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TVCable chooses Comarch

TVCable in Ecuador chooses Comarch for Field Service Automation. Comarch announced that the most important triple-play service provider from Ecuador, GRUPO TVCABLE, will implement the Comarch Field Service Management (FSM) system. Thanks to the solution, TVCable subscribers will benefit from faster delivery of services and enjoy technicians’ visits set exactly according to their preferences. Comarch has been cooperating with TVCable for over eight years as a…

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29/01/2014 No Comments

End-customer benefits

"Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?" Simon Sinek. In earlier posts (eg Selling the Why?), I've discussed the importance of identifying benefits rather than functionality for the users of…

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28/01/2014 No Comments

An accumulation of OSS problems

“By approaching my problems with "What might make things a little better?" rather than "What is the solution?" I avoid setting myself up for certain frustration. My experience has shown me that I am not going to solve anything in one stroke; at best I am only going to chip away at it.” Hugh Prather. The following are the first three steps along the path to…

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27/01/2014 No Comments

What iCUB means to OSS

"The iCub is the humanoid robot developed at IIT as part of the EU project RobotCub and subsequently adopted by more than 20 laboratories worldwide. It has 53 motors that move the head, arms & hands, waist, and legs. It can see and hear, it has the sense of proprioception (body configuration) and movement (using accelerometers and gyroscopes)." iCUB.org. The exciting thing about the iCUB project…

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26/01/2014 No Comments

Subex bags 5 global deals

Subex bags 5 global customer deals worth USD $10 mln Subex Ltd announced that it has won five new customer deals, worth USD $10 million, across key emerging markets. Subex participated and won these highly competitive bids against competition to provide its industry-leading Revenue Assurance, Fraud Management and Credit Risk Management solutions, few of them as Managed Services. Two of the wins are from APAC, two…

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25/01/2014 No Comments

The multi-utility model

"Many connection providers use outdated manual procedures for design, sizing, costing and build rather than embrace new technology. Few companies have so far adopted a GIS-driven (Geographic Information System) approach to design and build that allows more accurate designs more quickly and can inform other processes such as sizing, costing and overall customer service." Davis Langdon. In yesterday's blog we discussed the Everything of Internet (EoI)…

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25/01/2014 No Comments

Redknee Signs in EMEA

Redknee Signs $5 Million Converged Charging Order with EMEA Multi-Play Provider Redknee Solutions Inc. announced that it has signed a support and services contract renewal worth $5 million with a leading EMEA multi-play service provider. The renewal, which supports the multi-play provider’s 20 million customers, reflects Redknee’s focus and commitment to support the growth strategies of its combined customer base with highly scalable and flexible billing,…

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24/01/2014 No Comments

IoE or EoI

"We have a good shot at becoming the number one IT company in the world. That's clearly our goal." John Chambers, CEO of Cisco. Cisco is certainly getting word out about how an IoE (Internet of Everything) is going to change the IT / networking world with its massive growth in networked sensors. But I wonder whether our future of B/OSS could also be framed not…

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24/01/2014 2 Comments

C Spire Fiber selects NetCracker

C Spire Fiber Accelerates Broadband Service Delivery with NetCracker NetCracker Technology announced that it is accelerating broadband service delivery for C Spire Fiber, a “carrier’s carrier” offering full-service provider transport, Internet, and broadband network services. By leveraging NetCracker’s Outside Plant Management solution and data migration services, as well as implementing NetCracker’s Service Order Management solution, C Spire Fiber is accelerating service delivery, enhancing order fulfilment accuracy,…

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24/01/2014 No Comments

So what’s the risk with SDN?

