There’s a myriad of important metrics used across the world of telco, ranging from technical to marketing, to financial to executive. As discussed yesterday, OSS / BSS has an influence on many of these key metrics.
Not only that, but the volumes of data collected by most OSS / BSS give scope to slice and dice like a Japanese master-chef. You can look at the big and broad or the small and targetted. You can look at the big-influencers or the long-tail. You can piece together cross-channel journeys or investigate within the siloes.
Are you looking for insights or driving efficiencies? Are you generating a self-improving feedback loop or conducting a forensic analysis?
Apart from operations teams, many parts of a service provider aren’t aware of the value of what our OSS / BSS collect. I feel that it’s our job to evangelise our OSS / BSS far and wide to overcome this gap, adding more value to more people.
Data is only as helpful as the questions you throw at it, so as evangelists we can start by seeking out questions from beyond our normal cohort, beyond the colleagues / teams we normally associate with.
Have you ever had an OSS or BSS project that’s impacted by poor data quality? The problem of data integrity gets raised on almost every
“One of my favorite things about designing software is designing the defaults. The defaults define the experience for everyone out of the box. And, therefore,
Have you ever been tasked with mapping out the processes for the telco you work for? Either as a way of documenting current state, or
In the last week alone, I’ve had two potent reminders that the world of OSS is simply (pun intended) too complex. This manifests in many
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
