Using anomalytics to manage virtualised networks
“My Ph.D. was based on research and development of new breakthrough technologies. As a scientist, Dr. Andersen instructed us to use our minds, training and skills to solve complex and hard scientific problems. If one solves easy problems, then hundreds of people can do the same. You will differentiate yourself by solving complex, yet big, […]
OSS as a lifestyle brand
“Google did a great job hacking the Web to create search – and then monetizing search with advertising. And Apple did a great job humanizing hardware and software so that formerly daunting computers and applications could become consumer-friendly devices – even a lifestyle brand.” Douglas Rushkoff. Okay, so OSS probably won’t become a lifestyle brand […]
A new category of OSS?
“People who are really serious about software should make their own hardware.” Alan Kay. Something really intrigues me… In the not too distant future, assuming a majority of organisations are hosted on service provider infrastructure (ie XaaS) rather than running in-house infrastructure, does this imply the number of customers for hardware (compute/storage/networks) will significantly reduce? […]
How quickly can you respond?
“You are in the business of testing your guesses, not convincing yourself that you are right.” Nathan Furr, in his book, “Nail It then Scale It” The speed of implementation of OSS projects tends to be quite lengthy (months/years on tier-one CSPs), so we’re not exactly as responsive as some other industries by example. However, […]
Digital exploitation
“To be successful, the Chief Information Officer must be seen as a peer level thought leader, partnering with other C-level executives to visualize and drive the digital agenda for each company. They need to combine vision, strategy, technology governance and talent, to exploit digital opportunities and move the culture toward a digital business viewpoint.” Annie […]
Telco as a Utility (TaaU)
“Utility is when you have one telephone, luxury is when you have two, opulence is when you have three – and paradise is when you have none.” Doug Larson. Will there come a time when telco services are simply like every other utility – a unit of service (ie Mb) that a residential user (and […]
WebRTC in OSS
“Everyone seems to agree that WebRTC is the next big thing that is going to shake up the enterprise communications landscape. WebRTC (Web Real-Time Communication) allows for real-time audio and video communications to be developed with a simple Javascript API running in a WebRTC compliant browser such as Google Chrome. There is a seemingly endless […]
OSS innovator breadcrumbs
“The innovation point is the pivotal moment when talented and motivated people seek the opportunity to act on their ideas and dreams.” W. Arthur Porter. It goes without saying that key players in the OSS industry try to keep their major innovations under wraps. They’re not exactly going to announce that they’re working on technology […]
Customised learning for every customer
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society for the indefinite future.” Brian Tracy. I often talk about the need to provide training and learning opportunities for customers […]
OSS self-analysis
“A lot of people asked me if it was frustrating not having a clear specific diagnosis, but I didn’t mind, I just chose the most optimistic diagnosis.” Karen Duffy. Predictive analytics has become a bit of a cliche for the OSS industry, one which I’ve succumbed to using too (see these previous blogs as but […]
Customer Experience – Customer Experience
“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” John Russell. You must be wondering whether the heading above is a typo? It’s not. Let me explain. This is the fifth post in my Customer Experience series. The previous four have been […]
Can you make a better burger than McDonalds?
“The biggest threat to McDonald’s lies within – and that is us as a company becoming complacent. There are a lot of companies that get fat, dumb and happy and take their eye off the ball and forget about serving customers.” Charlie Bell. How many of you could make a better burger than McDonalds? Chances […]
Upstream marketing and the big moves in OSS
“Upstream marketing focuses on innovation. It tries to answer two questions: where the market is moving and what customers will want next.” Scott Thompson here on Chron.com. As indicated in yesterday’s post, I have a series of posts coming up shortly that will look at the customer experience and how OSS might look at doing […]
The gift of giving
“Christmas is the spirit of giving without a thought of getting. It is happiness because we see joy in people. It is forgetting self and finding time for others. It is discarding the meaningless and stressing the true values.” Thomas S. Monson. Don’t worry, I’m not actually writing about OSS on our Christmas Day holiday […]
Instant feedback
“We all need people who will give us feedback. That’s how we improve.” Bill Gates. I was having an interesting chat about ivory towers in OSS development with a learned colleague named Steve recently and had a lightbulb moment. Whilst we have a feedback form on every single page of a SaaS product my company […]
Consulting by wandering around
“The term management by wandering around (MBWA), also management by walking around, refers to a style of business management which involves managers wandering around, in an unstructured manner, through the workplace(s), at random, to check with employees, or equipment, about the status of ongoing work. The emphasis is on the word wandering as an impromptu […]
New OSS business models
“(start-ups) have to think about making money. From day one they have to figure out the best working business model for their social business. Fortunately there are a quite a few business models out there to evaluate: subscription, affiliate & referrals, lead generation, selling virtual goods or content, discounts & deals, freemium and … advertising.” […]
What does DevOps mean to OSS?
“The specific goals of a DevOps approach include improved deployment frequency, which can lead to faster time to market, lower failure rate of new releases, shortened lead time between fixes, and faster mean time to recovery in the event of a new release crashing or otherwise disabling the current system. Simple processes become increasingly programmable […]
The enterprise OSS play
“…most of today’s open source companies license under an Apache software license (ASL), which lets the vendor decide whether to share code changes with the community or keep them as proprietary. Under this hybrid or dual-license, open source companies can charge for proprietary product extensions, and not just for services and support, accelerating revenue growth […]
Screen scraping in OSS
“…the Court of Justice of the EU (CJEU) is due to hear arguments from Ryanair and a Dutch price comparison business about the extent to which rules contained in the EU’s Database Directive apply to data that is not protected by copyright or a ‘sui generis’ database right. The CJEU’s judgment on the matter, which […]