“We deceive ourselves when we fancy that only weakness needs support. Strength needs it far more.” Anne Sophie Swetchine. We've been extolling the virtues of SDN for some time now. But how about possible weaknesses? In an earlier post entitled Carrier SDN we discussed the potential reduction in time to market (TTM) in a software definable network. Innovation at the speed of software as it were.…

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23/01/2014 2 Comments

CSP vs OTT

"Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital." Jeff Bezos. In yesterday's blog, we cited a report indicating that CSPs across the globe could lose up to $172 Billion in revenues from voice and messaging services. The implication is that OTT (Over the Top) providers are responsible for this decrease. The OTT players are…

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22/01/2014 No Comments

$172B Revenue Loss

"According to a research report published by Telco 2.0, telecom companies across the globe could lose up to $172 Billion in revenues from voice and messaging services [on a $375 billion base over the next five years]." Digital Service Cloud. In a nutshell, that's $172B that won't be available to be invested in big-budget transformational projects like OSS/BSS. Are the days of the mega-OSS over? If…

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21/01/2014 No Comments

Abstracting for simplicity

"The difference between extracting simplicity and mastering complexity is largely whether we focus on defining the right abstractions or creating new mechanisms." Scott Shenker. The diagram below provides a slide taken from a speech by Scott Shenker on the principles behind SDN (Software Defined Networking). You can listen to the words surrounding this slide roughly 14 minutes into the video. Shenker speaks of the concept of…

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20/01/2014 No Comments

Carrier SDN

"Carriers could have a couple of different viewpoints [on SDN]. One is we've gotta do something on our equipment costs because they're not going down as fast as traffic is going up. Others say I want to compete with the data centre operators, the cloud providers. Others say I just want greater service velocity. I want to be able to create my own services and not…

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19/01/2014 No Comments

More structural holes

"...When the familiar pen-and-paper methods of self-analysis are enhanced by sensors that monitor our behavior automatically, the process of self-tracking becomes both more alluring and more meaningful." Gary Wolf. In yesterday's blog, we presented this image, which shows the gaps in EMC's social networks that prevent "perfect" information flow across their orgnas. The other message that leaps out of this diagram for me is how these…

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18/01/2014 No Comments

Structural Holes and Sociograms

"The best ideas lose their owners and take on lives of their own." N. Bushnell. In yesterday's blog, we discussed a new product to infuse innovation more deeply within a CSP via its OSS, partly based on the concept of EMC|ONE. On the back of EMC's work, they propose "Ron Burt’s theory of structural holes has proven to be influential in explaining how innovation transpires. Burt…

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17/01/2014 No Comments

Suddenlink Selects NetCracker

Suddenlink Selects NetCracker for Customer Management and CRM Transformation NetCracker Technology announced that Suddenlink Communications will implement NetCracker’s Customer Management and CRM solution to accelerate ordering and problem resolution, improve customer service efficiency, reduce training cost and effort, and minimize overall “time to serve,” in order to increase customer satisfaction. Suddenlink is a top 10 cable TV and broadband provider in the United States with approximately…

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17/01/2014 No Comments

Procera Networks selected by Tier 1 Mobile Operator

Procera Networks Receives Multi-Million Dollar Order from Tier 1 Mobile Operator in EMEA Procera Networks announced it has received a first-time, multi-million dollar order from a Tier 1 EMEA mobile operator. This operator owns ~40% market share in their home market, and is aggressively deploying advanced services that require a higher level of Internet Intelligence for both analytics and enforcement. Procera believes it was selected due…

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16/01/2014 No Comments

Swisscom selects cVidya

Swisscom selects cVidya to manage sales performance cVidya announced that Swisscom has deployed its Prospero™ system to manage the performance of 13,000 internal sales executives and external channel distributors. Using the comprehensive and easy-to-operate sales and service performance management solution, Swisscom can set business rules, adapt incentives to sales strategy and manage large volumes of commission payments. Prospero also provides individual members of the sales force…

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16/01/2014 No Comments

Net Neutrality Ruling

"The US Federal Communications Commission’s open internet rules, passed late in 2010, enforced  transparency around how ISPs handle network congestion (e.g. by prioritising certain traffic types); prohibited them from blocking certain types of traffic, such as Skype or Netflix; and barred ‘unreasonable’ discrimination, such as a telco giving Skype traffic a low priority in order to boost its own voice services. Verizon, however, challenged those rules, and…

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16/01/2014 No Comments

Institutionalised Innovation

"There are no old roads to new directions." The Boston Consulting Group. It seems apparent to me that the most successful companies are also the best at harnessing innovation. I guess there is no commoditisation at the bleeding edge. And by "harnessing," I mean establishing an environment where innovation activities are not just ad-hoc or part of some business units, but the cultivating of ideas from…

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16/01/2014 No Comments