archaeologists, down on their knees, carefully brushing off the dust to unearth their OSS fossil and painstakingly preserving it. But modern network operations aren’t archaeological digs. We can’t just make educated guesses […]
The story of Berkshire Hathaway is a famous one. It started in textiles but Warren Buffett chose to drastically change strategy because the textiles industry was dying. You’d have to say his decision has proven to be correct. If it stayed in textiles, Buffett would almost certainly not be as famous as he is today. […]
Most OSS/BSS roadmaps today overflow with novelty and buzz. You might even hear the words Agentic AI come up (not that I have anything against it but it can be a little over-hyped at times). But this series has taken a different path. We’ve looked at how to build a model that looks for enduring […]
Modern telco software roadmaps tend to be full of novel features. But what if none of that novelty is enduring? What if the silhouette of the Porsche 911 guides us on what should be included in our next OSS roadmap? The City Map From article 1 in this series, The Lindy Effect tells us that […]
After a major outage, we conduct PIRs (Post Incident Reviews). If we find something, we usually add controls. But when you think about it, that’s a bit like bandages on an infected wound – more layers, more failure points and potentially even a wider blast radius. The durable fix is more clinical: identify and remove […]
When you’re planning your next-generation OSS/BSS roadmap, what’s guiding your decisions? Are you looking for and/or researching features that have never been seen before? Are you finding new problems to solve? That’s our (my) typical mindset isn’t it? What if I instead pointed you to a little-known framework that looks deep into the past to […]
You’re in the business of OSS sales (we’re all in the business of OSS sales if we want to work on an OSS project). Your OSS sales assets are full of facts, features and benefits. That fits perfectly for every buyer who thinks and says their procurement decisions are logical and calculated. Just one problem: […]
This is a story about a scene from The Matrix. It starts like the telco industry. Fearful of change. Locked into systems they can’t seem to escape. But then there’s a twist. Bang! The woman in the red dress doesn’t just walk past me. She hits me right between the eyes. This is the […]
Telcos are built for resilience.But when a critical exchange burned to the ground in regional Australia, it exposed the industry’s greatest weakness and its greatest strength are one and the same: the ability to adapt. What happened to Warrnambool Exchange in 2012 wasn’t just a fire. It was a story that shattered the commonly held […]
When we’re passionate about OSS and we discuss OSS/BSS transformation, the context is almost always centred around the technology. But if technology was the real barrier, most telcos would already be running the sleek digital operations of their dreams by now. As we found in the previous article about telco world views, the real drag […]
In telcos, everyone’s working toward the same goal right? Well, we all know that’s not exactly right. Speak to the CEO, the CFO, the CTO, the COO, the CMO, etc, and you could end up thinking they’re talking about different companies (a bit like the story of the six blind men and an elephant). And […]
Network downtime can cost millions per hour, so service and network assurance have never been more critical. But here’s the interesting thing – have you also noticed that many organisations still rely on reactive firefighting supplemented with a few rules-based automations, heavy use of CLIs, alarm lists and human-centric “tick and flick” incident management? When […]
Many OSS UI (User Interface) design principles have barely changed in decades. These principles have served us well. But the iterative dialogue model presented by today’s generative AI tools provides a totally new framework for OSS UI reimagination. Today we’ll explore 18 Agentic Experience (AX) principles that we’ve picked out of a letter shared by […]
Everyone’s watching. You’re on the first tee at the golf course, adrenaline surging. The fairway stretches out in front of you, full of promise, but hesitation creeps in. Your grip tightens. Not because you don’t want to play, or because the drive itself terrifies you. It’s because you’re unsure what might happen if you miss the […]
