Logo_white_on_blue-min

Blogs

Filter by Date Period

Select Date
Filter by Date Range
Filter by Date Range

Filter by Category

Filter by Category

Suddenlink Selects NetCracker

Suddenlink Selects NetCracker for Customer Management and CRM Transformation NetCracker Technology announced that Suddenlink Communications will implement NetCracker’s Customer Management and CRM solution to accelerate ordering and problem resolution, improve customer service efficiency, reduce training cost and effort, and minimize overall “time to serve,” in order to increase customer satisfaction. Suddenlink is a top 10 cable TV and broadband provider in the United States with approximately…

Read More »
17/01/2014 No Comments

Procera Networks selected by Tier 1 Mobile Operator

Procera Networks Receives Multi-Million Dollar Order from Tier 1 Mobile Operator in EMEA Procera Networks announced it has received a first-time, multi-million dollar order from a Tier 1 EMEA mobile operator. This operator owns ~40% market share in their home market, and is aggressively deploying advanced services that require a higher level of Internet Intelligence for both analytics and enforcement. Procera believes it was selected due…

Read More »
16/01/2014 No Comments

Swisscom selects cVidya

Swisscom selects cVidya to manage sales performance cVidya announced that Swisscom has deployed its Prospero™ system to manage the performance of 13,000 internal sales executives and external channel distributors. Using the comprehensive and easy-to-operate sales and service performance management solution, Swisscom can set business rules, adapt incentives to sales strategy and manage large volumes of commission payments. Prospero also provides individual members of the sales force…

Read More »
16/01/2014 No Comments

Net Neutrality Ruling

"The US Federal Communications Commission’s open internet rules, passed late in 2010, enforced  transparency around how ISPs handle network congestion (e.g. by prioritising certain traffic types); prohibited them from blocking certain types of traffic, such as Skype or Netflix; and barred ‘unreasonable’ discrimination, such as a telco giving Skype traffic a low priority in order to boost its own voice services. Verizon, however, challenged those rules, and…

Read More »
16/01/2014 No Comments

Institutionalised Innovation

"There are no old roads to new directions." The Boston Consulting Group. It seems apparent to me that the most successful companies are also the best at harnessing innovation. I guess there is no commoditisation at the bleeding edge. And by "harnessing," I mean establishing an environment where innovation activities are not just ad-hoc or part of some business units, but the cultivating of ideas from…

Read More »
16/01/2014 No Comments

Watch this (virtualised) space

"We all live every day in virtual environments, defined by our ideas." Michael Crichton. Thought you might be interested in this video showing the provisioning a network in software using NSX from VMware. Further info on the NSX suite can be found here: The interesting part about the second link is that Cisco is the stand-out omission from the ecosystem partners, even though they have cohabitation…

Read More »
15/01/2014 No Comments

Big ticket OSS (part 2)

"Here is a simple but powerful rule – always give people more than what they expect to get." Nelson Boswell. In yesterday's blog, we spoke of the imperative of providing a perception of having added more value to the CSP than the OSS has cost. If you're an integrator, when you finish off your OSS projects, what unexpected value-add can you easily throw in for free…

Read More »
14/01/2014 No Comments

Big ticket OSS

"Always give more in use value than what you take in cash value." Wallace D. Wattles. What does this mean exactly? Well, in the context of an OSS, it basically means that the CSP gets more value from their OSS than what they've paid a supplier / integrator for it. Given that OSS are big ticket items for most CSPs, it also means that the OSS…

Read More »
13/01/2014 No Comments

Redknee wins orders from APAC

Redknee Announces Major Follow-on Orders with APAC Tier-1 Service Provider Redknee Solutions Inc. announced that it has established pricing and terms with an acquired APAC Tier-1 service provider for Redknee’s real-time rating and charging solution for a three year term over which the customer estimates that it will purchase products and services resulting in aggregate revenues of $50 million to Redknee. The customer has issued binding…

Read More »
12/01/2014 No Comments

Just remarkable

"A company that has always done a great job of storytelling on its blog is General Electric. It’s a multibillion-dollar, multinational company, but it has always done a masterful job of creating an emotional connection to its products, services, and history through stories. In 2010, the company invited its scientist customers from around the world to submit the most beautiful medical photos they had taken with…

