Minimise the tentacles on the OctopOSS. Keep it simple
“In five years a new employee is going to walk in for her first day, sit down in front of a screen (or HUD) and say, “Alexa, show me the org, how it’s changed in the last 6 months, how it works, and where I can help.” And then the screen (and her eyes) are going to […]
The OSS market is segmented. That means its talent is too. The question I often ponder is how do we reach the critical mass of talent required to take OSS to its lofty potential? How do we get its virtuosos in a single place for months on end to solve its biggest problems (and there […]
“Steam engine time is a period of time when many inventors all over the world, despite isolation from each other, and with no contact with each other in any way, begin inventing a similar technology with a coincidental commonality of ideas.” Urban Dictionary. Another perspective on steam engine time is a period where there are […]
“You can check out any time you like, But you just can never leave!” Lyrics from The Eagles’ song, “Hotel California.” You’ve worked with a Hotel California OSS haven’t you? One where the vendor has upset the customer so much that they’ve asked the vendor to check out, but the vendor’s products never leave. Like […]
“I like to think that if I’d been at Kitty Hawk in 1903 when Orville Wright took off, I would have been farsighted enough, and public-spirited enough–I owed this to future capitalists–to shoot him down. I mean, Karl Marx couldn’t have done as much damage to capitalists as Orville did. I won’t dwell on other […]
“He [Barry Schwartz] suggests that because we are presented with so much information, the overload of options and data leads us to falsely believe that, even a fairly mundane task like shopping for toothpaste, has greater significance than it really does.” Howstuffworks.com. Why do 5-10yo kids know what profession they want to do but by […]
“Your financial planner, real estate agent, and accountant all call your house an asset. But in reality, an asset is only something that puts money in your pocket. If you have a house that you rent out to tenants, then it’s an asset. If you have a house, paid for or not, that you live […]
“Lethargy bordering on sloth remains the cornerstone of our investment style.” Warren Buffett in his 1990 Chairman’s Letter. It’s been said that 90% of Warren Buffett’s immense wealth has been derived from just 10 deals. That’s 10 deals in roughly 60 years of investing. Warren undoubtedly gets to see many opportunities but only invests in […]
In “Getting to genba” we discussed the Japanese concept of genba or defining where is the real place that work gets done. According to a learned colleague named Paul who also grew up in Japan, genba is part of popular culture there, being cited regularly in business discussions. We had an interesting discussion about the […]
Over the years of working with different OSS products I’ve noticed two distinct approaches to building the data models that underpin OSS functionality. The two options are: Network specific data model Generic data model The first approach sees the vendor implement a different data structure for each different network type (eg Ethernet, transmission, etc). The […]
Efficiency experts refer to getting to genba (or gemba), a Japanese term for “the real place” or the place where the “real” work gets done. lt’s the place where every movement is vital and any inefficiency or waste is a target for improvement. In OSS, genba resides in two places – the product development and […]
“Great things are done by a series of small things brought together.” Vincent Van Gogh. I recently contributed on a vendor’s product design exercise and came away with some ideas that are worth sharing here. We started the process by trying to resolve a problem faced by many OSS customers. The problem related to re-designing […]
“To attain knowledge, add things everyday. To attain wisdom, remove things every day.” Lao Tzu. There’s an interesting phenomenon in OSS, but probably software development in general, keep adding new features without giving a thought to removing any. This is fine if you’re in a growth phase in terms of resources, budgets / revenues, customers, […]
Last Friday the post, “Managing satellites,” discussed how the satellite OSS concept provides core OSS to work on Telco networks / eTOM models, whereas ITIL / ITSM has become increasingly prevalent for the tools to help service managed service contracts. Does this concept resonate with you regarding management of virtualised networks in terms of satellites […]
In our life and our OSS we’re now bombarded with so much info that it can be overwhelming. We have to understand what really matters to know how to set up the right filters. Have you ever noticed how life in OSS, just like our email inboxes, is an endless stream of activities with a […]
Douglas Stevenson made some great comments on a recent post called, “Managing managed services.” He rightly pointed out that a carrier that builds custom OSS to support each managed service contract is losing sight of what really matters – they’re delivering the tools rather than the services. Precisely! It made me consider this follow-up post […]
In many posts (including this one) I have talked about the need for us as an industry to look beyond the current catch-cries of “differentiation” in OSS proposals: Cost-out More functionality It’s easy to make such bold encouragement in a blog where there are no ramifications for stepping outside the norm. Much harder when actually […]
Managed services contracts are a big source of revenue for many big telcos. There are many variants on what a managed service is but l’ll loosely define it here as a contract between a service provider and an organisation where the organisation delegates some responsibility for running their communication network to the CSP. It could […]
“On Monday this week taxi app Lyft raising a new $1bn round which included $500m from General Motors. Twelve months ago the received wisdom was that Uber was on a tear and it’s competitors would fail and in response to this funding news LA Times wrote a piece questioning whether the ‘winner takes all phenomenon’ that […]
Have you ever built a root-cause algorithm? Root cause is so dependent upon each individual network with all of its nuances so it’s difficult to find one-size-fits-all methods. Individuals can develop the experience and can learn to read the signs and understand the linkages. Machine learning can too. One technique that I find transfers across […]
