The OctopOSS needs innovation and evolution to become all that it can be
Earlier this week you may have read, “Incident playback,” a post about storing the context around incidents and being able to learn and refine responses using that context. Today I’d like to take the concept a little further. When talking about context, I wasn’t just referring to other live alarms, but also having data feeds […]
Do end customers buy bandwidth off CSPs because they really want a data service? No? To deliver entertainment services; to deliver communications with friends, family and customers; to deliver learnIng; to facilitate shopping; to spread an organisation’s selling messages across multiple channels and provide near-real-time response metrics on each; to build marketplaces; to deliver; to […]
In the past I’ve written about a cool tool called AugView that lets you augment what you see in front of you with a spatial representation of physical assets, such as conduits, cables, etc that are actually hidden underground. At the moment there are two limitations that restrict the usefulness of tools like AugView. The […]
There’s an interesting thing about incidents, once they’re resolved they no longer need attention, especially not attention on how they might be resolved better in future. But there’s something of the special snowflake about incidents – they’re all just a little bit different or unique and need their own special attention. [I’m not talking about […]
Let’s have a look at how OSS stands today in the eyes of the customers that invest in them: The pieces don’t work together well Too expensive Too risky Too time consuming Consume too many resources Compromised outcomes – Don’t give us what we need Then look at it from the perspective of vendors / […]
I’m currently reading the book, “Creativity, Inc” by Ed Catmull, the CEO of Pixar, the company famous for creating animated films like Toy Story, Cars, Monsters Inc, etc. Perhaps you’ve heard of them? For me, animated movies are a fascinating blend of technology and art. For almost every customer of Pixar’s work, the technology is […]
Whoa! What an awful week. Last Monday, l promised to write a follow up post to “Things gone wrong” the next day. Well, that clearly didn’t happen, true to form, due to something going wrong. If you plan on taking gastro for a test-drive like l did, I’d strongly recommend against it. 🙂 Anyway, back […]
With the ubiquity of smart phones, when field workers are on site, they often photograph assets to show the state of the network before and /or after their site visit. Many organisations with OSS also have Digital Asset Management (DAM) tools that allow them to store digital assets (images, video, audio, etc) in a central […]
The concept of triage is commonly used by OSS to ensure that the most urgent problems are assigned the highest attention by resolver groups in the assurance domain. Less common is the concept of triage in fulfillment domains. Interestingly though, I believe that the concept holds great merit to improve overall OSS efficiency bet it […]
OSS play a part in many activities within CSP environments. Some of those activities are common, some rare, and others still require a large dose of human decision interactions. However, most of those activities will have been done before, more or less. This should mean that OSS have seen it all before (more or less). […]
There’s a slight problem about being passionate about OSS – you see everything In relation to OSS problems, solutions, analogies, etc. l was talking with Simon, a great friend of mine recently about a new role that he’s taking on. He will be responsible for technology in the facilities used by the large bank that […]
“There is currently no reliable method for IoT system security managers to detect and garner timely, dynamic, valid and comprehensive awareness of all components connected to and/or affecting their infrastructure.” Michael Cooney in his article, “DHS says IoT security vulnerabilities are critical and need to be addressed.” The link above provides fascinating reading from a […]
Your first answer to the headline question today will probably relate to Bitcoin transactions. That would indeed be a clever answer but there is more potential in blockchain for OSS / BSS than just crypto-currencies. I figure that it could be applicable for the following use cases and probably many more: Obviously billing reconciliation (and […]
What does your OSS mean to your business (or your customer’s business if you’re a vendor / installer)? In the upper echelons of the business, OSS are often seen as being a significant financial burden but a necessary evil, a means to an end (or any other negative cliché you’d like to throw in). But how do […]
“Which 10 nascent technologies will impact and be impacted by OSS in the future?” Cloud delivery and related services models that allow carriers to reduce their OSS CAPEX load and outsource aspects of operations. The other important aspect of cloud delivery is web-scaling of infrastructure for efficient, but resilient OSS platform architectures Network virtualization for […]
James Altucher’s Idea Machine concept will form the basis of a series of upcoming posts. An earlier post, “Just 10 ideas” posed 10 questions, one being “What are the 10 things that you’d like to get better at?” From that question, and each of the other questions, I’ll attempt to generate 10 ideas. So, the […]
Yesterday I posed 10 questions, including the following, “What should be the first 10 events scheduled at an OSS Olympics?” This is a concept I’ve pondered for years – who are the best of the best in the world of OSS? It’s a tough one to determine though because one operator may be brilliant on one […]
In yesterday’s post, “Just 10 ideas“, I talked about James Altucher’s “Idea Machine,” of coming up with 10 ideas every day, regardless of whether they’re good or not. I took a slightly different twist on the concept and posed a series of 10 questions, which in turn will probably have at least 10 idea responses. […]
“You can’t trust the old style of thinking anymore. You have to come up with a new way of thinking. A new way of having ideas. A new way of interacting with the outside universe.” James Altucher. I’m currently reading James Altucher’s latest book. It has nothing to do with OSS but it has a […]
“A need to differentiate products and services in the market is forcing greater specialisation. Specialist organisations that do one or two things well will naturally rely more on partnerships. At the same time, other companies have little time to both develop similar expertise internally and keep pace with technology-driven changes in their own industry or […]
