The book is now available! Mastering your OSS

My OSS book, entitled “Mastering your OSS” is finally available to the market. Click on the image below to take a closer look. For the next two weeks only, I’m offering an extra US$10 off the purchase price to readers of this blog. Just send me an email or a note via the Contact Page […]

1,000 things to avoid a Frankenstein OSS

“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I’m actually as proud of the things we haven’t done as the things I have […]

The proven way to add value

“The proven way to add value. Do extremely difficult work. That seems obvious, right? If you do something that’s valued but scarce because it’s difficult, you’re more likely to be in demand and to be compensated fairly for what you do. The implication is stunning, though: When designing a project or developing a skill, seek […]

MANO-a-MANO OSS DNA

“The king is dead, long live the king!” Management and Orchestration (MANO) is one of the key components of ETSI’s NFV specifications. Some believe it and other cloud management approaches will spell the death of OSS as we know it (although NFV topology diagrams show the NFV Orchestrator connecting to higher-order B/OSS). After all, it […]

Natural Language Processing

“If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.” Nelson Mandela. In a post from over a year ago entitled “I/O, I/O, it’s off to work I go” I spoke about using advanced techniques for […]

SDN outliers

“What’s caused the biggest evolution in SDN is the realization that very few organizations really have the desire, skills and incentives to write a new class of applications to a published API to program the network. These users are outlying use cases compared to the vast majority of organizations just looking to automate IT tasks, […]

Exciting news

“I still encourage anyone who feels at all compelled to write to do so. I just try to warn people who hope to get published that publication is not all it is cracked up to be. But writing is. Writing has so much to give, so much to teach, so many surprises. That thing you […]

Maintenance mode

“I’m high maintenance, but I’m worth it.” Lara Logan. Funny. Does this ring true for OSS too? 😀 Network and equipment maintenance causes quite a few dilemmas for OSS products and their operators too. Here are a few tips to consider: Performing maintenance or network topology change often causes an alarm storm for the operators […]

The Sabre Analogy

“The Sabre (Semi-Automatic Business Research Environment) central reservation system, which was originally a part of American Airlines, pioneered online transactions. For the first time, computers were connected together through a network that allowed people around the world to enter data, process requests for information and conduct business. This system revolutionized the entire travel industry and […]

ThingWorx and DOCOMO form M2M cloud

ThingWorx Powers Largest Japan Mobile Service Provider NTT DOCOMO M2M Cloud Solution “ThingWorx, a leading Internet of Things (IoT) platform provider, announced NTT DOCOMO, Japan’s largest mobile service provider, has partnered with ThingWorx and Nippon Systemware Co., Ltd (NSW) for its new M2M cloud solutions powered by the ThingWorx platform. Serving more than 63 million […]

AT&T creates $500M TV service

AT&T creates $500M joint venture for a Netflix-style TV service AT&T, America’s second largest broadband provider and wireless company, is getting into the streaming business with a $500 million joint venture created to acquire, invest in and launch a Netflix-style video streaming service. As the television distribution model that’s been in place for decades collapses […]

Share-of-wallet structural shifts

“Our communications services revenue growth is being driven by continued strong top-line performance in data, Internet and international – three of the fastest growing and most profitable areas within communications services.” Bernard Ebbers. For those of you who don’t know, Bernie Ebbers was the CEO of WorldCom. He was also convicted of fraud and conspiracy […]

Datafication

“Datafication” is a new term used to describe the process of turning an existing business into a “data business.” Bersin. We’ve had industrialisation and digitalisation. Are we already on the brink of a new business model mindset? Datafication. Many industries are now producing and storing prodigious amounts of data, of which OSS is one of […]

Intrinsic motivation via OSS

“You can motivate by fear. And you can motivate by reward. But both of these methods are only temporary. The only lasting thing is self-motivation.” Homer Rice. When it comes to OSS operators, I’m not a particularly strong believer in the carrot or stick approach to motivation to gain outstanding results using the tools they’re […]

The Butterfly Effect

“The fluttering of a butterfly’s wing in Rio de Janeiro, amplified by atmospheric currents, could cause a tornado in Texas two weeks later.” Edward Lorenz. I’m currently reading “The Click Moment” by Frans Johansson. It discusses many interesting stories about rapid change and randomness in our daily lives. One such story describes how Edward Lorenz […]

Story-telling with data the Pixar way

Emma Coats, Pixar’s Story Artist, tweeted the following 22 rules of story-telling. Perhaps I’ve been spending too much time writing blogs and sections in my upcoming book, but I see so many analogies between telling a story the Pixar way and telling a story with the mountains of data you have in your OSS: You […]

Big Data – Big Trust (part 2)

“To be trusted is a greater compliment than being loved.” George MacDonald. In yesterday’s blog, we spoke of the shades of grey that different users feel on the spectrum of free services versus secure/private services. We also spoke of the potential strategic advantage held by many traditional CSPs compared with their relatively newer Internet (OTT) […]

Big data – Big trust

“If you’re not paying for it (an app or service), you’re not the customer; you’re the product.” Adage. Declines in revenues from traditional services have CSPs scrambling to identify new revenue streams, often through very lateral approaches. The massive databases held by CSPs are one of their biggest assets even if they don’t appear on […]

Automating the OSS decision-making process

“In a typical telecom environment, data to support systematic decision making can feel like “feast or famine”. On the one hand, the amount of information available, when combined with the expertise of strategic planners with different backgrounds and experience, can be overwhelming. On the other hand, when launching new products into new markets, where the past […]

Predicting personality from mobile CDRs

“We continue to shape our personality all our life. If we knew ourselves perfectly, we should die.” Albert Camus. This paper entitled “Predicting people personality using novel mobile phone-based metrics” by de Montjoye, et al provides evidence that user personality can be predicted with reliability* from CDR (Call Data Record) data that’s available to all […]