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“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” Marilyn Suttle. The customer is the single most important component of a CSP and customer support will be the next competitive battleground (if it wasn’t already). But are there any B/OSS that give a CSP’s call centre […]
Huawei and Nokia Solutions and Networks Sign Bi-lateral Agreement for Operations Support System Interoperability Initiative Huawei announced the signing of cross-license agreement for an Operations Support System Interoperability Initiative (OSSii) along with Nokia Solutions and Networks (NSN). The OSSii aims to simplify interoperability between OSS systems in a multi-vendor environment. OSSii will provide easy access […]
“Not everything that can be counted counts, and not everything that counts can be counted.” Albert Einstein (possibly). The B/OSS suite means a lot of things to a lot of people in a CSP’s organisation. If you are an executive at a CSP or were to put yourself at the terminal of the C-suite for […]
Tango Telecom awarded major Policy Control expansion deal by Robi Axiata Tango Telecom, announces a major upgrade and expansion win with Robi Axiata Limited to increase capacity and to provide new and innovative Policy Control use cases such as Dynamic Pricing for Data Services to the operator’s rapidly growing subscriber base. The announcement was made […]
“First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.” Napoleon Hill. Whilst doing some recent research I came across this interesting study by Frost and Sullivan. See slide 5 of this slide-pack. . Without knowing […]
“A task model is a description of the activities users perform in order to reach their goals. Task models can represent both real-world and digital activities. They help you understand how your product can fit into the users’ lives. User journeys are a method of expressing the ideal route for your product to facilitate these […]
“The people who get on in this world are the people who get up and look for the circumstances they want, and if they can’t find them, make them.” George Bernard Shaw. Here’s my list of reasons why to choose a career in OSS: If you have ambitions to reach a senior position in a […]
“Consultancy is a supply – demand equation. The reason I have so much great advice to give is because I produce so much but nobody ever wants to take it.” 😀 I am an OSS consultant but I have to face facts – the customers will always know their business better than me. The customer […]
“The easiest software incumbent to disrupt is the one prioritizing the needs of its strategy over the needs of its customer” Aaron Levie. OSS is a risky business because: There are relatively few customers (although this is expanding through deregulation and an increasing pool of enterprise customers) Each of those customers have unique requirements because […]
“In the context of databases, cardinality refers to the uniqueness of data values contained in a column. High cardinality means that the column contains a large percentage of totally unique values. Low cardinality means that the column contains a lot of “repeats” in its data range.” Techopedia. Whilst researching today, I came across a word […]
“The bull or optimist has no eyes for past or present, but only for the future, where streams of revenue play in his imagination.” James Buchan. As the old saying goes, “cash is king.” Or in CSP parlance, revenue is king. Does this mean that the CSP’s OSS must help generate revenue? Well, it certainly […]
Small Gold Coast outfit Opmantek beats software giants for major telco deal Gold Coast-based IT company Opmantek Software has landed another seven-figure deal with a major Latin American telco, beating out the world’s biggest software giants to secure the business. The contract with a telco in Ecuador will see Opmantek’s software used by an estimated […]
“IBM’s big January sale looks set to continue with the firm’s software-defined networking [SDN] business rumoured to be on the market for some $1 billion.” ITProPortal. This is a fascinating story if true. Given that I’m sure that network virtualisation, be it SDN or other, will become widespread in future years, it makes me ponder […]
“Watch the product life cycle but more important watch the market life cycle.” Phillip Kotler. In yesterday’s blog “What must I do today?” and an earlier post entitled “The television analogy” I spoke of the parallels between the television and the telecommunications industry. I have a few diagrams / tables to elaborate today. The standard […]
HTC Selects NetCracker to Enhance Network Operations and Enable Advanced Digital Service Offerings NetCracker Technology announced that HTC selected NetCracker as a key partner to conduct a joint upgrade of NetCracker’s resource inventory solution – part of the NetCracker 9.0 suite of converged OSS/BSS applications. This upgrade has been implemented successfully and will drive efficiencies […]
“When you cease to make a contribution, you begin to die.” Eleanor Roosevelt. It’s a regular topic of conversation here (and elsewhere too of course), that CSP’s revenue streams are under pressure. CSPs have been in the game of selling technology-based services traditionally but just as we’ve seen in the television industry (please see earlier […]
“Design is the fundamental soul of a man-made creation that ends up expressing itself in successive outer layers of the product or service.” Steve Jobs. Last week I played a game of conjecture in Massive Inflection Point, asserting what a next generation OSS should consist of based on a set of game-changing technologies coming through. […]
“The first step towards getting somewhere is to decide that you are not going to stay where you are.” J.P. Morgan. At their core, OSS and BSS are primarily about efficiency. They are tools to make the management of the following (and many more) easier and more efficient: Order entry Alarm / event management Service […]
“The race is on for the carriage standard for the IoT’s (Internet of Things). WiFi, 3G, LTE, Weightless are all candidates. Then there’s the short range stuff like Bluetooth LE, NFC, the list goes on. Interesting to see some of the alternates emerging to WiFi. A company Nuel in the UK have just released an […]
