OSS are all about helping the customer in some way
When we’re passionate about OSS and we discuss OSS/BSS transformation, the context is almost always centred around the technology. But if technology was the real barrier, most telcos would already be running the sleek digital operations of their dreams by now. As we found in the previous article about telco world views, the real drag […]
In telcos, everyone’s working toward the same goal right? Well, we all know that’s not exactly right. Speak to the CEO, the CFO, the CTO, the COO, the CMO, etc, and you could end up thinking they’re talking about different companies (a bit like the story of the six blind men and an elephant). And […]
Network downtime can cost millions per hour, so service and network assurance have never been more critical. But here’s the interesting thing – have you also noticed that many organisations still rely on reactive firefighting supplemented with a few rules-based automations, heavy use of CLIs, alarm lists and human-centric “tick and flick” incident management? When […]
Many OSS UI (User Interface) design principles have barely changed in decades. These principles have served us well. But the iterative dialogue model presented by today’s generative AI tools provides a totally new framework for OSS UI reimagination. Today we’ll explore 18 Agentic Experience (AX) principles that we’ve picked out of a letter shared by […]
Everyone’s watching. You’re on the first tee at the golf course, adrenaline surging. The fairway stretches out in front of you, full of promise, but hesitation creeps in. Your grip tightens. Not because you don’t want to play, or because the drive itself terrifies you. It’s because you’re unsure what might happen if you miss the […]
OSS tools have always been built by engineers for engineers. Engineers who love to show off their brilliant minds via layers of depth and complexity. But the new generation of users has no patience for this. Nor do their team-leaders. This article explores what we can learn from OSS/BSS user interfaces (UI) that are more […]
The Iceberg of Ignorance, (shown in the diagram below) is a widely revered model of imperfect communication between the coalface and the boardroom in large organisations. However, in telecommunications, it bears a striking resemblance to our own OSS/BSS information collection frameworks, revealing a design flaw that impacts situational awareness. And the only way to melt […]
Most carriers still rely on traditional RFP processes to select OSS/BSS vendors. These methods are seen as rigorous and comprehensive. However, they are slow, inflexible and often fail to surface the best-fit vendor. Despite consuming vast time and effort, statistically, they are only ~30% likely to find the best-fit vendor for your needs. We’ve continually […]
Telcos have tolerated lengthy OSS/BSS rollouts as a necessary evil for years, but what if those same systems are the chains holding the telco world back. Which is the chicken and which is the egg? Is it OSS/BSS and/or the market that needs a radical reboot? Which must be rebooted first? OSS and BSS are […]
Many OSS veterans, the people who built the OSS of today, are no longer being offered full-time roles. Clients often assume they have become obsolete or are simply too expensive. However, these same experts are still solving the toughest OSS problems, drawing on decades of hard-earned experience. They are just not doing it from inside […]
This article provides a summary of our Buyer-Seller Chasm series of articles, where we start with the guiding principle that: The buyers (carriers) desperately need better tools to transform their operations. The sellers (vendors) already have better tools, which they desperately want to sell. The problem worth solving lies in the extraordinary amount of time, […]
Everyone’s chasing a better OSS, which for most means planning the next OSS platform migration. Yet we rarely ask the key questions that guarantees long-term success: “When was the last time someone in your team really challenged the way things are done?” “Does everyone on your team feel empowered / safe to pose radical new […]
Tower sites / assets have long been seen as fixed infrastructure. Passive, static, silent. But a new wave of tools and novel go-to-market (GTM) models are rewriting the rulebook. The smartest TowerCos no longer manage their tower assets from CAD drawings, spreadsheets and manpower alone. They’re turning each site into an edge utility hub. Dynamic, […]
Earlier this week, I sat down with the intention of writing another blog article, this time about the burning platform that is faced by many within the telco industry. But as I was writing it, it morphed a few times and eventually turned into an automated self-assessment report of all things (you can complete the […]
Most OSS programs stall before they even start, waiting on the longest pole in the tent – production infrastructure – to become available for the first OSS software builds. This invariably involves waiting on solution designs, procurement, approvals, integrations and more. But what if there were a faster way? There’s one step that we use […]
Making your OSS easy to use isn’t about adding more “easyness” – it’s about subtracting what sucks. “To make your stuff “easier to use” you don’t make it “easier.” You look at all the things that make it hard, then remove them one by one. Easy isn’t something you add. It’s what’s left over after […]
Telco appears to be an increasingly tough industry. Demand for connectivity continues to soar, yet profitability and differentiation are becoming ever more difficult to achieve. The traditional telco playbook – built on infrastructure, scale, and one-size-fits-all services – is collapsing under the weight of commoditisation and digital disruption. Telco services have never been more essential, […]
I know a guy. One of my great friends actually. We’ve known each other since kindergarten – back when we were five years old. He loves listening to the radio and watching old videos. He yearns for the old days – the simpler days, the easier days, the less tech-advanced days. I’ve been finding myself […]
After working with countless OSS product teams over the years, we’ve noticed one universal truth: they’re all overloaded by huge backlogs of feature requests. But when we saw this image of SpaceX’s Raptor engine evolution, it highlighted a vital lesson – one that has the potential to help guide how OSS development teams prioritise their […]
Yesterday marked a an exciting milestone for the PAOSS business. We made our very first commission payment to an affiliate whose introduction led to a payment arriving in our account (for providing our services). This occasion is far more than a mere financial transaction; it symbolises a significant step in our journey to strengthen our […]
