OSS are all about helping the customer in some way
“Children have more need of models than of critics.” Carolyn Coats. OSS covers a huge range of skills, activities, domains, business functions, etc. I’ve met some absolute geniuses in the field of OSS, but I’ve never met someone who is a genius at every aspect. As such, I’d like to tweak Carolyn Coats’s comments thus, […]
“I’ve failed over and over and over again in my life and that is why I succeed.” Michael Jordan. Regular readers of this blog will have recollections of previous discussions about setting up a sandpit environment for customers. A couple of examples are here (building sandcastles) and here (lose your fear in a sandpit). There a few different […]
“In today’s cloud computing world, many Product Managers will be faced with the decision of whether to open an API to their users. Open APIs have many advantages, but they also bring significant business challenges. In this post, I describe key benefits and challenges of open APIs, and why Product Managers should treat an open […]
“If the “best of breed” solutions are all very “different” there may be a great deal of training and overhead that may not be there if they are all from a smaller set of vendors with a similar “technology”.” Richard Bragg. During a recent LinkedIn Group discussion about the comparisons of Best-of-breed versus single-vendor OSS […]
“When integrators bid on a deal, deployment [using an ALF] tool will be easier because you’re not tied to any proprietary standard..” Kevin Parker. Mikey, a reader of PAOSS, recently asked a great set of questions, as follows: “What do you think are the biggest challenges in a multi-vendor OSS. More importantly, did you see […]
“Life is full of surprises and serendipity. Being open to unexpected turns in the road is an important part of success. If you try to plan every step, you may miss those wonderful twists and turns.” Condoleeza Rice. Product and Service Lifecycle Management (PSLM) can be a key differentiator* for competing CSPs. In turn, the […]
“Unlike data, there is little mainstream computerised support for modelling and analysing systems.” Mark Zangari in his lecture to San Francisco Uni. As Mark Zangari points out, there are many different tools for assisting our brains to process data (who could’ve missed all the hype about Big Data tools for example or Business Intelligence or […]
“Big data is currently at the peak of the hype curve, and while service providers can collect more data than ever from many different sources they don’t always know what to do with it. Valuable insights are often missed simply because they aren’t asking the right questions of the right data to generate useful intelligence.” […]
“No matter how good you are at planning, the pressure never goes away. So I don’t fight it. I feed off it. I turn pressure into motivation to do my best.” Benjamin Carson. Over the years, I’ve seen many a customer put pressure on the vendor (ie sweat the vendor) to do tasks that aren’t […]
“APIs are everywhere today and can be a great building block of modern applications. But all too often APIs are not truly great. Rather than love your API, developers curse it.” John Musser in relation to this slide deck. Yesterday’s post was about the importance of having an API that’s easy to integrate with for […]
“Don’t marry the person you think you can live with; marry only the individual you think you can’t live without.” James C. Dobson. A reader recently asked a great question about vendor lock-in. OSS tend to be very sticky (ie it’s very hard to change suppliers once an OctopOSS’s tentacles have spread throughout the CSP’s operations) so […]
“Interruption is the enemy of productivity.” Jason Fried and David Heinemeier Hansson in Rework. OctopOSS are tightly entangled beasts. There are so many complexities that collaboration with your fellow project members is essential. But too many OSS projects get bogged down due to different forms of communications – meetings, documentation, conferences, chatting with colleagues and […]
“I don’t understand this irony – valuable things like cars, gold, diamond are made up of hard materials but most valuable things like money, contracts and books are made up of soft paper.” Amit Kalantri. When planning out a new OSS project, I generally focus on three things first: People (who is involved, who will […]
My OSS book, entitled “Mastering your OSS” is finally available to the market. Click on the image below to take a closer look. For the next two weeks only, I’m offering an extra US$10 off the purchase price to readers of this blog. Just send me an email or a note via the Contact Page […]
“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I’m actually as proud of the things we haven’t done as the things I have […]
“Weaknesses seem to stick in my mind … I’d have to really think about any strengths” Actual reference check response. An past customer of mine recently asked for some guidance on what questions he (a representative of a CSP) should be asking his counterpart CSP that has already selected the OSS vendor that he’s evaluating. […]
“I’d like to get your thoughts on how to execute an OSS transformation program. As the OSS (or the OctopOSS as you put it) is made up of Fulfillment, Assurance and Inventory as major pillars / building blocks, it would be quite a big task implementing all these all at once. Should the program start […]
“Here we have a baby. It is composed of a bald head and a pair of lungs.” Eugene Field. Many of you by now have seen the freight-train of network virtualisation (cloud, SDN, NFV) rapidly approaching the Telco space. Many in the communications technology world are salivating at the opportunity to leverage cloud-style concepts such […]
“I still encourage anyone who feels at all compelled to write to do so. I just try to warn people who hope to get published that publication is not all it is cracked up to be. But writing is. Writing has so much to give, so much to teach, so many surprises. That thing you […]
“I’m high maintenance, but I’m worth it.” Lara Logan. Funny. Does this ring true for OSS too? 😀 Network and equipment maintenance causes quite a few dilemmas for OSS products and their operators too. Here are a few tips to consider: Performing maintenance or network topology change often causes an alarm storm for the operators […]