Read More »
12/01/2014 No Comments

ONF announces NBI working group

Reflections, Predictions from ONF "Northbound APIs will accelerate app development. While ONF has been reluctant to push for de jure standard APIs, we’ve seen demand from developers of application, orchestration, and management software for assistance in understanding northbound APIs as a critical component of a complete SDN solution – and for such APIs to be open. Verily we formed a Northbound Interfaces (NBI) Working Group to…

Read More »
11/01/2014 No Comments

Michelin stars

"Like a waiter in a Michelin-starred restaurant, a service provider needs to strike the right balance between neglecting customers and being overly attentive." Executive Leadership Summit. Customer Relationship Management (CRM) has a tendency of kicking in when a customer calls a CSP, equivalent to a diner calling for the waiter to complain about the service / meal. I imagine this doesn't happen often at a Michelin-starred…

Read More »
11/01/2014 No Comments

Network Function Virtualisation Resources

"Network Functions Virtualization (NFV) explicitly targets the two biggest problems facing network operators: bringing costs in line with revenue growth expectations and improving service velocity." Rajeev Tiwari. Two helpful opinion pieces regarding NFV are shown below: Why Network Functions Virtualization (NFV)?? by Rajeev Tiwari WTF is... NFV by Tony Smith The network functions described by Mr Tiwari as suitable for virtualisation include (but certainly not limited…

Read More »
10/01/2014 No Comments

AT&T Selects Amdocs for Connected Cars

AT&T Selects Amdocs for AT&T Drive Studio, New Center to Drive Connected-Car Innovation Amdocs announced it has been selected by AT&T, the leader in the connected car, for the AT&T Drive Studio, a new center to spur the development of connected-car services and applications. AT&T announced its connected car initiative Jan. 6 at the 2014 Developer Summit alongside the Consumer Electronics Show in Las Vegas. Expanding…

Read More »
09/01/2014 No Comments

OSS SMAC-down

"Wherever I see people doing something the way it's always been done, the way it's 'supposed' to be done, following the same old trends, well, that's just a big red flag to me to go look somewhere else." Mark Cuban. Has your OSS been SMAC-ed yet? Social Mobility Analytics (Big Data) Cloud (and Virtualisation) Have you implemented any OSS innovations to make use of these "next-generation"…

Read More »
09/01/2014 No Comments

Convergys to Acquire Stream

Convergys to Acquire Stream for $820 Million Convergys Corporation and Stream Global Services, Inc., both premier providers of customer management services, announced entry into a definitive merger agreement under which Convergys will acquire Stream for a total enterprise value of $820 million in cash, subject to certain adjustments, from funds managed by Ares Management and Providence Equity Partners, as well as from LiveIt, the BPO investment…

Read More »
08/01/2014 No Comments

Pareto Listening

"Sometimes, we're so eager to have an opinion that we skip the step of working to understand." Seth Godin. I'm currently reading "Power Listening - Mastering the Most Critical Business Skill of All" by Bernard Ferrari. In it, the author speaks of applying the Pareto Principle to listening. In other words, spending 80% of the time listening and only 20% talking. It's such an important trait…

Read More »
08/01/2014 No Comments

Global Warming hits OSS

"Scientists have been warning about global warming for decades. It's too late to stop it now, but we can lessen its severity and impacts." David Suzuki. We’ve all heard the stories of global warming leading to increasing occurrences of cataclysmic weather events. Further to yesterday’s blog about big data and the ever-increasing data flowing through our B/OSS, have you noticed that the frequency of event storms…

Read More »
07/01/2014 No Comments

Would the real big data please stand up?

"Each year Gartner gives buzzwords a reality check by publishing its Hype Cycle report. The latest one focusing on big data shows that the industry is just reaching the peak of its hype right now, with vendors flocking to the market, customers getting anxious that they don’t yet fully understand the technology, and the expectations about what big data can do for an organization being over-inflated."…

Read More »
06/01/2014 No Comments

Reducing choices

"Ultimatums rarely work because we react to the emotion instead of responding intelligently. On the other hand, giving your partner... a choice between two outcomes is a generous act, a form of truth-telling that helps both of you." Seth Godin. One of the many things expected of a consultant is to add new insights into an organisation. One specific area of insight is to help an…

Read More »
05/01/2014 No Comments