Comarch announced that the most important triple-play service provider from Ecuador, GRUPO TVCABLE, will implement the Comarch Field Service Management (FSM) system. Thanks to the solution, TVCable subscribers will benefit from faster delivery of services and enjoy technicians’ visits set exactly according to their preferences. Comarch has been cooperating with TVCable for over eight years as a provider of BSS/OSS solutions.
The comprehensive Comarch Field Service Management solution will enable TVCable to fully automate the scheduling and dispatching processes, and will provide complete support for technicians in the field, including mobile access to the system. All this to achieve TVCable’s business goals of increasing technicians’ productivity, decreasing the time needed for manual work, thus lowering customer service costs and improving customer satisfaction, by ensuring technicians are at customer premises on time and are able to resolve any issue on their first visit.