There are so many actions that could be automated by / with / in our OSS. It can be hard to know where to start can’t it? One approach is to look at where the largest amounts of manual effort is being expended by operators. Another way is to employ the “paint the fence” analogy.
When envisaging fulfilment workflows, it’s easiest to picture actions that start with a customer and wipe down through the OSS / BSS stack.
When envisaging assurance workflows, it’s easiest to picture actions that start in the network and wipe up through the OSS / BSS stack.
Of course there are exceptions to these rules, but to go a step further, wipe down = revenue, wipe up = costs. We want to optimise both through automation of course.
Like ensuring paint coverage when painting a fence, OSS automation has the potential to best improve Customer Experience coverage when we use brushstrokes down and up.
On the downstroke, it’s through faster service activations, quotes, response times, etc. On the upstroke, it’s through network reliability (downtime reduction), preventative maintenance, expedited notifications, etc.
You’ll notice that these are indicators that are favourable to the customers. I’m sure it won’t take much sluething to see the association to trailing metrics that are favourable to the network operators though right?
Standing out in a highly saturated and fragmented OSS market can be really difficult. We’re regularly involved in bake-offs where we see dozens of OSS
One of the things I love about my job is all the vendor demos I get to see. Product demos are one of the four
Have you read the book, “The 4-hour work week” by Tim Ferris? It was one of those relatively rare books that inspired a complete mindset
Over the years, we’ve been involved in many OSS procurement events and have seen a variety of different pricing models proposed by vendors. Being software,
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
