"We have a good shot at becoming the number one IT company in the world. That's clearly our goal." John Chambers, CEO of Cisco. Cisco is certainly getting word out about how an IoE (Internet of Everything) is going to change the IT / networking world with its massive growth in networked sensors. But I wonder whether our future of B/OSS could also be framed not…
Read More »C Spire Fiber Accelerates Broadband Service Delivery with NetCracker NetCracker Technology announced that it is accelerating broadband service delivery for C Spire Fiber, a “carrier’s carrier” offering full-service provider transport, Internet, and broadband network services. By leveraging NetCracker’s Outside Plant Management solution and data migration services, as well as implementing NetCracker’s Service Order Management solution, C Spire Fiber is accelerating service delivery, enhancing order fulfilment accuracy,…
Read More »“We deceive ourselves when we fancy that only weakness needs support. Strength needs it far more.” Anne Sophie Swetchine. We've been extolling the virtues of SDN for some time now. But how about possible weaknesses? In an earlier post entitled Carrier SDN we discussed the potential reduction in time to market (TTM) in a software definable network. Innovation at the speed of software as it were.…
Read More »"Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital." Jeff Bezos. In yesterday's blog, we cited a report indicating that CSPs across the globe could lose up to $172 Billion in revenues from voice and messaging services. The implication is that OTT (Over the Top) providers are responsible for this decrease. The OTT players are…
Read More »"According to a research report published by Telco 2.0, telecom companies across the globe could lose up to $172 Billion in revenues from voice and messaging services [on a $375 billion base over the next five years]." Digital Service Cloud. In a nutshell, that's $172B that won't be available to be invested in big-budget transformational projects like OSS/BSS. Are the days of the mega-OSS over? If…
Read More »"The difference between extracting simplicity and mastering complexity is largely whether we focus on defining the right abstractions or creating new mechanisms." Scott Shenker. The diagram below provides a slide taken from a speech by Scott Shenker on the principles behind SDN (Software Defined Networking). You can listen to the words surrounding this slide roughly 14 minutes into the video. Shenker speaks of the concept of…
Read More »"Carriers could have a couple of different viewpoints [on SDN]. One is we've gotta do something on our equipment costs because they're not going down as fast as traffic is going up. Others say I want to compete with the data centre operators, the cloud providers. Others say I just want greater service velocity. I want to be able to create my own services and not…
Read More »"...When the familiar pen-and-paper methods of self-analysis are enhanced by sensors that monitor our behavior automatically, the process of self-tracking becomes both more alluring and more meaningful." Gary Wolf. In yesterday's blog, we presented this image, which shows the gaps in EMC's social networks that prevent "perfect" information flow across their orgnas. The other message that leaps out of this diagram for me is how these…
Read More »"The best ideas lose their owners and take on lives of their own." N. Bushnell. In yesterday's blog, we discussed a new product to infuse innovation more deeply within a CSP via its OSS, partly based on the concept of EMC|ONE. On the back of EMC's work, they propose "Ron Burt’s theory of structural holes has proven to be influential in explaining how innovation transpires. Burt…
Read More »Suddenlink Selects NetCracker for Customer Management and CRM Transformation NetCracker Technology announced that Suddenlink Communications will implement NetCracker’s Customer Management and CRM solution to accelerate ordering and problem resolution, improve customer service efficiency, reduce training cost and effort, and minimize overall “time to serve,” in order to increase customer satisfaction. Suddenlink is a top 10 cable TV and broadband provider in the United States with approximately…
Read More »Procera Networks Receives Multi-Million Dollar Order from Tier 1 Mobile Operator in EMEA Procera Networks announced it has received a first-time, multi-million dollar order from a Tier 1 EMEA mobile operator. This operator owns ~40% market share in their home market, and is aggressively deploying advanced services that require a higher level of Internet Intelligence for both analytics and enforcement. Procera believes it was selected due…
Read More »Swisscom selects cVidya to manage sales performance cVidya announced that Swisscom has deployed its Prospero™ system to manage the performance of 13,000 internal sales executives and external channel distributors. Using the comprehensive and easy-to-operate sales and service performance management solution, Swisscom can set business rules, adapt incentives to sales strategy and manage large volumes of commission payments. Prospero also provides individual members of the sales force…
Read More »"The US Federal Communications Commission’s open internet rules, passed late in 2010, enforced transparency around how ISPs handle network congestion (e.g. by prioritising certain traffic types); prohibited them from blocking certain types of traffic, such as Skype or Netflix; and barred ‘unreasonable’ discrimination, such as a telco giving Skype traffic a low priority in order to boost its own voice services. Verizon, however, challenged those rules, and…
Read More »"There are no old roads to new directions." The Boston Consulting Group. It seems apparent to me that the most successful companies are also the best at harnessing innovation. I guess there is no commoditisation at the bleeding edge. And by "harnessing," I mean establishing an environment where innovation activities are not just ad-hoc or part of some business units, but the cultivating of ideas from…
Read More »"We all live every day in virtual environments, defined by our ideas." Michael Crichton. Thought you might be interested in this video showing the provisioning a network in software using NSX from VMware. Further info on the NSX suite can be found here: The interesting part about the second link is that Cisco is the stand-out omission from the ecosystem partners, even though they have cohabitation…
Read More »"Here is a simple but powerful rule – always give people more than what they expect to get." Nelson Boswell. In yesterday's blog, we spoke of the imperative of providing a perception of having added more value to the CSP than the OSS has cost. If you're an integrator, when you finish off your OSS projects, what unexpected value-add can you easily throw in for free…
Read More »"Always give more in use value than what you take in cash value." Wallace D. Wattles. What does this mean exactly? Well, in the context of an OSS, it basically means that the CSP gets more value from their OSS than what they've paid a supplier / integrator for it. Given that OSS are big ticket items for most CSPs, it also means that the OSS…
Read More »Redknee Announces Major Follow-on Orders with APAC Tier-1 Service Provider Redknee Solutions Inc. announced that it has established pricing and terms with an acquired APAC Tier-1 service provider for Redknee’s real-time rating and charging solution for a three year term over which the customer estimates that it will purchase products and services resulting in aggregate revenues of $50 million to Redknee. The customer has issued binding…
Read More »"A company that has always done a great job of storytelling on its blog is General Electric. It’s a multibillion-dollar, multinational company, but it has always done a masterful job of creating an emotional connection to its products, services, and history through stories. In 2010, the company invited its scientist customers from around the world to submit the most beautiful medical photos they had taken with…
Read More »Reflections, Predictions from ONF "Northbound APIs will accelerate app development. While ONF has been reluctant to push for de jure standard APIs, we’ve seen demand from developers of application, orchestration, and management software for assistance in understanding northbound APIs as a critical component of a complete SDN solution – and for such APIs to be open. Verily we formed a Northbound Interfaces (NBI) Working Group to…
Read More »"Like a waiter in a Michelin-starred restaurant, a service provider needs to strike the right balance between neglecting customers and being overly attentive." Executive Leadership Summit. Customer Relationship Management (CRM) has a tendency of kicking in when a customer calls a CSP, equivalent to a diner calling for the waiter to complain about the service / meal. I imagine this doesn't happen often at a Michelin-starred…
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