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“While customer focus is a high priority, nearly half of the CIOs in our survey–47 percent–have difficulty getting their IT staff to be more business-oriented and customer-facing.” CIO.com, in their report, “State of the CIO 2014: The Great Schism.” In CIO.com’s 13th annual survey, 25% of CIOs (Chief Information Officers) were perceived as “game-changers that […]
“We can make computers affordable by all, we can make every device smart, we can augment every aspect of our lives with technology…but not if it means we all have to be technologists. Even relatively high-tech buyers like businesses and network operators are finding it difficult or impossible to sustain the skill levels needed to […]
NSN to enhance customer experience for Tele2 Sweden using its network insights. Nokia Solutions and Networks (NSN) has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better service experience by linking network performance to customer satisfaction and application behavior. An integral part of NSN’s Customer Experience Management portfolio, this solution provides […]
“The term triage may have originated during the Napoleonic Wars from the work of Dominique Jean Larrey. The term was used further during World War I by French doctors treating the battlefield wounded at the aid stations behind the front. Those responsible for the removal of the wounded from a battlefield or their care afterwards […]
“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before.” Rahm Emanuel. In the modern day, most CSPs simply couldn’t operate if a crisis erupted that made their OSS / BSS inoperable. In fact, I recently heard […]
WOW! Selects NetCracker for OSS Transformation. NetCracker Technology announced that WOW! has selected NetCracker to deliver an OSS transformation program that will help the US-based cable operator to streamline network operations, enhance service fulfillment processes, support its existing lines of business and pursue growing opportunities in the commercial services market. WOW! has been one of […]
“Far and away the best prize that life has to offer is the chance to work hard at work worth doing.” Theodore Roosevelt** Having worked at almost every different aspect of OSS, there are three types of projects that I’ve enjoyed most, despite them tending to consume 80-100 hour weeks, sometimes for months at a time: […]
“There are five hiring attributes we have across the company [Google].” Laszlo Bock, SVP of people operations for Google. The following is a list of the five key hiring attributes sought by Google, as described by Laszlo Bock. Interestingly, they are very similar attributes to the ones I’d look for in new OSS starters. I’ve […]
Successful Post-paid IT and Business Transformation Enables Idea to Deliver Superior Experience to Over 5 Million Customers Across India. IBM (NYSE: IBM) today announced that Idea Cellular Ltd (Idea), India’s 3rd largest mobile operator, has leveraged the company’s business consulting expertise to transform its postpaid business, enabling Idea to provide improved customer service while simultaneously […]
“Consider a 13th century Samurai sword, crafted by someone who dedicated their life to perfection, creating a blade so sharp it can cut falling silk, so strong it can slice through trees. In the hands of the Samurai the sword represents justice, protection and a way of life based on simplicity and harmony. To many […]
“[The] basic visual cues of spatial/location, colour, shape, size and motion cues are tested. Investigations focus on two aspects, 1) Users’ ability to identify separate categories and 2) Users’ ability to differentiate visual cues.” Moonyati Yatid and Masahiro Takatsuka, in “Understanding Spatial and Non-spatial Cues in Representing Categorical Information.” Yatid and Takatsuka indicate that visual […]
“Telecom operators don’t have the DNA to develop these kinds of applications. In this new world we build the network, but the service is built by someone else. We have to share monetisation… First, [telcos] are more focused on their infrastructure business and are not as strong in applications; second, this ecosystem of applications is […]
“These three design issues—data collection, representation, and navigation—can be considered as significant building blocks that constitute an overall design process of data visualization, not necessarily put in a linear sequence.” Mao Lin Huang and Weidong Huang (eds) in their book, “Innovative Approaches of Data Visualization and Visual Analytics” With the amount of data being processed […]
ONO Upgrades Rating and Billing Capabilities with NetCracker. NetCracker Technology announced that ONO, the leading Pay TV, broadband, mobile, and fixed line voice provider in Spain, has signed an agreement with NetCracker to upgrade its rating and billing capabilities and to deliver its Active Mediation solution to support ONO’s rapidly growing mobile service offerings. ONO […]
“The Ringelmann effect is the tendency for individual members of a group to become increasingly less productive as the size of their group increases. This effect, discovered by French agricultural engineer Maximilien Ringelmann (1861–1931), illustrates the inverse relationship that exists between the size of a group and the magnitude of group members’ individual contribution to […]
“As an investor when I see cumulative graphs I wonder if someone is trying to bamboozle me. Then I wonder whether the entrepreneur might be fooling herself.” Nic Brisbourne on The Equity Kicker. As Nic states in his blog, “The two charts above graphically illustrate the danger of cumulative graphs.” This is an important consideration […]
TeliaSonera selects Ericsson for enhanced customer experience. TeliaSonera has selected an Ericsson Customer Experience Management (CEM) solution based on the Customer Experience Assurance (CEA) offering. With this new solution, TeliaSonera will address subscribers’ demand for high levels of service quality and user experience by proactively and more efficiently resolving customer experience issues with regards to […]
Comptel and Tecnotree Partner to Manage the Delivery of Complex, Triple-Play Orders and Improve the Customer Experience. Comptel Corporation and Tecnotree Corporation announced that they have partnered to help communications service providers (CSPs) overcome the challenges of creating and delivering complex, triple-play orders that include mobile, fixed broadband and television services. At Mobile World Congress, […]
MTN Group Selects Flytxt Platform for Real-time Decisioning. Flytxt, the Big Data solution provider for Communication Service Providers (CSPs), today announced its group-level agreement with MTN, the largest Telecom Group in Africa. The CSP will deploy Flytxt’s real-time, on trigger decisioning and customer engagement solution across its group operations. MTN, having recently won the prestigious […]
CenturyLink will enhance customer experience with Ericsson Service Agility. CenturyLink, Inc. and Ericsson have signed an agreement for a next-generation OSS/BSS solution. Through this joint development effort, Ericsson will utilize its Service Innovation Framework to help enhance the CenturyLink customer experience, giving enterprise customers more control over their services and helping reduce service delivery times. […]
