OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
James Altucher’s Idea Machine concept will form the basis of a series of upcoming posts. An earlier post, “Just 10 ideas” posed 10 questions, one being “What are the 10 things that you’d like to get better at?” From that question, and each of the other questions, I’ll attempt to generate 10 ideas. So, the […]
In yesterday’s post, “Just 10 ideas“, I talked about James Altucher’s “Idea Machine,” of coming up with 10 ideas every day, regardless of whether they’re good or not. I took a slightly different twist on the concept and posed a series of 10 questions, which in turn will probably have at least 10 idea responses. […]
“You can’t trust the old style of thinking anymore. You have to come up with a new way of thinking. A new way of having ideas. A new way of interacting with the outside universe.” James Altucher. I’m currently reading James Altucher’s latest book. It has nothing to do with OSS but it has a […]
“This Industry Will Be Won & Lost In the Next Three Years” John Chambers on Light Reading. Many of you will have noticed the recent partnership between Ericsson and Cisco. You will probably have noticed that they’re talking of partnership rather than merger due to the speed in which they can move. As they rightly […]
“A need to differentiate products and services in the market is forcing greater specialisation. Specialist organisations that do one or two things well will naturally rely more on partnerships. At the same time, other companies have little time to both develop similar expertise internally and keep pace with technology-driven changes in their own industry or […]
Whether you have a simple residential telco service or have a large organisation with a correspondingly large managed services contract, it’s most likely that the CSP’s contact centre staff are the front-line responders to any queries or concerns you have. In many cases, they’re the only staff that are responding. In the modern era of […]
“I got a laugh at a conference back in the past when I commented that to the media, any new technology had to be either the single-handed savior of western culture, or the last bastion of international communism. Anything in between wasn’t going to generate clicks on the pieces, and it was too complicated to […]
“Imagine that it’s Winter, you’re walking in the forest, and you see a frozen pond with a hundred people skating on it. Now, imagine walking past the same pond with nobody, or just one person skating on it. Would you be more likely to go skating on the pond in the first case or in […]
“A contingency plan is a plan devised for an outcome other than in the usual (expected) plan.” Websters dictionary. This week we’ve used the metaphors of black swans, elephants in the room and boiling frogs to highlight some of the challenges that could be faced by the OSS industry. Once you’ve gone through your own […]
“The idea of ‘boiling frogs’ relates to the anecdotal frog that, in theory, doesn’t jump out of the pot if you raise the temperature very gradually and ends up being boiled alive. Apparently the latest biological research is that the frog actually would jump out, which is perhaps encouraging for him and for people trying […]
“The ‘elephant in the room’ is something that everyone is well aware of, but they deliberately or subconsciously choose to ignore it. Sometimes we encounter clients who refuse to face the fact that their industry is declining or that something hugely impactful is about to happen.” Alan Iny. There are a number of elephants that […]
“A synonym for ‘wild cards’ in many ways is the Black Swan. We’re talking about unexpected, high impact things. We have to recognize that no matter how much data we have about trends and predictions of what’s going to happen in the future there will still be wild cards.” Alan Iny. OSS are responsible for […]
“A synonym for ‘wild cards’ in many ways is the Black Swan. We’re talking about unexpected, high impact things. We have to recognize that no matter how much data we have about trends and predictions of what’s going to happen in the future there will still be wild cards. This could take the form of […]
“Problem-solving becomes a very important part of our makeup as we grow into maturity or move up the corporate ladder.” Zig Ziglar. What problems are our OSS trying to solve? Have you ever pondered what problems they could be solving? Sometimes our answers to the first question show the day-to-day issues that we’re trying to […]
“First, explore how to doubt everything you think you know, and remember that all your ideas, even the most successful, are hypotheses within you – and not set in stone. Challenge the boxes that determine how you perceive the world, and think creatively about how you’re defining the specific problems you’re hoping to solve.” Luc […]
This is the fifth in the Complete OSS re-write series of posts and relates to What are the tangible benefits or insights. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via […]
This is the fourth in the Complete OSS re-write series of posts and relates to Our requirements keep changing. This series is designed to pose ideas on how the OSS industry could take a Control-Alt-Delete approach to all aspects of delivering operational support, which coincides with the inflection point underway in our industry via technologies such as […]
“The best edit is often a complete re-write. And maybe it’s time to start writing lots of things from scratch.” Peter Thiel (actually a notes essay from Peter Thiel’s CS183: Startup – Class 13 lecture). As the URL states, I’m passionate about OSS. But as passionate as I am for current-day OSS, I’m even more […]
“The only things we spend time and money on are things that we believe are worth more than they cost… If people aren’t buying your product, it’s not because the price is too high. It’s because we don’t believe you enough, don’t love it enough, don’t care enough.” Seth Godin on his blog here. Another […]
“Analyst predicts emergence of more shared networks, sees operators separating infrastructure from retail businesses. Major telecoms operators will in future make the decision to separate their network operations from the retail side of the business.” Mary Lennighan quoting John Strand here. Not exactly ground-breaking news, but certainly an interesting concept nonetheless. As noted here almost […]
