TVCable in Ecuador chooses Comarch for Field Service Automation.
Comarch announced that the most important triple-play service provider from Ecuador, GRUPO TVCABLE, will implement the Comarch Field Service Management (FSM) system. Thanks to the solution, TVCable subscribers will benefit from faster delivery of services and enjoy technicians’ visits set exactly according to their preferences. Comarch has been cooperating with TVCable for over eight years as a provider of BSS/OSS solutions.
The comprehensive Comarch Field Service Management solution will enable TVCable to fully automate the scheduling and dispatching processes, and will provide complete support for technicians in the field, including mobile access to the system. All this to achieve TVCable’s business goals of increasing technicians’ productivity, decreasing the time needed for manual work, thus lowering customer service costs and improving customer satisfaction, by ensuring technicians are at customer premises on time and are able to resolve any issue on their first visit.
Earlier this week, I was lucky enough to be introduced to a talented RAN automation expert. He’s one of Australia’s foremost, hands-on, experts on SON
I was listening to a group of telco experts on a podcast the other day. As they were talking, I kept picturing the image of
Earlier in the year, we wrote a series of articles about the chasm that exists between OSS/BSS buyers and sellers (pt1, pt2, pt3, pt4, pt5, pt6). “The chasm” is
Actually, maybe a few related questions. As you’ve seen from recent articles such as this, I’m increasingly interested in the cross-over worlds of comms and
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
