OSS are tools that help to make lives easier for CSP users and their customers. Here I present ideas for new OSS tools or innovations
“One of the most unusual animals in the natural world, the platypus looks like a beaver, but with the bill and webbed feet of a duck. It has the venom of a reptile and lays eggs like a bird. [Ivy] Ross decided to build a product-development team modeled after the platypus, with people from many […]
“Things get done only if the data we gather can inform and inspire those in a position to make [a] difference.” Mike Schmoker. I’m possibly having a major brain-fade here (again), but the only two ways I can think of for extracting information from your OSS are: Via your OSS GUI (Graphical User Interface) Via […]
“ONF is excited about this collaboration with ETSI as we believe this relationship can significantly contribute to the goals of the NFV ISG, which we have pledged to support since it was formed, as well as become a relevant source of requirements and use cases for the SDN community.” Dan Pitt. As described in an […]
“There are people who are really good managers, people who can manage a big organization, and then there are people who are very analytic or focused on strategy. Those two types don’t usually tend to be in the same person. I would put myself much more in the latter camp.” Mark Zuckerberg. Who buys an […]
“It’s more fun to be a pirate than to join the navy.” Steve Jobs. I’m currently reading a book by Peter Sander entitled, “What would Steve Jobs Do?” Peter describes the following key take-aways for establishing a vision from his analysis of Steve’s actions: What would I want from a product / experience? What would surprise […]
“in today’s digital services economy no single company can now survive as an independent entity and succeed for a sustained period. It is crucial that organisations focus on core competency, and partner to gain access to the competencies outside of that.” TM Forum’s “Open Digital Ecosystem: Business Partnering Guide, Practical guidelines for Partnering in the […]
“When you think of any aspect of life or work, augmented reality is completely going to change how we do it.” Ori Inbar. Here in Australia, we have a program called Dial Before You Dig, which provides information, usually in the form of plans, about underground assets for a given address. It is used by […]
“If you have always done it that way, it is probably wrong.” Charles Kettering. If you have a goal of creating the world’s best OSS tool, where do you start? Do you try to understand the competition and do it better than they do? How would you prove that it’s better than them in a […]
“Integration: An infrastructure for enabling efficient data sharing across incompatible applications that evolve independently in a coordinated manner to serve the needs of the enterprise and its stakeholders.” John G. Schmidt, and David Lyle, in their book “Lean Integration: An Integration Factory Approach to Business Agility.” Another of Tom Nolle’s insightful blogs has helped to […]
“We can make computers affordable by all, we can make every device smart, we can augment every aspect of our lives with technology…but not if it means we all have to be technologists. Even relatively high-tech buyers like businesses and network operators are finding it difficult or impossible to sustain the skill levels needed to […]
“[The] basic visual cues of spatial/location, colour, shape, size and motion cues are tested. Investigations focus on two aspects, 1) Users’ ability to identify separate categories and 2) Users’ ability to differentiate visual cues.” Moonyati Yatid and Masahiro Takatsuka, in “Understanding Spatial and Non-spatial Cues in Representing Categorical Information.” Yatid and Takatsuka indicate that visual […]
“Telecom operators don’t have the DNA to develop these kinds of applications. In this new world we build the network, but the service is built by someone else. We have to share monetisation… First, [telcos] are more focused on their infrastructure business and are not as strong in applications; second, this ecosystem of applications is […]
“Entrepreneurs and their small enterprises are responsible for almost all the economic growth in the United States.” Ronald Reagan. Speaking with many of the large OSS vendors, it seems that the tier-one Telco and Utility market is still their prime sales and marketing focus, not to mention their product development focus. Interestingly, I wonder whether […]
“Software-defined networking (SDN) and network functions virtualization (NFV) create new management challenges that can’t be addressed with current operations support systems (OSSs). SDN and particularly NFV – which is emerging as the larger, “umbrella” concept – are therefore encouraging new companies, with new network management approaches, to enter the market, while causing established players to […]
“The trouble with the future is that it usually arrives before we’re ready for it.” Anonymous. It strikes me that there are a lot of network experts in the world but there aren’t very many OSS experts, relatively. As such, OSS is a relatively more immature market in terms of the brainpower that has been […]
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” Marilyn Suttle. The customer is the single most important component of a CSP and customer support will be the next competitive battleground (if it wasn’t already). But are there any B/OSS that give a CSP’s call centre […]
“A task model is a description of the activities users perform in order to reach their goals. Task models can represent both real-world and digital activities. They help you understand how your product can fit into the users’ lives. User journeys are a method of expressing the ideal route for your product to facilitate these […]
“Design is the fundamental soul of a man-made creation that ends up expressing itself in successive outer layers of the product or service.” Steve Jobs. Last week I played a game of conjecture in Massive Inflection Point, asserting what a next generation OSS should consist of based on a set of game-changing technologies coming through. […]
“The first step towards getting somewhere is to decide that you are not going to stay where you are.” J.P. Morgan. At their core, OSS and BSS are primarily about efficiency. They are tools to make the management of the following (and many more) easier and more efficient: Order entry Alarm / event management Service […]
“A strategic inflection point is a time in the life of business when its fundamentals are about to change. That change can mean an opportunity to rise to new heights. But it may just as likely signal the beginning of the end.” Andrew S. Grove, Only the Paranoid Survive. Let me start today by asking […]
