OSS are all about helping the customer in some way
“[Guy] Kawasaki concluded by saying that skeptics aren’t the best innovators. Optimists are. In order ignite a paradigm change, you have to be able to see something valuable, unique and something that doesn’t yet exist and make it happen. Comptel believes Kawaski’s innovative mindset is also important in the context of the telecommunications industry. Now, […]
“Smart people are a dime a dozen. What matters is the ability to think different… to think out of the box.” Walter Isaacson. I love the “out of the box” terminology that some OSS sales people use, implying that their toolsets are fully functional straight after installation, analogous to a spreadsheet or word processing application. […]
“OpenFlow facilitates the use of “bare metal switches” and eliminates traditional vendor lock-in, giving you freedom of choice in networking like you have on other areas of your IT infrastructure such as compute and storage. SDN controllers also expose APIs northbound, which allow you to deploy a wide range of off-the-shelf and custom-built network applications […]
“In a hierarchy, every employee tends to rise to his level of incompetence.” Laurence J. Peter. In yesterday’s blog, we discussed the hierarchy of communication by management systems. It reminded me of a story from a project I worked on many years ago in a developing country. Communication at this organisation was firmly rooted in […]
“If IT Services departments were restaurants, they would be the most expensive, a la carte kind with long waiting lists. “Yes madam, just tell us your requirements and our food consultant will propose several different meal solutions. You can order anything you like and we will be serving it up next year!”“ Jake Holloway, in […]
“…the top 15% of today’s residential subscribers in the US are said to account for about 95% of carrier profits! Thus, many service providers are looking to Next Generation Network (NGN) services as a means to attract and/or retain the most lucrative customers.” Joseph C. Crimi in this white paper from Telcordia.* Do you know […]
“It is bad enough for a Project Manager when a project encounters a problem – but often that is just the start of distressing conversations with project stakeholders. The key to surviving this mess is recognizing the types of conversations that loom ahead and then avoiding the destructive deliberations while consciously giving preference to worthwhile […]
“When it comes to software, I much prefer free software, because I have very seldom seen a program that has worked well enough for my needs, and having sources available can be a life-saver.” Linus Torvalds. I recently had an interesting conversation with a very bright young man who is just starting out on his […]
“Managed services are one of the areas where CSPs still hold sway because they are able to provide the diversity of voice, date, video, collaboration, etc and geographical coverage that the niche players can’t. As such, this is a very important revenue source to CSPs where their old cash-cows (eg voice, ISDN, etc) are drying […]
“Synthetic monitoring (also known as active monitoring) is website monitoring that is done using a web browser emulation or scripted recordings of web transactions. Behavioral scripts (or paths) are created to simulate an action or path that a customer or end-user would take on a site. Those paths are then continuously monitored at specified intervals […]
“For companies like VM Ware and Microsoft no-one predicted that one of their biggest threats would come from an online book retailer, yet Amazon Web Services has upended the entire software industry. The challenges for VM Ware today or Apple nearly two decades ago are being repeated in many other industries as competitors appear from […]
“I like your comparison between DCIM (Data Centre Infrastructure Management) and OSS. Do you see ITSM tools as a 3rd market or do you combine this with DCIM? I believe that traditional OSS will get challenged by ITSM as the telco service portfolio at least for enterprise customers will be more and more dominated by […]
“How important is it to synchronize product catalog and service catalog, specifically who needs to master what to fulfill order orchestration and fulfillment processes? Should one be the master over the other? And is it important to have just one Catalog view from an operational perspective?” Great question(s) from a subscriber named Mikey. Let’s start […]
“A value fabric is a mesh of interwoven, cooperating organizations and individuals collectively called parties. The value fabric shows the interaction among collaborating parties.” Back in the first week of August 2014, we covered a series of blogs that discussed how OSS can provide supply chain differentiation and competitive advantages. Following this series, Evan Linwood […]
“GIS is a form of digital mapping technology. Kind of like Google Earth, but better.” Arnold Schwarzenegger. Two days ago, we discussed the similarities and differences between DCIM (Data Centre Infrastructure Management) and OSS. In it, we indicated that Data Centres (DCs) tend to have less outside plant or inter-site connectivity (ie most power and network […]
“I am into selling ones and zeros and transporting them better than anybody else.” Randall L. Stephenson (CEO of AT&T) The table below (as researched on 17 July 2015) is a tale of two ages in the world of communications. The first set of five are carriers, organisations born in the industrial age that are asset-heavy and rely […]
“The art of simplicity is a puzzle of complexity.” Douglas Horton. Consolidated service orchestration requires you to solve the puzzle of complexity and deliver a wonderfully simple, repeatable engine for your operations team. It looks simple and it sounds simple, but the following list provides just a handful of the pre-requisite tasks you’ll need to […]
“The internet already connects everyone and it’s about to connect everything. The ubiquity of always-on connectivity, the declining price and increasing versatility of sensors, and the benefits of remote information and control is prompting a new generation of devices ranging from doorknobs to thermostats to refridgerators to lightbulbs. From the largest technology and manufacturing companies to […]
“A user interface is like a joke. If you have to explain it, it’s not that good.” StartupVitamins. Very funny! I’ve seen lots of OSS interfaces that are like a joke. Some funny. Some not so funny. In general, OSS interfaces need more explaining than they should. In part that comes from interfacing with complex […]
“A lawsuit filed Tuesday (ed. 5 Aug 2014) in Connecticut Superior Court accuses tech analyst firm Gartner Research of demanding kickbacks in exchange for favorable placement in the company’s famous Magic Quadrant report. NetScout, a Massachusetts-based manufacturer of network performance management products, says in court documents that companies that pay for Gartner’s consulting services are […]
