OSS are tools that help to make lives easier for CSP users and their customers. Here I present ideas for new OSS tools or innovations
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” Marilyn Suttle. The customer is the single most important component of a CSP and customer support will be the next competitive battleground (if it wasn’t already). But are there any B/OSS that give a CSP’s call centre […]
“A task model is a description of the activities users perform in order to reach their goals. Task models can represent both real-world and digital activities. They help you understand how your product can fit into the users’ lives. User journeys are a method of expressing the ideal route for your product to facilitate these […]
“Design is the fundamental soul of a man-made creation that ends up expressing itself in successive outer layers of the product or service.” Steve Jobs. Last week I played a game of conjecture in Massive Inflection Point, asserting what a next generation OSS should consist of based on a set of game-changing technologies coming through. […]
“The first step towards getting somewhere is to decide that you are not going to stay where you are.” J.P. Morgan. At their core, OSS and BSS are primarily about efficiency. They are tools to make the management of the following (and many more) easier and more efficient: Order entry Alarm / event management Service […]
“A strategic inflection point is a time in the life of business when its fundamentals are about to change. That change can mean an opportunity to rise to new heights. But it may just as likely signal the beginning of the end.” Andrew S. Grove, Only the Paranoid Survive. Let me start today by asking […]
“Identifying which data is best used ‘fresh’ and which is best ‘frozen’ and retained for post analysis is a technique operators need to master. Effective exploitation of fresh and frozen data opens up opportunities for innovation and differentiation. Personalized experiences based on each individual customer’s own interests, behaviour, geography and unique circumstances should drive loyalty.” […]
“The iCub is the humanoid robot developed at IIT as part of the EU project RobotCub and subsequently adopted by more than 20 laboratories worldwide. It has 53 motors that move the head, arms & hands, waist, and legs. It can see and hear, it has the sense of proprioception (body configuration) and movement (using […]
“Many connection providers use outdated manual procedures for design, sizing, costing and build rather than embrace new technology. Few companies have so far adopted a GIS-driven (Geographic Information System) approach to design and build that allows more accurate designs more quickly and can inform other processes such as sizing, costing and overall customer service.” Davis […]
“We have a good shot at becoming the number one IT company in the world. That’s clearly our goal.” John Chambers, CEO of Cisco. Cisco is certainly getting word out about how an IoE (Internet of Everything) is going to change the IT / networking world with its massive growth in networked sensors. But I […]
“Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital.” Jeff Bezos. In yesterday’s blog, we cited a report indicating that CSPs across the globe could lose up to $172 Billion in revenues from voice and messaging services. The implication is that OTT (Over the […]
“Carriers could have a couple of different viewpoints [on SDN]. One is we’ve gotta do something on our equipment costs because they’re not going down as fast as traffic is going up. Others say I want to compete with the data centre operators, the cloud providers. Others say I just want greater service velocity. I […]
“…When the familiar pen-and-paper methods of self-analysis are enhanced by sensors that monitor our behavior automatically, the process of self-tracking becomes both more alluring and more meaningful.” Gary Wolf. In yesterday’s blog, we presented this image, which shows the gaps in EMC’s social networks that prevent “perfect” information flow across their orgnas. The other message […]
“The best ideas lose their owners and take on lives of their own.” N. Bushnell. In yesterday’s blog, we discussed a new product to infuse innovation more deeply within a CSP via its OSS, partly based on the concept of EMC|ONE. On the back of EMC’s work, they propose “Ron Burt’s theory of structural holes […]
“There are no old roads to new directions.” The Boston Consulting Group. It seems apparent to me that the most successful companies are also the best at harnessing innovation. I guess there is no commoditisation at the bleeding edge. And by “harnessing,” I mean establishing an environment where innovation activities are not just ad-hoc or […]
“Scientists have been warning about global warming for decades. It’s too late to stop it now, but we can lessen its severity and impacts.” David Suzuki. We’ve all heard the stories of global warming leading to increasing occurrences of cataclysmic weather events. Further to yesterday’s blog about big data and the ever-increasing data flowing through […]
“Over the last decade, developments in miniaturization and low-powered electronics have led to the development of wireless sensor networks (WSNs), which are computational systems with the ability not only to sense their environments, but also to process and communicate the data obtained using a wireless channel. This book focuses on a specific class of WSNs, […]
“I do all my work by storyboard, so as I draw the storyboard, the world gets more and more complex, and as a result, my North, South, East, West directions kind of shift and go off base…” Hayao Miyazaki. Does your B/OSS have the ability to track each interaction relating to a customer, through all […]
“Google has a plan. Eventually it wants to get into your brain. “When you think about something and don’t really know much about it, you will automatically get information,” Google CEO Larry Page said in Steven Levy’s book, “In the Plex: How Google Thinks, Works and Shapes Our Lives.” “Eventually you’ll have an implant, where […]
“True intuitive expertise is learned from prolonged experience with good feedback on mistakes.” Daniel Kahneman. The field workforce is one of the most important components of any CSP but is often forgotten by OSS exponents. Afterall, they are the ones who go to site and physically touch the network every day – they build it, […]
“The machine does not isolate man from the great problems of nature but plunges him more deeply into them.” Antoine de Saint-Exupery. Many are wondering what the M2M acronym means for their OSS. M2M, or Machine to Machine, is sometimes touted as one possible saviour for CSPs that are losing revenues from their traditional cash cows […]
