High-rise OSS

“Multi-tenancy is an architecture in which a single instance of a software application serves multiple customers. Each customer is called a tenant. Tenants may be given the ability to customize some parts of the application, such as color of the user interface ( UI) or business rules, but they cannot customize the application’s code.” WhatIs.com. […]

Total Cost of OSS Ownership

“It’s not what you pay a man, but what he costs you that counts.” Will Rogers. Similarly, it’s not what you pay for an OSS but what it costs that counts. Total Cost of Ownership (TCO) is a useful model when evaluating OSS projects because it considers the direct and indirect costs (CAPEX and OPEX) […]

What an OSS shouldn’t do

“Being selective — doing less — is the path of the productive. Focus on the important few and ignore the rest.” Tim Ferriss. When speaking with a great friend of mine today, Eddie, I came to the startling realisation that in nearly 700 blog posts, I have forgotten to speak about a major misgiving that […]

Wresting control during a merger

“A merger is hard to pull off under any circumstances. It’s harder when everybody is against you.” Carly Fiorina. As mentioned yesterday, in a merger / acquisition situation where there are two distinct OSS, it’s common for the stronger of the organisations in the partnership to dictate the technical direction. It’s also for the stronger […]

Share-of-wallet structural shifts

“Our communications services revenue growth is being driven by continued strong top-line performance in data, Internet and international – three of the fastest growing and most profitable areas within communications services.” Bernard Ebbers. For those of you who don’t know, Bernie Ebbers was the CEO of WorldCom. He was also convicted of fraud and conspiracy […]

Sharing insights

“In vain have you acquired knowledge if you have not imparted it to others.” Deuteronomy Rabbah. When implementing an OSS for a customer, I love getting hold of their real data because then their environment seems to become clearer. The more aspects of the data you investigate, the more the flower unfurls. The more their […]

Big data – Big trust

“If you’re not paying for it (an app or service), you’re not the customer; you’re the product.” Adage. Declines in revenues from traditional services have CSPs scrambling to identify new revenue streams, often through very lateral approaches. The massive databases held by CSPs are one of their biggest assets even if they don’t appear on […]

Migrating from NMS-level management

“I don’t like to be out of my comfort zone, which is about a half an inch wide.” Larry David. There are still many organisations, even CSPs, that manage their customers and networks from their network equipment vendors. Blend in some spreadsheets and cross-domain tools like SolarWinds in combination with CRM, financial planning, etc and […]

OSS – A five forces strategic analysis

“However beautiful the strategy, you should occasionally look at the results.” Winston Churchill. Michael Porter’s famous Five Forces Model, shown below, is the basis for our review of the OSS industry today. The five forces are: Threat of new entrants: There are a large number of incumbent providers of OSS solutions and the market is […]

My new OSS book is nearly ready for publishing

“Whenever you read a good book, somewhere in the world a door opens to allow in more light.” Vera Nazarian. After lots of writing and refining, my book, which is dedicated to OSS implementations, is almost finished. It’s based around 22 commonly asked questions, particularly by readers who are relatively new to OSS. It also allows readers […]

Who buys an OSS and why? The buyer’s hat analogy

“There are people who are really good managers, people who can manage a big organization, and then there are people who are very analytic or focused on strategy. Those two types don’t usually tend to be in the same person. I would put myself much more in the latter camp.” Mark Zuckerberg. Who buys an […]

Gathering Requirements – Driven by Use Cases

“The most difficult part of requirements gathering is not the act of recording what the user wants, it is the exploratory development activity of helping users figure out what they want.” Steve McConnell. When starting out on a requirement gathering exercise, The Radar Analogy always seems to spring to mind because it carries such a […]

My 3 favourite OSS projects

“Far and away the best prize that life has to offer is the chance to work hard at work worth doing.” Theodore Roosevelt** Having worked at almost every different aspect of OSS, there are three types of projects that I’ve enjoyed most, despite them tending to consume 80-100 hour weeks, sometimes for months at a time: […]

Data Visualisation Techniques

“These three design issues—data collection, representation, and navigation—can be considered as significant building blocks that constitute an overall design process of data visualization, not necessarily put in a linear sequence.” Mao Lin Huang and Weidong Huang (eds) in their book, “Innovative Approaches of Data Visualization and Visual Analytics” With the amount of data being processed […]

Updated OSS roadmap

“All you need is the plan, the road map, and the courage to press on to your destination.” Earl Nightingale. After much delay, the OSS Roadmap page has finally been updated to include reference to TOGAF, eTOM and Zachman’s Framework, providing a slightly more comprehensive view of how to conduct a roadmap analysis on your OSS. […]

eTOM process updates

“I believe greatness is an evolutionary process that changes and evolves era to era.” Michael Jordan. Well, it’s been a long time coming, but I’ve finally updated the OSS process map page to show more detail about eTOM and addendum GB921-E, which refers to customer-centric, end-to-end process flows.

Consultancy is a supply – demand equation

“Consultancy is a supply – demand equation. The reason I have so much great advice to give is because I produce so much but nobody ever wants to take it.” 😀 I am an OSS consultant but I have to face facts – the customers will always know their business better than me. The customer […]

Sequential product releases

“Watch the product life cycle but more important watch the market life cycle.” Phillip Kotler. In yesterday’s blog “What must I do today?” and an earlier post entitled “The television analogy” I spoke of the parallels between the television and the telecommunications industry. I have a few diagrams / tables to elaborate today. The standard […]

End-customer benefits

“Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief – WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?” Simon Sinek. In earlier posts (eg Selling the Why?), I’ve discussed the […]

The multi-utility model

“Many connection providers use outdated manual procedures for design, sizing, costing and build rather than embrace new technology. Few companies have so far adopted a GIS-driven (Geographic Information System) approach to design and build that allows more accurate designs more quickly and can inform other processes such as sizing, costing and overall customer service.” Davis […]