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Successful Post-paid IT and Business Transformation Enables Idea to Deliver Superior Experience to Over 5 Million Customers Across India. IBM (NYSE: IBM) today announced that Idea Cellular Ltd (Idea), India’s 3rd largest mobile operator, has leveraged the company’s business consulting expertise to transform its postpaid business, enabling Idea to provide improved customer service while simultaneously […]
“Consider a 13th century Samurai sword, crafted by someone who dedicated their life to perfection, creating a blade so sharp it can cut falling silk, so strong it can slice through trees. In the hands of the Samurai the sword represents justice, protection and a way of life based on simplicity and harmony. To many […]
“[The] basic visual cues of spatial/location, colour, shape, size and motion cues are tested. Investigations focus on two aspects, 1) Users’ ability to identify separate categories and 2) Users’ ability to differentiate visual cues.” Moonyati Yatid and Masahiro Takatsuka, in “Understanding Spatial and Non-spatial Cues in Representing Categorical Information.” Yatid and Takatsuka indicate that visual […]
“Telecom operators don’t have the DNA to develop these kinds of applications. In this new world we build the network, but the service is built by someone else. We have to share monetisation… First, [telcos] are more focused on their infrastructure business and are not as strong in applications; second, this ecosystem of applications is […]
“These three design issues—data collection, representation, and navigation—can be considered as significant building blocks that constitute an overall design process of data visualization, not necessarily put in a linear sequence.” Mao Lin Huang and Weidong Huang (eds) in their book, “Innovative Approaches of Data Visualization and Visual Analytics” With the amount of data being processed […]
ONO Upgrades Rating and Billing Capabilities with NetCracker. NetCracker Technology announced that ONO, the leading Pay TV, broadband, mobile, and fixed line voice provider in Spain, has signed an agreement with NetCracker to upgrade its rating and billing capabilities and to deliver its Active Mediation solution to support ONO’s rapidly growing mobile service offerings. ONO […]
“The Ringelmann effect is the tendency for individual members of a group to become increasingly less productive as the size of their group increases. This effect, discovered by French agricultural engineer Maximilien Ringelmann (1861–1931), illustrates the inverse relationship that exists between the size of a group and the magnitude of group members’ individual contribution to […]
“As an investor when I see cumulative graphs I wonder if someone is trying to bamboozle me. Then I wonder whether the entrepreneur might be fooling herself.” Nic Brisbourne on The Equity Kicker. As Nic states in his blog, “The two charts above graphically illustrate the danger of cumulative graphs.” This is an important consideration […]
TeliaSonera selects Ericsson for enhanced customer experience. TeliaSonera has selected an Ericsson Customer Experience Management (CEM) solution based on the Customer Experience Assurance (CEA) offering. With this new solution, TeliaSonera will address subscribers’ demand for high levels of service quality and user experience by proactively and more efficiently resolving customer experience issues with regards to […]
Comptel and Tecnotree Partner to Manage the Delivery of Complex, Triple-Play Orders and Improve the Customer Experience. Comptel Corporation and Tecnotree Corporation announced that they have partnered to help communications service providers (CSPs) overcome the challenges of creating and delivering complex, triple-play orders that include mobile, fixed broadband and television services. At Mobile World Congress, […]
MTN Group Selects Flytxt Platform for Real-time Decisioning. Flytxt, the Big Data solution provider for Communication Service Providers (CSPs), today announced its group-level agreement with MTN, the largest Telecom Group in Africa. The CSP will deploy Flytxt’s real-time, on trigger decisioning and customer engagement solution across its group operations. MTN, having recently won the prestigious […]
CenturyLink will enhance customer experience with Ericsson Service Agility. CenturyLink, Inc. and Ericsson have signed an agreement for a next-generation OSS/BSS solution. Through this joint development effort, Ericsson will utilize its Service Innovation Framework to help enhance the CenturyLink customer experience, giving enterprise customers more control over their services and helping reduce service delivery times. […]
News from Mobile World Congress: We’ve Partnered With Global Telecommunications Company Deutsche Telekom. Quoting the Magisto Blog: In addition to spending time getting to know other mobile industry mavens and showcasing Magisto at the Israeli Pavilion and Qualcomm Ventures booths, we’re also excited to announce, from MWC, that we’ve partnered with global telecommunications company Deutshe […]
Oi Selects F5 Diameter Signaling Solution. F5 Networks announced that Oi selected the F5 Traffix Signaling Delivery Controller (SDC) to meet the Diameter signaling management demands of their LTE network. Signaling serves a crucial function within a telecommunications network’s internal communication system. For 4G/LTE, signaling is based on the Diameter protocol, with agents that control […]
“Decisions are temporary – Companies are often paralyzed by big decisions that they believe are permanent. They think that what they decide today has to be that way forever.” Jason Fried on here. This statement can be very true for OSS projects. They are so big and so intimidating for customers at times that they […]
“All you need is the plan, the road map, and the courage to press on to your destination.” Earl Nightingale. After much delay, the OSS Roadmap page has finally been updated to include reference to TOGAF, eTOM and Zachman’s Framework, providing a slightly more comprehensive view of how to conduct a roadmap analysis on your OSS. […]
Juniper Networks Expands Software-Defined Networking Portfolio to Help Service Providers Build High-IQ Networks. At MWC (Mobile World Conference) 2014, Juniper announced an expanded SDN portfolio, as described in the link above, specifically targeting service provider operators to accelerate service creation and customised user experience. Juniper Networks is expanding its SDN portfolio with new software and […]
The real-time cloud – combining cloud, NFV and service provider SDN. Ericsson has released their high-level architectural view of a network that combines cloud, SDN and NFV. More information can be found on the link above.
Ericsson, SAP and Telenor Connexion bring benefits of M2M connectivity to new frontiers via partnership. One year into their partnership, Ericsson and SAP have success with Telenor Connexion, enhancing business processes and offering a complete end-to-end solution for large enterprises. Together the three companies are making it simple for enterprises to connect their assets and […]
“Planning is Vastly Overrated – 37signals doesn’t do road maps, specs, projections. They have rough ideas internally but these aren’t shared externally. Even internally they’re not set in stone or written down. Think about what’s being done now and maybe what’s next. You set expectations too soon and things changed.” Jason Fried on here. Them […]
