Huawei announced that its Operations Support System (OSS) solution is commercially available to all service providers. As the OSS was previously only available as part of Huawei’s Managed Services, the extended availability of the solution further strengthens Huawei’s service portfolio and the company’s position as a global operations transformation partner.
Since 2005, Huawei has aggressively expanded its services business to Managed Services. Through Managed Services engagement in the past, Huawei delivered its own OSS to operators to support key business objectives such as reducing the need for site visits, increasing first call resolution rate, increasing Service Level Agreement (SLA) adherence and mean time to resolution. Leveraging the key learnings gained from the successful delivery over 100 Managed Services projects to operators across 59 countries, Huawei is making the OSS capabilities and features commercially available as part of a comprehensive OSS portfolio. Huawei has also now made OSS available on a centralized platform in the cloud, enabling easy access to information on Huawei’s long-term expertise in the industry, as well as standards and best practices for other managed services projects.
Huawei OSS conforms with Huawei MSUP 2.0 (Managed Services Unified Platform) which received the Frameworx Conformance Certification (Implementations) by the Tele Management Forum (TM Forum) in early 2013, a standard that was based on other global industry standards including Information Technology Infrastructure Library (ITIL) and TL 9000.