As companies pump investments into customer service platforms, OSS/BSS will lay claim to a sizeable chunk of these investments, helping the global OSS/BSS market to be worth US$ 49.78 billion by 2020. This is one of the key findings of Transparency Market Research’s report titled ‘OSS/BSS Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2014 – 2020.’ According to the report’s estimates, the global operations support systems (OSS) and business support system (BSS) market will report a 12.7% CAGR from 2014 to 2020 as it grows from its 2013 valuation of US$ 21.86 billion. Today, the line between OSS and BSS solutions has blurred, thanks to companies offering both services with several overlapping features.
Full Research Report on OSS/BSS Market with detailed figures and segmentation at: http://www.transparencymarketresearch.com/ossbss-market.html
This has occurred because of the high degree of competition that prevails among market players – not just at the global level but also in regional OSS/BSS markets. Companies that boast a stronghold over revenues are: Amdocs, IBM, Alcatel Lucent, Tata Consultancy Services, Oracle Corporation, Accenture Plc, and others. An upward rise in the adoption of convergent billing systems and a pressing need for better customer care channels will help the global OSS/BSS market achieve unprecedented growth over the next five years.
[Ed Note: I have not read this report, nor can vouch for the accuracy of these estimates]
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