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NCR Bill Pay solution allows Globe Telecom to improve in-store customer experience and store operations. NCR Corporation announced that Globe Telecom, a leading telecommunications provider in the Philippines, chose the NCR Bill Pay solution allowing customers to quickly pay their bills in a store without employee assistance. In the retail locations where the NCR Bill […]
Mediacom Communications Extends Contract with CSG. CSG International announced that MediacomCommunications Corporation, the nation’s eighth largest cable television company, has renewed its strategic partnership with CSG to support the delivery of service differentiation and innovation to Mediacom’s 1.3 million customers. CSG and Mediacom enjoy a relationship that spans more than 15 years. Under the terms […]
“It’s one thing to be a ahead of your time. It’s another to change the future.” Lexus. Do telcos need differentiated prestige brands, in much the same way as Lexus is to Toyota? Do they need to differentiate their bit and byte businesses from solution integration and again from apps/content, etc? Telcos tend to be […]
Leading EMEA Group Operator Signs $17 Million of Orders with Redknee. Redknee Solutions Inc. announced that a leading group operator in EMEA has signed multiple software and services orders totaling more than $17 million with Redknee. These new deals will support the group operator to deliver innovative data services faster to the market and maintain […]
“A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.” Harvey Mackay. Over the years, I’ve noticed an approach that is used by some OSS solution integrators / vendors but interestingly, not by others. It’s what’s known as “land and expand.” It’s when […]
Telem Group Selects Centina Systems for End-to-End Network Visibility to Improve Operational Efficiencies. Centina Systems announced that Telem Group is set to deploy its NetOmnia™ suite of solutions for real-time end-to-end visibility of the network and improved troubleshooting and problem resolution. Telem Group’s selection of Centina’s NetOmnia™ Fault and Performance Management and Service Vision solutions […]
“Executive consultant at specialist software development consultancy ThoughtWorks Leslie Barry says the skunk works division becomes a safe place for experimentation. “You do that to attract a different culture that wants to try new things, get stuff done and get it out there faster,” Barry says. “It is about attracting smart, engaged people and giving […]
“If big data is collected in a forest and nobody is around to mine it, are any insights found?” Ryan Jeffery. To quote David Prior, “Big Data is Rubbish.” Click on the link to find out why. Check out slide 42 in particular. Whether you want to call it BIIIIG DATAAAAA or just data, OSS […]
“Shift No. 6: From Mass-Market Supply to Tailored Offerings. OLD QUESTION: How should we organise our company’s operations to serve the mass market efficiently while offering customised products? NEW QUESTION: How should we organise the supply chain to serve each customer or segment uniquely and provide a tailored customer experience?” Laura Ross Kopczak and M. […]
“Shift No. 5: From Cost Reduction to Breakthrough Business Models. OLD QUESTION: How can we reduce our company’s production and distribution costs? NEW QUESTION: What new supply-chain and marketing approach would lead to a breakthrough in customer value?” Laura Ross Kopczak and M. Eric Johnson in the “MIT Sloan Management Review.” The old and new […]
“Shift No. 4: From Single-Company Product Design to Collaborative, Concurrent Product, Process and Supply-Chain Design. OLD QUESTION: How should or company design products to minimise product cost (our cost of materials, production and distribution)? NEW QUESTION: How should collaborators design the product, process and supply chain to minimise costs?” Laura Ross Kopczak and M. Eric […]
SingTel Selects NetCracker and NEC to Deliver Comprehensive Service Layer Transformation for its Enterprise Business. NetCracker Technology and NEC Corporation announced that Singapore Telecommunications Ltd (SingTel) has selected them to transform the backend systems for its enterprise customers. The solution will automate and enhance SingTel’s end-to-end service fulfillment processes to enable its Group Enterprise to […]
“Shift No. 3: From Supply Focus to Demand Focus. OLD QUESTION: How can we improve the way we supply product in order to match supply and demand better, give the demand pattern? NEW QUESTION: How can we get earlier demand information or affect the demand pattern to match supply and demand?” Laura Ross Kopczak and […]
“Shift No. 2: From Physical Efficiency to Market Mediation. OLD QUESTION: How do we minimise the costs our company incurs in production and distribution of our products? NEW QUESTION: How do we minimise the costs of matching supply with demand while continuing to reduce the costs of production and distribution?” Laura Ross Kopczak and M. […]
“Shift No. 1: From Cross-Functional Integration to Cross-Enterprise too. OLD QUESTION: How do we get the various functional areas of our company to work together to supply product to our immediate customers? NEW QUESTION: How do we coordinate activities across companies as well as across internal functions to supply product to the market?” Laura Ross […]
“Supplying product to meet demand goes well beyond the question – Did we ship what the customer wanted today? It includes more strategic questions such as – How well do we work with our partners? Are we first to market with our new products? Do we embrace product variety or do we limit it because […]
“The CFO and his or her finance staff must be attuned to the drivers of the business, and must be able to work closely with operations management as well as with executive management to chart the financial and strategic impacts of prospective growth strategies.” CFO Research Services. As we often discuss, an OSS is no […]
CSG International Expands Relationship with Comcast. CSG Systems International, a global provider of interactive transaction-driven solutions and services, today announced that it has expanded and extended its relationship with Comcast Cable to provide residential billing services through June 30, 2019. Currently, CSG provides its end-to-end, pre-integrated customer care and billing solution to approximately two-thirds of Comcast’s […]
“Is your company focused on creating value — or on siphoning it off from others? Capturing value from other stakeholders by manipulating the competitive market process to the company’s advantage exposes a company to reputational or legal risks. It also can undermine corporate values. Value extraction is typically easier than developing a competitive advantage through […]
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